Medical Digital Platform Trainer APAC

Location: Kuala Lumpur, Malaysia

Department: General

Work Mode: Hybrid

About the Role

Could your creative thinking build the future? At McGraw Hill, we make a difference for learners and educators worldwide through innovative education technology. Our 'Spirit to Win' drives us to connect with people in new ways, and we're seeking a passionate Medical Digital Platform Trainer APAC based in Kuala Lumpur, Malaysia. If you excel at connecting with people, delivering high-quality training, and enhancing customer experiences in healthcare education, join our dynamic team to empower faculty, clinicians, students, and librarians across the APAC region. In this key role, you'll support healthcare education by designing and delivering impactful training sessions that help users maximize McGraw Hill's cutting-edge medical learning platforms. Tailor sessions to specific needs like medical curriculum integration, nursing, or pharmacy instruction, while developing resources such as guides, videos, and toolkits to showcase how our digital tools enhance teaching, studying, and clinical decision-making. Provide responsive support to inquiries, partner with Sales and Marketing at conferences, and use usage data to re-engage under-utilizing accounts—directly driving renewals and customer success. A typical day involves delivering engaging online and in-person trainings, monitoring platform adoption, and creating targeted plans to ensure institutions get maximum value from their subscriptions. With our innovation-driven culture, you'll grow professionally while making a lasting impact on medical education. If you bring a health sciences background, training experience, and a passion for edtech, this is your chance to thrive at McGraw Hill.

Key Responsibilities

• Deliver engaging online and in-person training sessions for faculty, librarians, clinicians, and students
• Tailor training to healthcare-specific needs (e.g., supporting medical curriculum integration, nursing education, or pharmacy instruction)
• Develop training resources (guides, videos, toolkits) that highlight how digital platforms support teaching, study, and clinical decision-making
• Provide responsive and professional support to customer inquiries from health sciences librarians, educators, and students
• Partner with Sales and Marketing at medical conferences, workshops, and product demonstrations
• Monitor usage data and identify at-risk accounts where faculty, clinicians, or students are under-utilizing resources
• Create targeted communication and training plans to re-engage users and support successful renewals
• Ensure medical and health sciences institutions achieve maximum value from their McGraw Hill subscriptions
• Empower users to integrate evidence-based digital resources into teaching, learning, and clinical practice
• Support healthcare education by helping faculty, clinicians, students, and librarians maximize platform usage

Required Qualifications

• Academic or professional background in health sciences (e.g., Nursing, Pharmacy, Public Health, Biomedical Sciences, Medical Librarianship, Allied Health, Medicine)
• Experience in training, education, or communication
• Strong presentation and facilitation skills, in-person and virtually
• Experience working in a medical education or healthcare setting (university, hospital, professional association)
• Familiarity with digital learning platforms or e-resources used in healthcare education
• Ability to travel internationally across the APAC region

Preferred Qualifications

• Experience partnering with sales and marketing teams at conferences
• Knowledge of usage data analysis for customer engagement
• Background in developing training resources like guides, videos, and toolkits
• Proven track record in customer success and renewal support
• Familiarity with McGraw Hill's medical learning platforms

Required Skills

• Healthcare education expertise
• Training and facilitation
• Presentation skills (in-person and virtual)
• Customer support and inquiry resolution
• Digital learning platform proficiency
• Usage data analysis
• Content development (guides, videos, toolkits)
• Audience engagement with diverse groups
• Sales and marketing collaboration
• Customer success strategies
• Curriculum integration knowledge
• Communication and tailoring content
• International travel adaptability
• Problem-solving for at-risk accounts
• Renewal support and re-engagement
• Evidence-based resource integration

Benefits

• Opportunity to innovate in education technology and shape the future of medical learning
• Professional growth and development programs tailored to your career goals
• Collaborative culture with a global team passionate about learner success
• Competitive compensation and performance-based incentives
• Comprehensive health and wellness benefits
• Flexible work arrangements supporting work-life balance
• Generous paid time off and holiday schedule
• Access to ongoing training and McGraw Hill product certifications
• Travel opportunities across APAC to engage with industry leaders

McGraw Hill is an Equal Opportunity Employer.