Medical Digital Platform Trainer APAC

Location: Beijing, China

Department: General

Work Mode: Hybrid

About the Role

Could your creative thinking build the future? At McGraw Hill, we make a difference for learners and educators worldwide through innovative education technology. Our Spirit to Win drives us to connect people in new ways, and we're seeking a passionate Medical Digital Platform Trainer APAC to join our team in Beijing, China. If you excel at connecting with people, delivering high-quality training, and enhancing customer experiences in healthcare education, this role is your opportunity to shine. As a Medical Digital Platform Trainer, you'll play a pivotal role in supporting healthcare education by empowering faculty, clinicians, students, and librarians to maximize McGraw Hill's medical learning platforms. You'll design and deliver impactful training sessions—both online and in-person—that integrate evidence-based digital resources into teaching, learning, and clinical practice. Tailoring content to specific needs like medical curriculum, nursing, or pharmacy instruction, you'll ensure institutions across APAC achieve full value from their subscriptions, driving renewals and customer success. A typical day involves crafting engaging resources, providing responsive support, partnering at conferences, and using data to re-engage under-utilizing users. We're looking for someone with a health sciences background, training experience, strong presentation skills, and familiarity with digital edtech platforms, plus the ability to travel regionally. At McGraw Hill, innovation fuels our culture—join us to grow, develop, and leave a lasting impact on global medical education.

Key Responsibilities

• Deliver engaging online and in-person training sessions for faculty, librarians, clinicians, and students
• Tailor training to healthcare-specific needs (e.g., medical curriculum integration, nursing education, pharmacy instruction)
• Develop training resources (guides, videos, toolkits) highlighting digital platforms for teaching, study, and clinical decision-making
• Provide responsive and professional support to customer inquiries from health sciences librarians, educators, and students
• Partner with Sales and Marketing at medical conferences, workshops, and product demonstrations
• Monitor usage data and identify at-risk accounts where users are under-utilizing resources
• Create targeted communication and training plans to re-engage users and support successful renewals
• Ensure medical and health sciences institutions achieve maximum value from McGraw Hill subscriptions
• Empower users to integrate evidence-based digital resources into teaching, learning, and clinical practice
• Support customer success and renewal by enhancing platform adoption across APAC

Required Qualifications

• Academic or professional background in health sciences (e.g., Nursing, Pharmacy, Public Health, Biomedical Sciences, Medical Librarianship, Allied Health, Medicine)
• Experience in training, education, or communication
• Strong presentation and facilitation skills, in-person and virtually
• Experience working in a medical education or healthcare setting (university, hospital, professional association)
• Familiarity with digital learning platforms or e-resources used in healthcare education
• Ability to travel internationally across the APAC region

Preferred Qualifications

• Experience partnering with sales and marketing teams at conferences or workshops
• Knowledge of usage data analysis for customer engagement
• Background in developing training resources like guides, videos, and toolkits
• Direct experience supporting health sciences librarians or faculty in digital resource integration

Required Skills

• Healthcare education expertise
• Training delivery (online and in-person)
• Presentation and facilitation
• Customer support and inquiry resolution
• Content development (guides, videos, toolkits)
• Usage data analysis
• Customer engagement and re-engagement strategies
• Sales and marketing collaboration
• Cross-cultural communication for APAC audiences
• Digital platform proficiency in medical education
• Curriculum integration knowledge
• Evidence-based resource utilization
• Problem-solving for at-risk accounts
• Adaptability to diverse healthcare audiences
• International travel readiness
• Innovative thinking for edtech solutions

Benefits

• Opportunity to innovate in education technology and make a global impact on healthcare learning
• Professional growth through continuous development programs at McGraw Hill
• Collaborative culture fostering creative thinking and new ideas
• Competitive compensation and performance-based incentives
• Comprehensive health and wellness benefits tailored for APAC employees
• Generous paid time off and flexible work arrangements
• Access to cutting-edge digital learning tools and resources
• Travel support for regional conferences and training engagements

McGraw Hill is an Equal Opportunity Employer.