Medical Digital Platform Trainer (APAC)

Location: Singapore, Singapore

Department: Sales Support & Administration

Work Mode: Hybrid

About the Role

Could your creative thinking build the future? At McGraw Hill, we make a difference for learners and educators across the world with innovative education technology solutions. Our 'Spirit to Win' drives us to connect with people in new ways, and we're seeking a passionate Medical Digital Platform Trainer (APAC) to join our Sales Support & Administration team in Singapore. If you excel at delivering high-quality training and enhancing customer experiences in healthcare education, this role will empower you to support faculty, clinicians, students, and librarians in maximizing McGraw Hill's medical learning platforms. In this key position, you'll design and deliver impactful online and in-person training sessions tailored to healthcare needs, such as medical curriculum integration, nursing education, and pharmacy instruction. You'll develop essential resources like guides, videos, and toolkits to showcase how our evidence-based digital platforms enhance teaching, study, and clinical decision-making. By monitoring usage data, identifying at-risk accounts, and creating re-engagement plans, you'll ensure institutions across APAC achieve maximum value from their subscriptions, directly driving renewals and customer success. Partnering with Sales and Marketing at conferences and demos, you'll play a vital role in our innovative ecosystem. We're looking for someone with a health sciences background, strong presentation skills, and experience in medical education settings. Familiarity with digital e-resources and the ability to travel regionally are essential. At McGraw Hill, innovation fuels our culture—join us to grow, develop, and leave a lasting impact on global healthcare education.

Key Responsibilities

• Deliver engaging online and in-person training sessions for faculty, librarians, clinicians, and students
• Tailor training to healthcare-specific needs (e.g., supporting medical curriculum integration, nursing education, or pharmacy instruction)
• Develop training resources (guides, videos, toolkits) that highlight how digital platforms support teaching, study, and clinical decision-making
• Provide responsive and professional support to customer inquiries from health sciences librarians, educators, and students
• Partner with Sales and Marketing at medical conferences, workshops, and product demonstrations
• Monitor usage data and identify at-risk accounts where faculty, clinicians, or students are under-utilizing resources
• Create targeted communication and training plans to re-engage users and support successful renewals
• Ensure medical and health sciences institutions achieve maximum value from their McGraw Hill subscriptions
• Empower users to integrate evidence-based digital resources into teaching, learning, and clinical practice
• Collaborate with APAC teams to drive customer success and platform adoption

Required Qualifications

• Academic or professional background in health sciences (e.g., Nursing, Pharmacy, Public Health, Biomedical Sciences, Medical Librarianship, Allied Health, Medicine)
• Experience in training, education, or communication
• Strong presentation and facilitation skills, in-person and virtually
• Experience working in a medical education or healthcare setting (university, hospital, professional association)
• Familiarity with digital learning platforms or e-resources used in healthcare education
• Ability to travel internationally across the APAC region

Preferred Qualifications

• Experience in medical curriculum integration or nursing/pharmacy education
• Background in health sciences librarianship
• Proven track record in customer support for educational platforms
• Knowledge of usage analytics and customer re-engagement strategies

Required Skills

• Healthcare education expertise
• Training and facilitation
• Presentation skills (in-person and virtual)
• Customer support and inquiry resolution
• Digital learning platform knowledge
• Usage data analysis
• Content development (guides, videos, toolkits)
• Customer re-engagement strategies
• Cross-functional collaboration (Sales, Marketing)
• International travel readiness
• Tailored communication for diverse audiences
• Evidence-based resource integration
• Problem-solving for under-utilization
• Engaging diverse healthcare audiences
• Virtual training delivery

Benefits

• Opportunity to innovate in education technology and make a global impact on healthcare learning
• Professional growth through continuous development programs and career advancement
• Collaborative culture fostering creative thinking and new ideas
• Competitive compensation and performance-based incentives
• Comprehensive health and wellness benefits tailored for APAC employees
• Flexible work arrangements supporting work-life balance
• Travel opportunities across APAC to engage with leading institutions
• Access to cutting-edge McGraw Hill digital platforms and resources

McGraw Hill is an Equal Opportunity Employer.