Medical Documentation Representative - Cardinal Health Carlsbad, CA

About Cardinal Health

Cardinal Health is a global, integrated healthcare services and products company connecting people, data, and technology to improve health outcomes. With annual revenues exceeding $200 billion, we serve hospitals, pharmacies, and healthcare providers across the United States and beyond. Our Customer Service Operations team plays a pivotal role in ensuring seamless medical billing, reimbursement, and documentation processes. Headquartered in Dublin, Ohio, Cardinal Health employs over 48,000 associates worldwide, fostering an inclusive environment that values diversity and innovation. In Carlsbad, CA, our onsite operations hub supports critical Advanced Distribution Services (ADS) for medical supply chain efficiency.

Role Overview

The Medical Documentation Representative position in Carlsbad, CA, is an onsite, full-time opportunity within Cardinal Health's Customer Service Operations. This entry-to-mid-level role focuses on processing medical documentation, handling inbound mail and faxes, and delivering exceptional customer service to provider offices. Working Monday through Friday from 8:00 AM to 4:30 PM Pacific Time, you'll act as a key liaison in problem-solving and dispute resolution for medical billing and reimbursement services. With an anticipated salary range of $15.75 to $18.50 per hour (approximately $32,760 - $38,480 annually), this position offers stability in the healthcare sector without requiring advanced degrees.

Key Responsibilities

As a Medical Documentation Representative, your daily tasks will ensure accurate and timely handling of sensitive medical documents:

• Handle and process incoming Business Reply mail for ADS, ensuring all items are sorted and routed efficiently.
• Review documents from inbound faxes for validity, scanning them accurately into ADS systems with attention to detail.
• Provide excellent customer service, communicating effectively with provider offices and internal teammates to resolve inquiries.
• Maintain precise, detailed records in the company database, adhering to compliance standards.
• Follow departmental Standard Operating Procedures (SOPs) for all medical documentation processes.

This role applies job skills to routine assignments, with general direction on standard work and support for complex issues.

Qualifications & Requirements

Cardinal Health seeks candidates who thrive in structured environments. Preferred qualifications include:

• High School Diploma, GED, or equivalent work experience.
• 1-3 years of experience in medical documentation.
• Background in customer service or database data entry.
• Proficiency with Microsoft Office suite.

At this level, you'll apply acquired skills and company policies to complete tasks, handle basic problem resolution, and consult supervisors on unusual issues. No college degree required—candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.

Work Environment Expectations

This onsite role in CA-Carlsbad-ADS requires adherence to in-office hours. Expect routine assignments with detailed instruction on new tasks, fostering skill development in a supportive team setting.

Benefits & Perks

Cardinal Health invests in associate well-being with comprehensive benefits:

• Medical, dental, and vision coverage.
• Paid time off plan and paid parental leave.
• 401k savings plan with company match.
• Health savings account (HSA) and flexible spending accounts (FSAs).
• Access to wages before payday via myFlexPay.
• Short- and long-term disability coverage.
• Work-life resources and healthy lifestyle programs.

These perks support work-life balance and long-term financial health in a bonus-ineligible role.

Career Growth

Cardinal Health promotes from within, offering pathways from Customer Service Operations to advanced roles in medical billing, supply chain management, or leadership. Gain hands-on experience with ADS systems, SOPs, and healthcare compliance, building a foundation for certifications like Certified Professional Coder (CPC). Our inclusive culture provides training, mentorship, and opportunities to advance in the $4 trillion healthcare industry.

Why Join Us

Join Cardinal Health in Carlsbad, CA, for impactful work in healthcare logistics. Be part of a Fortune 500 company that values authenticity, diversity, and equity. As an Equal Opportunity Employer, we ensure all qualified applicants receive consideration regardless of protected characteristics. The application window closes February 20, 2026—apply now to secure your spot in a stable, rewarding career. Experience the power of differences driving better solutions for customers nationwide.

Role FAQs

Is this role remote or onsite?

Fully onsite in Carlsbad, CA, Monday-Friday, 8:00 AM - 4:30 PM PT.

What salary can I expect?

Anticipated $15.75-$18.50/hr, determined by location, experience, and internal equity.

Are there growth opportunities?

Yes, with training and internal mobility in Customer Service Operations.

Do I need a degree?

No, HS Diploma/GED or equivalent preferred; experience valued highly.

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