At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.

A Day in the Life

Join our Medtronic Customer Care & Order Operations (CCOO) team and help redefine how medical technology reaches patients across Western Europe. 
In our rapidly evolving Specialized Services CCOO department, you will play a key role in strengthening customer experience, driving process quality, and supporting our Mission to patients every day.
We are seeking a full-time Customer Care Operations Expert – German, to support all daily Offer-to-Cash activities. Working closely with sales, finance, transport, quality, and other internal teams, you help ensure accurate execution, smooth delivery, and the highest standards of patient safety.
We are specifically looking for candidates that live within a maximum 80km radius of our Medtronic office in Heerlen, the Netherlands. After your fulltime training period at the office, we expect you to work at least 2 days per week in the office; the other days you will work out of your home office. As of 1 July 2022, our government has communicated that cross-border employees must be present in the office by 80% of the working hours. Please note that for this position, relocation support is not provided.

As a Customer Care Operations Expert, you are the expert contact for our customers and internal stakeholders across our Spinal and Aortic Operating Units. 
You take ownership for excellence across the entire Offer-to-Cash process — reducing complexity, identifying improvements, and delivering high-quality, reliable outcomes. You look beyond the immediate question and focus on what will strengthen the full chain. You’re someone who enjoys structure and clarity and thrives in an environment where processes improve. You bring forward ideas, challenge inefficiencies, and support a standardized, high-quality way of working.
We are transitioning from traditional order handling to a specialist, quality-driven, and improvement-focused operation.
Your role goes beyond processing orders as you help build stable operations, enable digital solutions, and enhance overall customer experience.
If you thrive in solving complex issues, improving processes, driving automation, and working in a fast-paced, forward-moving environment, you will make a strong impact here.
This team is for people who want to contribute to better ways of working and help shape a more reliable and efficient future for Customer Care & Order Operations.

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. 

Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create.  We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.
 

 

Pay range / Rango salarial / Intervalo salarial /Fascia retributiva / Tranche de salaire / Gehaltsband / Salaribereik:  Netherlands: 39,200.00 EUR - 58,800.00 EUR | 

 

This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).

About Medtronic

We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people. 
We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.

Learn more about our business, mission, and our commitment to diversity here