At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.

A Day in the Life

Diabeter, owned by Medtronic, is the largest diabetes care provider in the Netherlands. Our mission is to empower people living with insulin-dependent diabetes to achieve better health outcomes, greater satisfaction, and a higher quality of life—through the right treatment and guidance. To make this vision a reality, Diabeter develops, utilizes, and offers a range of innovative digital solutions to external diabetes care providers, including hospitals, both in the Netherlands and internationally. By joining our team, you’ll play a key role in supporting our mission and helping to shape the future of diabetes care. Are you ready to make a meaningful difference and be part of a passionate, forward-thinking team? We’d love to hear from you!
As a Diabeter IT Application Analyst, you will be at the forefront of supporting Health Care Professionals in the Netherlands and around the globe by ensuring our digital applications run smoothly and efficiently. Your primary focus will be on managing and resolving IT support tickets, acting swiftly to address user questions and technical challenges as they arise. In this central role, you will coordinate the resolution of application-related technical issues, collaborating closely with IT teams and other stakeholders to deliver timely, effective solutions. Your ability to communicate clearly in both Dutch and English will be key as you keep users informed throughout the resolution process and ensure a seamless user experience. You will serve as a crucial hub, connecting users, IT specialists, and management, while also contributing to the creation of user documentation and supporting the onboarding of new customers. If you thrive in a dynamic, international environment and are passionate about solving technical challenges, this is your opportunity to make a real impact in digital healthcare.

This position is an exciting opportunity to work with Medtronic's Diabetes business. Medtronic has announced its intention to separate the Diabetes division to promote future growth and innovation within the business and reallocate investments and resources across Medtronic, subject to applicable information and consultation requirements. This separation provides our team with a bold opportunity to unleash our potential, enabling us to operate with greater speed and agility. As a separate entity, we anticipate leveraging increased investments to drive meaningful innovation and enhance our impact on patient care.

Responsibilities may include the following and other duties may be assigned:

• Manage and coordinate tickets from the Diabeter IT support portal, ensuring timely resolution for application users in line with defined SLAs
• Communicate promptly and effectively with application users in both English and Dutch, especially when addressing solution challenges
• Prepare insightful application reports for management, providing valuable updates and analysis
• Develop clear, user-friendly documentation for applications and coordinate the localization process for international audiences
• Work closely with the IT team to support the setup of new customer applications, ensuring a smooth and successful onboarding experience

Required Knowledge and Experience:

• A bachelor’s degree and at least 3 years of experience in a similar role, ideally within the healthcare industry
• Excellent communication and organizational skills—you thrive on keeping things running smoothly and connecting with others
• Native-level Dutch language skills and strong proficiency in English, enabling you to work confidently in a multilingual environment
• A customer-first attitude and a collaborative mindset—you enjoy working with others to achieve common goals
• Previous experience collaborating in an international, remote setting, so you’re comfortable working across borders

Experience in project management is highly valued and will set you apart as a candidate

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. 

Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create.  We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.
 

This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).

About Medtronic

We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people. 
We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.

Learn more about our business, mission, and our commitment to diversity here