Job Description

Locations

• Redmond, Washington, United States, Redmond, Washington, United States

Salary

Required Qualifications

• Master's Degree in Industrial Design, Product Design, Human Computer Interaction, User Experience, Interaction Design, or related field AND 6+ years experience working in product or service design OR Bachelor's Degree in Industrial Design, Product Design, Human Computer Interaction, User Experience, Interaction Design, or related field AND 8+ years experience working in product or service design OR equivalent experience (e.g., demonstrated experience working in product or service design or using design thinking to solve problems). (degree)
• OR Bachelor's Degree in Industrial Design, Product Design, Human Computer Interaction, User Experience, Interaction Design, or related field AND 8+ years experience working in product or service design (degree)
• OR equivalent experience (e.g., demonstrated experience working in product or service design or using design thinking to solve problems). (degree)
• 8+ years designing digital product experiences, with a portfolio of e-commerce, retail, or shopping experiences with excellence in branding and visuals (degree)
• Demonstrated sense of interaction design attuned to the fundamentals of user experience, including accessibility and inclusive design (degree)
• Prototyping experience is super nice to have! (degree)
• Experience in consumer AI Design (degree)
• High craft/Visual Design skills needed (degree)
• Proven ability to deliver high-impact design work in fast-paced, ambiguous environments (degree)
• Excellent communication and presentation / storytelling skills, with the ability to energize teams and advocate for your ideas (degree)
• Experience working cross-functionally with other Design teams, engineering, UX Research, PMs and other stakeholders (degree)
• Experience designing in Figma (degree)
• Resume must include a link to design portfolio. Please remember to include the password if needed. (degree)

Responsibilities

• Lead the end-to-end design of new shopping features and experiences, from early concept through launch and iteration. Shape the product vision for shopping journeys—search, product discovery, checkout, and post-purchase—by leveraging customer insights, competitive analysis, and experimentation. Champion design excellence, ensuring every touchpoint is intuitive, inclusive, and visually compelling.
• Lead design within cross-functional squads—collaborating with product managers, engineers, researchers, and more—to deliver cohesive shopping experiences.
• Facilitate design reviews, workshops, and critiques that foster alignment and elevate the quality of our work.
• Mentor designers and contribute to the growth of our design culture.
• Understand the behaviors, motivations, and needs of our customers to develop relevant and impactful experiences
• Contribute to strategic product planning via experience roadmaps
• Map and optimize complex shopping flows, addressing pain points in product search, personalization, and checkout. Develop creative solutions for multi-platform experiences (web, mobile, Edge, Copilot) and experiment with generative AI to personalize and streamline the customer journey.
• Identify new opportunities and generate innovative ideas to improve our processes, products, and culture, influencing design direction and research methodologies
• Lead design on highly visible products or set of design initiatives with notable risk and complexity
• Leverage AI tools and methodologies to accelerate design workflows, generate insights, and prototype innovative and immersive shopping experiences.

Travel Requirements

4 days / week in-office