Modality Services Manager- Digital Health
Siemens
Modality Services Manager- Digital Health
Job Description
Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably.
Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.
for the position of Modality Services Manager - Digital Health, and you will be responsible for leading a team of service engineers for delivering customer services operations for Siemens Healthineers Digital Health Solution (PACS/RIS/VNA/CVIS/eHealth) in Saudi Arabia. You will be responsible to work with the team of service engineers as well as Siemens Healthineers Remote Services Center (RSC) to monitor the uptime of the Siemens Healthineers PACS/RIS/VNA/CVIS Instalbase, perform pro-active system health check, system update and upgrades when needed. Responsible in handling customer escalations and work with the right resources to troubleshoot issues and grant customer’s satisfaction with the uptime and issue resolutions.
Your Role:
- IT Service Delivery & Operations
- Ensure reliable and efficient IT service operations (incident, problem, request management), meeting SLAs.
- Manage the entire lifecycle of digital health solutions services, ensuring reliability, availability, and performance.
- Manage daily performance and uptime of health IT systems including PACS, RIS/CVIA/VNA and eHealth solutions.
- Ensure service engineers are equipped with the knowledge and latest trainings to support the Siemens Healthineers solutions
- Analyze KPIs and implement process improvements to drive service quality.
- Lead, mentor, and develop the team of service engineers.
- Develop long term relationships with the customers and key stakeholders at installabse
- Follow up with the Regional Support Center for any open tickets, and handle escalations and incident management
- Liaise with business units, users, and vendors, managing expectations and feedback.
- Identify and implement opportunities for process and service enhancement.
Your Expertise:
- Bachelor’s degree in IT, Computer Science, Health Informatics, or similar.
- Several years of IT support experience, preferably with 4+ years in a healthcare setting.
- Expert knowledge of PACS/RIS/CVIS and VNA systems.
- Demonstrated leadership in managing IT teams and cross-functional expertise.
- Excellent stakeholder communication and problem-solving abilities.
- Technical expertise in networking, infrastructure, VMware, DICOM and HL7 system integration.
- ITIL (v3/v4), PMP, CPHIMS, or similar professional certifications is a PLUS.
We are a team of more than 73,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.
How we work:
When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual’s potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world’s most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably. Check our Careers Site
As an equal opportunity employer, we welcome applications from individuals with disabilities.
We care about your data privacy and take compliance with GDPR as well as other data protection legislation seriously. For this reason, we ask you not to send us your CV or resume by email. Please create a profile within our talent community and subscribe to personalized job alert that will keep you posted about new opportunities.
To all recruitment agencies:
Siemens Healthineers' recruitment is internally managed, with external support permitted only when a qualified supplier has established a formal contract with us. Unsolicited candidate submissions and referrals, absent a current supplier contract, do not establish consent and are ineligible for fees. We delete and destroy unsolicited information, thus, would recommend you refrain from any such practices. Your adherence to our policies is appreciated.
Locations
- Riyadh, Ar Riyad, Saudi Arabia
Salary
110,000 - 180,000 USD / yearly
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- IT Service Delivery & Operationsintermediate
- PACS/RIS/CVIS/VNA systemsintermediate
- Networkingintermediate
- Infrastructureintermediate
- VMwareintermediate
- DICOMintermediate
- HL7 system integrationintermediate
- ITIL (v3/v4)intermediate
- PMPintermediate
- CPHIMSintermediate
Required Qualifications
- Bachelor’s degree in IT, Computer Science, Health Informatics, or similar (experience)
- Several years of IT support experience, preferably 4+ years in healthcare setting (experience)
- Expert knowledge of PACS/RIS/CVIS and VNA systems (experience)
- Demonstrated leadership in managing IT teams (experience)
- Excellent stakeholder communication and problem-solving abilities (experience)
Responsibilities
- Ensure reliable and efficient IT service operations (incident, problem, request management), meeting SLAs
- Manage the entire lifecycle of digital health solutions services
- Manage daily performance and uptime of health IT systems including PACS, RIS/CVIA/VNA and eHealth solutions
- Ensure service engineers are equipped with knowledge and latest trainings
- Analyze KPIs and implement process improvements
- Lead, mentor, and develop the team of service engineers
- Develop long term relationships with customers and key stakeholders
- Follow up with Regional Support Center for open tickets, handle escalations and incident management
- Liaise with business units, users, and vendors, managing expectations and feedback
- Identify and implement opportunities for process and service enhancement
Benefits
- general: Inspiring and caring environment
- general: Global community celebrating diversity and individuality
- general: Resources and flexibility for professional and personal growth
- general: Value unique contributions
Answer 10 quick questions to check your fit for Modality Services Manager- Digital Health @ Siemens.
Related Books and Jobs
Modality Services Manager- Digital Health
Siemens
Modality Services Manager- Digital Health
Job Description
Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably.
Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.
for the position of Modality Services Manager - Digital Health, and you will be responsible for leading a team of service engineers for delivering customer services operations for Siemens Healthineers Digital Health Solution (PACS/RIS/VNA/CVIS/eHealth) in Saudi Arabia. You will be responsible to work with the team of service engineers as well as Siemens Healthineers Remote Services Center (RSC) to monitor the uptime of the Siemens Healthineers PACS/RIS/VNA/CVIS Instalbase, perform pro-active system health check, system update and upgrades when needed. Responsible in handling customer escalations and work with the right resources to troubleshoot issues and grant customer’s satisfaction with the uptime and issue resolutions.
Your Role:
- IT Service Delivery & Operations
- Ensure reliable and efficient IT service operations (incident, problem, request management), meeting SLAs.
- Manage the entire lifecycle of digital health solutions services, ensuring reliability, availability, and performance.
- Manage daily performance and uptime of health IT systems including PACS, RIS/CVIA/VNA and eHealth solutions.
- Ensure service engineers are equipped with the knowledge and latest trainings to support the Siemens Healthineers solutions
- Analyze KPIs and implement process improvements to drive service quality.
- Lead, mentor, and develop the team of service engineers.
- Develop long term relationships with the customers and key stakeholders at installabse
- Follow up with the Regional Support Center for any open tickets, and handle escalations and incident management
- Liaise with business units, users, and vendors, managing expectations and feedback.
- Identify and implement opportunities for process and service enhancement.
Your Expertise:
- Bachelor’s degree in IT, Computer Science, Health Informatics, or similar.
- Several years of IT support experience, preferably with 4+ years in a healthcare setting.
- Expert knowledge of PACS/RIS/CVIS and VNA systems.
- Demonstrated leadership in managing IT teams and cross-functional expertise.
- Excellent stakeholder communication and problem-solving abilities.
- Technical expertise in networking, infrastructure, VMware, DICOM and HL7 system integration.
- ITIL (v3/v4), PMP, CPHIMS, or similar professional certifications is a PLUS.
We are a team of more than 73,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.
How we work:
When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual’s potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world’s most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably. Check our Careers Site
As an equal opportunity employer, we welcome applications from individuals with disabilities.
We care about your data privacy and take compliance with GDPR as well as other data protection legislation seriously. For this reason, we ask you not to send us your CV or resume by email. Please create a profile within our talent community and subscribe to personalized job alert that will keep you posted about new opportunities.
To all recruitment agencies:
Siemens Healthineers' recruitment is internally managed, with external support permitted only when a qualified supplier has established a formal contract with us. Unsolicited candidate submissions and referrals, absent a current supplier contract, do not establish consent and are ineligible for fees. We delete and destroy unsolicited information, thus, would recommend you refrain from any such practices. Your adherence to our policies is appreciated.
Locations
- Riyadh, Ar Riyad, Saudi Arabia
Salary
110,000 - 180,000 USD / yearly
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- IT Service Delivery & Operationsintermediate
- PACS/RIS/CVIS/VNA systemsintermediate
- Networkingintermediate
- Infrastructureintermediate
- VMwareintermediate
- DICOMintermediate
- HL7 system integrationintermediate
- ITIL (v3/v4)intermediate
- PMPintermediate
- CPHIMSintermediate
Required Qualifications
- Bachelor’s degree in IT, Computer Science, Health Informatics, or similar (experience)
- Several years of IT support experience, preferably 4+ years in healthcare setting (experience)
- Expert knowledge of PACS/RIS/CVIS and VNA systems (experience)
- Demonstrated leadership in managing IT teams (experience)
- Excellent stakeholder communication and problem-solving abilities (experience)
Responsibilities
- Ensure reliable and efficient IT service operations (incident, problem, request management), meeting SLAs
- Manage the entire lifecycle of digital health solutions services
- Manage daily performance and uptime of health IT systems including PACS, RIS/CVIA/VNA and eHealth solutions
- Ensure service engineers are equipped with knowledge and latest trainings
- Analyze KPIs and implement process improvements
- Lead, mentor, and develop the team of service engineers
- Develop long term relationships with customers and key stakeholders
- Follow up with Regional Support Center for open tickets, handle escalations and incident management
- Liaise with business units, users, and vendors, managing expectations and feedback
- Identify and implement opportunities for process and service enhancement
Benefits
- general: Inspiring and caring environment
- general: Global community celebrating diversity and individuality
- general: Resources and flexibility for professional and personal growth
- general: Value unique contributions
Answer 10 quick questions to check your fit for Modality Services Manager- Digital Health @ Siemens.
Related Books and Jobs