Categories: Pharmaceutical, Animal Health, Sales Support, Technical Services

Job Description

This role is responsible for providing technical support to the concerned Zonal Sales team, by conducting technical training related to animal health and products to AFMs, organizing and participating in the technical seminars/ meetings for Animal Health practitioners & Dairy Farmers in coordination with the Sales team for sharing technical information and attending customer complaints.

Primary responsibilities include, but are not limited to:

Responsibilities:

• Providing Technical Services to internal team and external customers in assigned geography including on-site customer visits & off-side telephonic support as well.

• Executing a comprehensive technical service plan for maximizing Organizational goals.

• Group customer meetings to create awareness about relevant scientific practices and advancements with the objective to become a partner of choice among customers.

• Technical upgradation of the internal sales team in assigned geography: Staying ahead of the curve for recent technical development in Ruminant Industry and preparing internal competencies to provide customer support.

• Supervising local clinical trials and market support studies under the guidance of the national technical manager.  

• Supervise and provide timely and effective technical materials which maximize selling efforts. 

• Techno-commercial view while discussing with customers. 

• Collaboration with relevant Technical & Veterinary Education institutes in assigned geographies to further improve our image as Science Driven Organization

• Any other assigned task which can help in improving business.

Qualifications

• Degree in Veterinary Sciences B.V.Sc. & A.H. (M.V.Sc. will be preferred)

• 2-3 years of field experience to handle all field situations and provide technical solutions to customer needs.

Skills & Competencies:

English communication, technical training & Presentation, Knowledge of animal health & diseases, Veterinary Gynecology, Medicine, Pharmacology, Animal Health Management, and Pharma product experience is highly essential. An individual has the confidence to handle adverse situations in the field.

·       Role Specific: To provide technical support to the sales and marketing team and meet their training needs and handle customer technical complaints

Required Skills:

Accountability, Accountability, Adaptability, Clinical Experience, Clinical Trials, Conflicts of Interests, Consumer Relations, Customer Experience Management, Customer Partnerships, Customer-Support, Dairy Cattle Nutrition, Dairy Operations, Data Analysis, Field Sales Support, Inbound Phone Sales, Leadership, Lead Generation, Livestock Management, Marketing Training, Milk Production, Resource Utilization, RFID Technology, Sales Goal Achievement, Sales Process Management, Technical Training {+ 4 more}

Preferred Skills:

Current Employees apply HERE

Current Contingent Workers apply HERE

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Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company.  No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails. 

Employee Status:

Regular

Relocation:

VISA Sponsorship:

Travel Requirements:

Flexible Work Arrangements:

Not Applicable

Shift:

Valid Driving License:

Hazardous Material(s):

Job Posting End Date:

02/18/2026

*A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.