Overview:

• Leads and/or participates in projects within one or more functional areas of Default Servicing (internally known as Customer Asset Management – CAM) and represents these areas in cross-functional, high-visibility projects. This role combines technical expertise in simple automation and data transformation with strong collaboration and communication skills to deliver efficient reporting solutions and process improvements.

Primary Responsibilities:

• Serve as resource in a defined area of CAM and represent business practices and interests in various projects with internal and external stakeholders.
• Interact with business partners across Residential Mortgage platforms to leverage technology, system enhancements and projects, while also representing inclusive needs for all aspects of default servicing. 
• Develop and produce non-routine departmental reports and spreadsheets, including project or product strategy analyses, historical reporting, workflow analyses and financial analyses for one or more functional areas of CAM.
• Conduct non-routine analysis and judgment-based work over a single or closely related disciplines to support CAM decisions.
• Conduct non-routine data review, research, and/or reconciliation for assigned areas of CAM.
• Build and maintain queries for data transformation and reporting, ensuring efficiency and scalability.
• Draft and/or edit procedures related to one or more functional areas of CAM to maintain their currency.
• Support departmental audits, user certifications and compliance testing for CAM.
• Lead and participate in planning, testing and implementing new projects, systems, products and regulatory changes impacting assigned CAM team(s).
• Rewrite and optimize existing queries, develop new tools, and contribute to strategic enhancements of reporting systems.
• Assist with providing departmental system support, coordinating with internal business partners, external vendors and Technology to address issues for assigned CAM team(s).
• Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite.  Identify risk-related issues needing escalation to management.
• Promote an environment that supports belonging and reflects the M&T Bank brand.
• Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
• Complete other related duties as assigned.

Supervisory/Managerial Responsibilities:

Not Applicable

Education and Experience Required:

     

• Associate degree and a minimum of 3 years’ related experience, or in lieu of a degree, a combined minimum of 5 years’ higher education and/or work experience, including a minimum of 3 years’ related experience
• Experience in collections and/or default servicing
• Experience with Visual Basic Applications (VBA)
• Experience with Power Query Proven analytical skills
• Strong organizational skills
• Expert level Excel skills
  • Write advanced formulas.
  • Use array formulas, named ranges, and advanced conditional formatting.
  • Serve as an internal resource for Excel troubleshooting and guidance.
• Proven verbal and written communication skills

      

Education and Experience Preferred:

• Prior experience in functional areas supported: Mortgage Default Servicing       

M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $26.00 - $43.34 Hourly (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.

Location

Getzville, New York, United States of America