Loss Mitigation Liaison I
M&T Bank
Loss Mitigation Liaison I
Job Description
Overview:
This position is responsible for acting as the Single Point of Contact (“SPOC”) throughout the loss mitigation process, from package collection through decision and closing, as well as through the foreclosure process.
Primary Responsibilities:
- Take inbound and make outbound calls to assigned portfolio of mortgage loan borrowers that are delinquent in their loan payments and who are investigating loss mitigation options or are in foreclosure, while maintaining compliance with all state and federal laws and regulations applicable to consumer collection activity.
- Answer consumer questions concerning their accounts and document the contact on the mortgage servicing system.
- Understand investor’s waterfall and required documents for loss mitigation. Collect consumer financial information and assist borrowers in reviewing loss mitigation documents.
- Communicate and explain the terms of loss mitigation approvals or declines, the rational for each and ability to appeal or re-apply.
- Communicate liquidation options and explain the foreclosure process as necessary.
- Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies.
- Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
- Promote an environment that supports belonging and reflects the M&T Bank brand.
- Complete other related duties as assigned.
Scope of Responsibilities:
Maintains direct contact with consumers.
Education and Experience Required:
A combined 4 years’ higher education and/or work experience, including a minimum of 1 year collections or customer service experience.
Ability to communicate effectively and professionally over the phone.
Excellent communication and customer service skills.
Proficiency with word processing and spreadsheet software.
Education and Experience Preferred:
Bachelor’s degree.
Mortgage collections experience.
Knowledge of M&T systems.
M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $22.61 - $37.67 Hourly (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation. The range listed above corresponds to our national pay range for this role. The specific pay range applicable to you may vary based on your location.Location
Clanton, Alabama, United States of AmericaLocations
- Remote, United States of America (Remote)
Salary
47,059 - 78,373 USD / yearly
Estimated Salary Rangehigh confidence
47,059 - 82,291 USD / yearly
Source: Disclosed
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Effective phone communicationintermediate
- Excellent communication and customer service skillsintermediate
- Proficiency with word processing and spreadsheet softwareintermediate
Required Qualifications
- A combined 4 years’ higher education and/or work experience, including a minimum of 1 year collections or customer service experience (experience)
- Ability to communicate effectively and professionally over the phone (experience)
- Excellent communication and customer service skills (experience)
- Proficiency with word processing and spreadsheet software (experience)
Preferred Qualifications
- Bachelor’s degree (experience)
- Mortgage collections experience (experience)
- Knowledge of M&T systems (experience)
Responsibilities
- Take inbound and make outbound calls to assigned portfolio of mortgage loan borrowers that are delinquent in their loan payments and who are investigating loss mitigation options or are in foreclosure, while maintaining compliance with all state and federal laws and regulations applicable to consumer collection activity
- Answer consumer questions concerning their accounts and document the contact on the mortgage servicing system
- Understand investor’s waterfall and required documents for loss mitigation. Collect consumer financial information and assist borrowers in reviewing loss mitigation documents
- Communicate and explain the terms of loss mitigation approvals or declines, the rational for each and ability to appeal or re-apply
- Communicate liquidation options and explain the foreclosure process as necessary
- Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies
- Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable
- Promote an environment that supports belonging and reflects the M&T Bank brand
- Complete other related duties as assigned
Tags & Categories
Answer 10 quick questions to check your fit for Loss Mitigation Liaison I @ M&T Bank.
10 Questions
~2 Minutes
Instant Score
Related Books and Jobs
Loss Mitigation Liaison I
M&T Bank
Loss Mitigation Liaison I
Job Description
Overview:
This position is responsible for acting as the Single Point of Contact (“SPOC”) throughout the loss mitigation process, from package collection through decision and closing, as well as through the foreclosure process.
Primary Responsibilities:
- Take inbound and make outbound calls to assigned portfolio of mortgage loan borrowers that are delinquent in their loan payments and who are investigating loss mitigation options or are in foreclosure, while maintaining compliance with all state and federal laws and regulations applicable to consumer collection activity.
- Answer consumer questions concerning their accounts and document the contact on the mortgage servicing system.
- Understand investor’s waterfall and required documents for loss mitigation. Collect consumer financial information and assist borrowers in reviewing loss mitigation documents.
- Communicate and explain the terms of loss mitigation approvals or declines, the rational for each and ability to appeal or re-apply.
- Communicate liquidation options and explain the foreclosure process as necessary.
- Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies.
- Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
- Promote an environment that supports belonging and reflects the M&T Bank brand.
- Complete other related duties as assigned.
Scope of Responsibilities:
Maintains direct contact with consumers.
Education and Experience Required:
A combined 4 years’ higher education and/or work experience, including a minimum of 1 year collections or customer service experience.
Ability to communicate effectively and professionally over the phone.
Excellent communication and customer service skills.
Proficiency with word processing and spreadsheet software.
Education and Experience Preferred:
Bachelor’s degree.
Mortgage collections experience.
Knowledge of M&T systems.
M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $22.61 - $37.67 Hourly (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation. The range listed above corresponds to our national pay range for this role. The specific pay range applicable to you may vary based on your location.Location
Clanton, Alabama, United States of AmericaLocations
- Remote, United States of America (Remote)
Salary
47,059 - 78,373 USD / yearly
Estimated Salary Rangehigh confidence
47,059 - 82,291 USD / yearly
Source: Disclosed
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Effective phone communicationintermediate
- Excellent communication and customer service skillsintermediate
- Proficiency with word processing and spreadsheet softwareintermediate
Required Qualifications
- A combined 4 years’ higher education and/or work experience, including a minimum of 1 year collections or customer service experience (experience)
- Ability to communicate effectively and professionally over the phone (experience)
- Excellent communication and customer service skills (experience)
- Proficiency with word processing and spreadsheet software (experience)
Preferred Qualifications
- Bachelor’s degree (experience)
- Mortgage collections experience (experience)
- Knowledge of M&T systems (experience)
Responsibilities
- Take inbound and make outbound calls to assigned portfolio of mortgage loan borrowers that are delinquent in their loan payments and who are investigating loss mitigation options or are in foreclosure, while maintaining compliance with all state and federal laws and regulations applicable to consumer collection activity
- Answer consumer questions concerning their accounts and document the contact on the mortgage servicing system
- Understand investor’s waterfall and required documents for loss mitigation. Collect consumer financial information and assist borrowers in reviewing loss mitigation documents
- Communicate and explain the terms of loss mitigation approvals or declines, the rational for each and ability to appeal or re-apply
- Communicate liquidation options and explain the foreclosure process as necessary
- Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies
- Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable
- Promote an environment that supports belonging and reflects the M&T Bank brand
- Complete other related duties as assigned
Tags & Categories
Answer 10 quick questions to check your fit for Loss Mitigation Liaison I @ M&T Bank.
10 Questions
~2 Minutes
Instant Score
Related Books and Jobs