Mortgage Customer Outreach Specialist I
M&T Bank
Mortgage Customer Outreach Specialist I
Job Description
Overview:
This position is responsible for collecting on delinquent mortgage loans by calling borrowers who are in early stages of default (60 or less days delinquent).
** Remote will only be considered for candidates residing over 25 miles of Getzville, NY**
Primary Responsibilities:
- Initiate contact with consumers in the earliest stages of default on their mortgage loans with M&T in an effort to collect past due payments, while maintaining compliance with all state and federal laws and regulations applicable to consumer collection activity.
- Collect consumer financial information, assess consumer’s ability to repay their delinquency, identify appropriate solutions and arrange repayment plans as necessary.
- Handle inbound calls from various internal departments and consumers concerning all mortgage loan products in the early stages of delinquency.
- Communicate all applicable state-specific call compliance requirements on both inbound and outbound calls received/made.
- Identify suspect situations (e.g., fraud, lack of insurance) and investigate exposure, escalating issues to management along with recommendation of appropriate course of action.
- Identify and resolve problematic account situations where appropriate, referring more complex problems to the supervisor. Understand the workflow necessary for account maintenance/corrections.
- Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies.
- Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
- Promote an environment that supports belonging and reflects the M&T Bank brand.
- Complete other related duties as assigned.
Scope of Responsibilities:
Initiates direct contact with consumers.
Education and Experience Required:
A combined 2 years’ higher education and/or relevant work experience.
Ability to communicate effectively and professionally over the phone.
Excellent communication and customer service skills.
Proficiency with word processing and spreadsheet software.
Education and Experience Preferred:
Associate’s degree.
Collections experience.
Knowledge of M&T systems.
M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $18.68 - $31.14 (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation. The range listed above corresponds to our national pay range for this role. The specific pay range applicable to you may vary based on your location.Location
Clanton, Alabama, United States of AmericaLocations
- Remote, United States of America (Remote)
Salary
38,834 - 64,831 USD / yearly
Estimated Salary Rangehigh confidence
38,834 - 68,072 USD / yearly
Source: Disclosed
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Ability to communicate effectively and professionally over the phoneintermediate
- Excellent communication and customer service skillsintermediate
- Proficiency with word processing and spreadsheet softwareintermediate
Required Qualifications
- A combined 2 years’ higher education and/or relevant work experience (experience)
- Ability to communicate effectively and professionally over the phone (experience)
- Excellent communication and customer service skills (experience)
- Proficiency with word processing and spreadsheet software (experience)
Preferred Qualifications
- Associate’s degree (experience)
- Collections experience (experience)
- Knowledge of M&T systems (experience)
Responsibilities
- Initiate contact with consumers in the earliest stages of default on their mortgage loans with M&T in an effort to collect past due payments, while maintaining compliance with all state and federal laws and regulations applicable to consumer collection activity
- Collect consumer financial information, assess consumer’s ability to repay their delinquency, identify appropriate solutions and arrange repayment plans as necessary
- Handle inbound calls from various internal departments and consumers concerning all mortgage loan products in the early stages of delinquency
- Communicate all applicable state-specific call compliance requirements on both inbound and outbound calls received/made
- Identify suspect situations (e.g., fraud, lack of insurance) and investigate exposure, escalating issues to management along with recommendation of appropriate course of action
- Identify and resolve problematic account situations where appropriate, referring more complex problems to the supervisor. Understand the workflow necessary for account maintenance/corrections
- Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies
- Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable
- Promote an environment that supports belonging and reflects the M&T Bank brand
- Complete other related duties as assigned
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Answer 10 quick questions to check your fit for Mortgage Customer Outreach Specialist I @ M&T Bank.
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Mortgage Customer Outreach Specialist I
M&T Bank
Mortgage Customer Outreach Specialist I
Job Description
Overview:
This position is responsible for collecting on delinquent mortgage loans by calling borrowers who are in early stages of default (60 or less days delinquent).
** Remote will only be considered for candidates residing over 25 miles of Getzville, NY**
Primary Responsibilities:
- Initiate contact with consumers in the earliest stages of default on their mortgage loans with M&T in an effort to collect past due payments, while maintaining compliance with all state and federal laws and regulations applicable to consumer collection activity.
- Collect consumer financial information, assess consumer’s ability to repay their delinquency, identify appropriate solutions and arrange repayment plans as necessary.
- Handle inbound calls from various internal departments and consumers concerning all mortgage loan products in the early stages of delinquency.
- Communicate all applicable state-specific call compliance requirements on both inbound and outbound calls received/made.
- Identify suspect situations (e.g., fraud, lack of insurance) and investigate exposure, escalating issues to management along with recommendation of appropriate course of action.
- Identify and resolve problematic account situations where appropriate, referring more complex problems to the supervisor. Understand the workflow necessary for account maintenance/corrections.
- Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies.
- Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
- Promote an environment that supports belonging and reflects the M&T Bank brand.
- Complete other related duties as assigned.
Scope of Responsibilities:
Initiates direct contact with consumers.
Education and Experience Required:
A combined 2 years’ higher education and/or relevant work experience.
Ability to communicate effectively and professionally over the phone.
Excellent communication and customer service skills.
Proficiency with word processing and spreadsheet software.
Education and Experience Preferred:
Associate’s degree.
Collections experience.
Knowledge of M&T systems.
M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $18.68 - $31.14 (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation. The range listed above corresponds to our national pay range for this role. The specific pay range applicable to you may vary based on your location.Location
Clanton, Alabama, United States of AmericaLocations
- Remote, United States of America (Remote)
Salary
38,834 - 64,831 USD / yearly
Estimated Salary Rangehigh confidence
38,834 - 68,072 USD / yearly
Source: Disclosed
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Ability to communicate effectively and professionally over the phoneintermediate
- Excellent communication and customer service skillsintermediate
- Proficiency with word processing and spreadsheet softwareintermediate
Required Qualifications
- A combined 2 years’ higher education and/or relevant work experience (experience)
- Ability to communicate effectively and professionally over the phone (experience)
- Excellent communication and customer service skills (experience)
- Proficiency with word processing and spreadsheet software (experience)
Preferred Qualifications
- Associate’s degree (experience)
- Collections experience (experience)
- Knowledge of M&T systems (experience)
Responsibilities
- Initiate contact with consumers in the earliest stages of default on their mortgage loans with M&T in an effort to collect past due payments, while maintaining compliance with all state and federal laws and regulations applicable to consumer collection activity
- Collect consumer financial information, assess consumer’s ability to repay their delinquency, identify appropriate solutions and arrange repayment plans as necessary
- Handle inbound calls from various internal departments and consumers concerning all mortgage loan products in the early stages of delinquency
- Communicate all applicable state-specific call compliance requirements on both inbound and outbound calls received/made
- Identify suspect situations (e.g., fraud, lack of insurance) and investigate exposure, escalating issues to management along with recommendation of appropriate course of action
- Identify and resolve problematic account situations where appropriate, referring more complex problems to the supervisor. Understand the workflow necessary for account maintenance/corrections
- Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies
- Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable
- Promote an environment that supports belonging and reflects the M&T Bank brand
- Complete other related duties as assigned
Tags & Categories
Answer 10 quick questions to check your fit for Mortgage Customer Outreach Specialist I @ M&T Bank.
10 Questions
~2 Minutes
Instant Score
Related Books and Jobs