Role Description

Role Summary We are seeking a highly skilled Salesforce Architect with deep expertise in Salesforce Field Service (FSL) to design, govern, and deliver scalable, secure, and high-performing field service solutions. The architect will define end-to-end Salesforce architecture, lead complex implementations, and ensure alignment with enterprise standards and business objectives. Key Responsibilities Salesforce Architecture & Solution Design Define end-to-end Salesforce architecture for Field Service implementations Design scalable solutions using Service Cloud, Field Service Lightning, Experience Cloud, and platform capabilities Establish architectural standards, design patterns, and best practices Ensure solutions meet performance, scalability, security, and compliance requirements Salesforce Field Service Expertise Architect solutions leveraging Salesforce Field Service, including: Work Orders, Service Appointments, Assets, and Entitlements Scheduling, Optimization, Dispatcher Console, and Emergency Workflows Skills-based routing, Service Territories, and Operating Hours Field Service Mobile App configuration and offline capabilities Design complex scheduling and optimization strategies for large technician workforces Enable asset-centric service models and preventive maintenance use cases Technical Leadership & Governance Lead and mentor Salesforce developers, admins, and consultants Review solution designs, configurations, and code for quality and compliance Drive architectural governance through design reviews and documentation Resolve complex technical issues and performance bottlenecks Integration & Data Architecture Design and oversee integrations with ERP, Inventory, IoT, GIS, and third-party scheduling systems Define integration patterns using REST/SOAP APIs, Platform Events, Change Data Capture, and Middleware (MuleSoft preferred) Architect data migration and data quality strategies Ensure data security, sharing, and compliance across integrated systems Automation, Customization & Performance Architect automation using Flows, Apex, Lightning Web Components (LWC), and Validation Rules Optimize system performance for high-volume work orders and mobile users Define strategies for bulk processing, error handling, and monitoring Agile Delivery & Stakeholder Engagement Collaborate with Product Owners, Business Analysts, and business stakeholders Provide architectural input during backlog grooming, sprint planning, and release planning Translate complex technical concepts into business-friendly language Support UAT, go-live, and post-production stabilization Security, Compliance & Release Management Design Salesforce security model including profiles, permission sets, role hierarchy, and sharing rules Ensure compliance with enterprise and regulatory standards (e.g., SOX, GDPR, HIPAA where applicable) Define CI/CD strategy and DevOps best practices using tools like Copado, Gearset, or Salesforce DevOps Center

Salesforce Technical Skills 12+ years of Salesforce experience, 15 years+ of overall experience Deep expertise in Salesforce Service Cloud and Field Service Lightning Strong hands-on experience with Apex, LWC, SOQL, Flows, and Salesforce APIs Experience with Salesforce mobile and offline architectures Strong understanding of Salesforce limits and performance optimization Architecture & Domain Skills Proven experience architecting large-scale Field Service solutions Strong understanding of field service business processes: dispatching, workforce management, inventory, and asset servicing Experience with multi-org, multi-cloud Salesforce environments Soft Skills Strong leadership, communication, and stakeholder management skills Ability to influence architectural decisions across business and IT teams Experience working in global, distributed Agile teams Preferred Qualifications & Certifications Salesforce Certified Technical Architect (CTA) or progress toward CTA Salesforce Certified Field Service Lightning Consultant Salesforce Certified Service Cloud Consultant Salesforce Certified Integration Architecture Designer Experience with industries such as Utilities, Manufacturing, Medical Devices, Telecom, or Energy