Associate Staff Engineer,Axway Support Lead – Pharmacovigilance (Argus) - Careers at Nagarro
Nagarro
Associate Staff Engineer,Axway Support Lead – Pharmacovigilance (Argus) - Careers at Nagarro
Job Description
Associate Staff Engineer,Axway Support Lead – Pharmacovigilance (Argus) - Careers at Nagarro
Location: WFA/Remote, India | Job ID: REF55168Z
**Why Join Nagarro?**
Nagarro stands out in the competitive landscape of IT services with its unique Fluidic Enterprise model, offering unparalleled flexibility including Work From Anywhere (WFA/Remote) in India. Embrace a Caring Culture that prioritizes your growth, work-life balance, and professional fulfillment. With global opportunities spanning pharmacovigilance and life sciences, you'll collaborate with top-tier clients, leveraging cutting-edge tools like Axway for B2B integration. Nagarro's commitment to excellence means comprehensive benefits, continuous learning, and a supportive community that celebrates your contributions.
**Digital Engineering Excellence**
Dive into world-class digital engineering at Nagarro, specializing in Axway products such as Secure Transport, API Gateway, and B2B Integration. This senior-level role demands expertise in integration protocols (SFTP, FTP, HTTPS, AS2), end-to-end troubleshooting, and L2/L3 production support in SLA-driven, GxP/CSV environments. Familiarity with Pharmacovigilance processes and Argus Safety Database positions you at the forefront of healthcare IT. Manage incidents via ServiceNow, perform root cause analysis, and ensure high availability—skills that align perfectly with Nagarro's digital-first approach. With 5+ years of experience and a degree in Computer Science or IT, you'll thrive in a dynamic setting that fosters technical mastery and leadership.
**Your Impact at Nagarro**
As Axway Support Lead, your impact will be profound: ensuring operational stability, resolving complex file transfer failures, and driving preventive actions that safeguard critical pharmacovigilance data. Coordinate with vendors, stakeholders, and teams to deliver seamless integrations, while maintaining runbooks, SOPs, and audit readiness. In Nagarro's ecosystem, your leadership in certificate management and security updates will contribute to mission-critical systems, enhancing patient safety worldwide. Grow with a Caring Mindset, seize global opportunities, and shape the future of digital engineering in Software Engineering Jobs that matter. Apply now for Nagarro Careers and make a lasting difference! (512 words)
Role Description
REQUIREMENTS: Total experience 5+ years. Hands-on experience with Axway products (B2B Integration, Secure Transport, API Gateway – as applicable). Strong understanding of integration protocols and end-to-end troubleshooting. Experience in production support (L2/L3) within SLA-driven environments. Good knowledge of Pharmacovigilance processes and Argus Safety Database (or similar PV systems). Familiarity with GxP / CSV environments. Excellent client-facing communication, stakeholder management, and leadership skills. RESPONSIBILITIES: Manage Axway platform operations, including monitoring, alerts, job failures, and connectivity issues. Troubleshoot and resolve file transfer and integration failures using protocols such as SFTP, FTP, HTTPS, AS2. Handle incident management, service requests, and problem management through ServiceNow or similar ITSM tools. Perform root cause analysis (RCA) and implement corrective and preventive actions. Coordinate with internal teams, vendors, and external partners for issue resolution and planned changes. Support certificate management, access control, and security-related updates. Maintain and update operational documentation including runbooks, SOPs, KT documents, and support audit activities. Ensure high availability, SLA adherence, and operational stability in production environments.
Bachelor’s or master’s degree in computer science, Information Technology, or a related field.
Key Responsibilities
- Manage Axway platform operations including monitoring, alerts, and connectivity issues
- Troubleshoot and resolve file transfer/integration failures using SFTP, FTP, HTTPS, AS2
- Handle incident management, service requests, and problem management via ServiceNow
- Perform root cause analysis (RCA) and implement corrective/preventive actions
- Coordinate with internal teams, vendors, and partners for issue resolution
- Support certificate management, access control, and security updates
- Maintain operational documentation (runbooks, SOPs) and support audits
What You Bring (Qualifications)
- 5+ years total experience in IT support
- Hands-on experience with Axway products and production support (L2/L3)
- Bachelor’s or Master’s degree in Computer Science, IT, or related field
- Strong knowledge of Pharmacovigilance and GxP/CSV environments
Core Skills
Axway products (B2B Integration, Secure Transport, API Gateway), Integration protocols (SFTP, FTP, HTTPS, AS2), End-to-end troubleshooting and root cause analysis, Pharmacovigilance processes and Argus Safety Database, ServiceNow ITSM tools and incident management, GxP/CSV environments and certificate management, Client-facing communication and stakeholder management
Why Nagarro? (Benefits)
- Caring Culture: Emphasis on employee well-being and professional growth
- Fluidic Enterprise: Flexible Work From Anywhere (WFA/Remote) options in India
- Global Opportunities: Exposure to international pharmacovigilance projects
- Leadership Development: Hone stakeholder management and team coordination skills
- Innovative Environment: Work on cutting-edge Axway integrations in GxP settings
Locations
- WFA/Remote, India
Salary
Salary details available upon request
1,500,000 - 2,700,000 INR / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Axway products (B2B Integration, Secure Transport, API Gateway)intermediate
- Integration protocols (SFTP, FTP, HTTPS, AS2)intermediate
- End-to-end troubleshooting and root cause analysisintermediate
- Pharmacovigilance processes and Argus Safety Databaseintermediate
- ServiceNow ITSM tools and incident managementintermediate
- GxP/CSV environments and certificate managementintermediate
- Client-facing communication and stakeholder managementintermediate
Required Qualifications
- 5+ years total experience in IT support (experience)
- Hands-on experience with Axway products and production support (L2/L3) (experience)
- Bachelor’s or Master’s degree in Computer Science, IT, or related field (experience)
- Strong knowledge of Pharmacovigilance and GxP/CSV environments (experience)
Responsibilities
- Manage Axway platform operations including monitoring, alerts, and connectivity issues
- Troubleshoot and resolve file transfer/integration failures using SFTP, FTP, HTTPS, AS2
- Handle incident management, service requests, and problem management via ServiceNow
- Perform root cause analysis (RCA) and implement corrective/preventive actions
- Coordinate with internal teams, vendors, and partners for issue resolution
- Support certificate management, access control, and security updates
- Maintain operational documentation (runbooks, SOPs) and support audits
Benefits
- general: Caring Culture: Emphasis on employee well-being and professional growth
- general: Fluidic Enterprise: Flexible Work From Anywhere (WFA/Remote) options in India
- general: Global Opportunities: Exposure to international pharmacovigilance projects
- general: Leadership Development: Hone stakeholder management and team coordination skills
- general: Innovative Environment: Work on cutting-edge Axway integrations in GxP settings
Tags & Categories
Answer 10 quick questions to check your fit for Associate Staff Engineer,Axway Support Lead – Pharmacovigilance (Argus) - Careers at Nagarro @ Nagarro.
Related Books and Jobs
Associate Staff Engineer,Axway Support Lead – Pharmacovigilance (Argus) - Careers at Nagarro
Nagarro
Associate Staff Engineer,Axway Support Lead – Pharmacovigilance (Argus) - Careers at Nagarro
Job Description
Associate Staff Engineer,Axway Support Lead – Pharmacovigilance (Argus) - Careers at Nagarro
Location: WFA/Remote, India | Job ID: REF55168Z
**Why Join Nagarro?**
Nagarro stands out in the competitive landscape of IT services with its unique Fluidic Enterprise model, offering unparalleled flexibility including Work From Anywhere (WFA/Remote) in India. Embrace a Caring Culture that prioritizes your growth, work-life balance, and professional fulfillment. With global opportunities spanning pharmacovigilance and life sciences, you'll collaborate with top-tier clients, leveraging cutting-edge tools like Axway for B2B integration. Nagarro's commitment to excellence means comprehensive benefits, continuous learning, and a supportive community that celebrates your contributions.
**Digital Engineering Excellence**
Dive into world-class digital engineering at Nagarro, specializing in Axway products such as Secure Transport, API Gateway, and B2B Integration. This senior-level role demands expertise in integration protocols (SFTP, FTP, HTTPS, AS2), end-to-end troubleshooting, and L2/L3 production support in SLA-driven, GxP/CSV environments. Familiarity with Pharmacovigilance processes and Argus Safety Database positions you at the forefront of healthcare IT. Manage incidents via ServiceNow, perform root cause analysis, and ensure high availability—skills that align perfectly with Nagarro's digital-first approach. With 5+ years of experience and a degree in Computer Science or IT, you'll thrive in a dynamic setting that fosters technical mastery and leadership.
**Your Impact at Nagarro**
As Axway Support Lead, your impact will be profound: ensuring operational stability, resolving complex file transfer failures, and driving preventive actions that safeguard critical pharmacovigilance data. Coordinate with vendors, stakeholders, and teams to deliver seamless integrations, while maintaining runbooks, SOPs, and audit readiness. In Nagarro's ecosystem, your leadership in certificate management and security updates will contribute to mission-critical systems, enhancing patient safety worldwide. Grow with a Caring Mindset, seize global opportunities, and shape the future of digital engineering in Software Engineering Jobs that matter. Apply now for Nagarro Careers and make a lasting difference! (512 words)
Role Description
REQUIREMENTS: Total experience 5+ years. Hands-on experience with Axway products (B2B Integration, Secure Transport, API Gateway – as applicable). Strong understanding of integration protocols and end-to-end troubleshooting. Experience in production support (L2/L3) within SLA-driven environments. Good knowledge of Pharmacovigilance processes and Argus Safety Database (or similar PV systems). Familiarity with GxP / CSV environments. Excellent client-facing communication, stakeholder management, and leadership skills. RESPONSIBILITIES: Manage Axway platform operations, including monitoring, alerts, job failures, and connectivity issues. Troubleshoot and resolve file transfer and integration failures using protocols such as SFTP, FTP, HTTPS, AS2. Handle incident management, service requests, and problem management through ServiceNow or similar ITSM tools. Perform root cause analysis (RCA) and implement corrective and preventive actions. Coordinate with internal teams, vendors, and external partners for issue resolution and planned changes. Support certificate management, access control, and security-related updates. Maintain and update operational documentation including runbooks, SOPs, KT documents, and support audit activities. Ensure high availability, SLA adherence, and operational stability in production environments.
Bachelor’s or master’s degree in computer science, Information Technology, or a related field.
Key Responsibilities
- Manage Axway platform operations including monitoring, alerts, and connectivity issues
- Troubleshoot and resolve file transfer/integration failures using SFTP, FTP, HTTPS, AS2
- Handle incident management, service requests, and problem management via ServiceNow
- Perform root cause analysis (RCA) and implement corrective/preventive actions
- Coordinate with internal teams, vendors, and partners for issue resolution
- Support certificate management, access control, and security updates
- Maintain operational documentation (runbooks, SOPs) and support audits
What You Bring (Qualifications)
- 5+ years total experience in IT support
- Hands-on experience with Axway products and production support (L2/L3)
- Bachelor’s or Master’s degree in Computer Science, IT, or related field
- Strong knowledge of Pharmacovigilance and GxP/CSV environments
Core Skills
Axway products (B2B Integration, Secure Transport, API Gateway), Integration protocols (SFTP, FTP, HTTPS, AS2), End-to-end troubleshooting and root cause analysis, Pharmacovigilance processes and Argus Safety Database, ServiceNow ITSM tools and incident management, GxP/CSV environments and certificate management, Client-facing communication and stakeholder management
Why Nagarro? (Benefits)
- Caring Culture: Emphasis on employee well-being and professional growth
- Fluidic Enterprise: Flexible Work From Anywhere (WFA/Remote) options in India
- Global Opportunities: Exposure to international pharmacovigilance projects
- Leadership Development: Hone stakeholder management and team coordination skills
- Innovative Environment: Work on cutting-edge Axway integrations in GxP settings
Locations
- WFA/Remote, India
Salary
Salary details available upon request
1,500,000 - 2,700,000 INR / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Axway products (B2B Integration, Secure Transport, API Gateway)intermediate
- Integration protocols (SFTP, FTP, HTTPS, AS2)intermediate
- End-to-end troubleshooting and root cause analysisintermediate
- Pharmacovigilance processes and Argus Safety Databaseintermediate
- ServiceNow ITSM tools and incident managementintermediate
- GxP/CSV environments and certificate managementintermediate
- Client-facing communication and stakeholder managementintermediate
Required Qualifications
- 5+ years total experience in IT support (experience)
- Hands-on experience with Axway products and production support (L2/L3) (experience)
- Bachelor’s or Master’s degree in Computer Science, IT, or related field (experience)
- Strong knowledge of Pharmacovigilance and GxP/CSV environments (experience)
Responsibilities
- Manage Axway platform operations including monitoring, alerts, and connectivity issues
- Troubleshoot and resolve file transfer/integration failures using SFTP, FTP, HTTPS, AS2
- Handle incident management, service requests, and problem management via ServiceNow
- Perform root cause analysis (RCA) and implement corrective/preventive actions
- Coordinate with internal teams, vendors, and partners for issue resolution
- Support certificate management, access control, and security updates
- Maintain operational documentation (runbooks, SOPs) and support audits
Benefits
- general: Caring Culture: Emphasis on employee well-being and professional growth
- general: Fluidic Enterprise: Flexible Work From Anywhere (WFA/Remote) options in India
- general: Global Opportunities: Exposure to international pharmacovigilance projects
- general: Leadership Development: Hone stakeholder management and team coordination skills
- general: Innovative Environment: Work on cutting-edge Axway integrations in GxP settings
Tags & Categories
Answer 10 quick questions to check your fit for Associate Staff Engineer,Axway Support Lead – Pharmacovigilance (Argus) - Careers at Nagarro @ Nagarro.
Related Books and Jobs