Senior Staff Engineer - Careers at Nagarro
Nagarro
Senior Staff Engineer - Careers at Nagarro
Job Description
Senior Staff Engineer - Careers at Nagarro
Location: WFA/Remote, India | Job ID: REF55429G
Role Description
Requirements Total experience 8+ Years Mandatory hands-on experience with WhatsApp Business API for building and scaling production-grade conversational commerce solutions. Demonstrable experience designing and implementing WhatsApp chatbot workflows, including product catalogs, payments, service ticketing, and marketing use cases. Deep expertise in Meta platforms, including WhatsApp Cloud API, Flows, Payments API, Catalog Manager, and message templates (authentication, utility, and marketing). Strong foundation in CPaaS-driven architectures, including bot orchestration, webhook handling, API integrations, and production troubleshooting. Proven experience working with CPaaS platforms such as Gupshup, Twilio, Infobip, or Karix for high-scale deployments. Experience integrating WhatsApp solutions with CRM platforms, especially Salesforce Service Cloud, for omnichannel customer engagement. Exposure to multi-channel instant messaging ecosystems such as RCS, Viber, and Line is a plus. ·Responsibilities Lead the strategy, architecture, and delivery of enterprise-scale WhatsApp Business API implementations, enabling conversational commerce across discovery, transactions, and customer support. Design and implement end-to-end WhatsApp conversational flows, including product registration, catalog-based searches, payments (UPI), service ticketing, and broadcast campaigns. Map business requirements to Meta APIs (Cloud/On-Prem) through client discovery workshops, ensuring compliance with opt-ins, HSMs, messaging tiers, and regulatory guidelines. Build and scale bots on CPaaS platforms, integrating with backend systems, CRM tools, and analytics platforms for seamless omnichannel experiences. Optimize customer journeys using analytics, A/B testing, and GenAI enhancements, measuring ROI across engagement, conversion, and CSAT metrics. Provide thought leadership and conduct workshops on conversational commerce, WhatsApp best practices, and multi-channel extensions (RCS, Viber, Line). Apply a consulting mindset to define roadmaps, transformation strategies, and continuous optimizations for high-volume deployments (10M+ users). Ensure production readiness and quality, including webhook reliability, API performance, message delivery, and issue resolution at scale. Collaborate closely with product, engineering, and client stakeholders to ensure smooth UAT, rollout, and post-go-live optimization.
Bachelor’s or master’s degree in computer science, Information Technology, or a related field.
Key Responsibilities
- Lead strategy, architecture, and delivery of enterprise-scale WhatsApp Business API implementations
- Design and implement end-to-end WhatsApp conversational flows including catalogs, payments, and ticketing
- Map business requirements to Meta APIs through client workshops ensuring compliance
- Build and scale bots on CPaaS platforms integrating with CRM and analytics
- Optimize customer journeys using analytics, A/B testing, and GenAI
- Provide thought leadership on conversational commerce and conduct workshops
- Ensure production readiness, webhook reliability, and issue resolution at scale
What You Bring (Qualifications)
- Total experience 8+ Years
- Mandatory hands-on experience with WhatsApp Business API for production-grade solutions
- Deep expertise in Meta platforms including Payments API, Catalog Manager, and message templates
- Bachelor’s or master’s degree in computer science, Information Technology, or related field
Core Skills
WhatsApp Business API, WhatsApp Cloud API and Flows, CPaaS platforms (Gupshup, Twilio, Infobip, Karix), Salesforce Service Cloud integration, Bot orchestration and webhook handling, Conversational commerce design, API integrations and production troubleshooting, Multi-channel messaging (RCS, Viber, Line)
Why Nagarro? (Benefits)
- Caring mindset with emphasis on employee well-being and work-life balance in a remote WFA setup
- Fluidic Enterprise model enabling flexible roles and rapid career progression
- Global opportunities to work on high-scale international projects reaching 10M+ users
- Collaborative culture fostering innovation in digital engineering and conversational commerce
- Continuous learning through workshops, thought leadership, and exposure to cutting-edge CPaaS technologies
Locations
- WFA/Remote, India
Salary
Salary details available upon request
40 - 86 INR / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- WhatsApp Business APIintermediate
- WhatsApp Cloud API and Flowsintermediate
- CPaaS platforms (Gupshup, Twilio, Infobip, Karix)intermediate
- Salesforce Service Cloud integrationintermediate
- Bot orchestration and webhook handlingintermediate
- Conversational commerce designintermediate
- API integrations and production troubleshootingintermediate
- Multi-channel messaging (RCS, Viber, Line)intermediate
Required Qualifications
- Total experience 8+ Years (experience)
- Mandatory hands-on experience with WhatsApp Business API for production-grade solutions (experience)
- Deep expertise in Meta platforms including Payments API, Catalog Manager, and message templates (experience)
- Bachelor’s or master’s degree in computer science, Information Technology, or related field (experience)
Responsibilities
- Lead strategy, architecture, and delivery of enterprise-scale WhatsApp Business API implementations
- Design and implement end-to-end WhatsApp conversational flows including catalogs, payments, and ticketing
- Map business requirements to Meta APIs through client workshops ensuring compliance
- Build and scale bots on CPaaS platforms integrating with CRM and analytics
- Optimize customer journeys using analytics, A/B testing, and GenAI
- Provide thought leadership on conversational commerce and conduct workshops
- Ensure production readiness, webhook reliability, and issue resolution at scale
Benefits
- general: Caring mindset with emphasis on employee well-being and work-life balance in a remote WFA setup
- general: Fluidic Enterprise model enabling flexible roles and rapid career progression
- general: Global opportunities to work on high-scale international projects reaching 10M+ users
- general: Collaborative culture fostering innovation in digital engineering and conversational commerce
- general: Continuous learning through workshops, thought leadership, and exposure to cutting-edge CPaaS technologies
Tags & Categories
Answer 10 quick questions to check your fit for Senior Staff Engineer - Careers at Nagarro @ Nagarro.
Related Books and Jobs
Senior Staff Engineer - Careers at Nagarro
Nagarro
Senior Staff Engineer - Careers at Nagarro
Job Description
Senior Staff Engineer - Careers at Nagarro
Location: WFA/Remote, India | Job ID: REF55429G
Role Description
Requirements Total experience 8+ Years Mandatory hands-on experience with WhatsApp Business API for building and scaling production-grade conversational commerce solutions. Demonstrable experience designing and implementing WhatsApp chatbot workflows, including product catalogs, payments, service ticketing, and marketing use cases. Deep expertise in Meta platforms, including WhatsApp Cloud API, Flows, Payments API, Catalog Manager, and message templates (authentication, utility, and marketing). Strong foundation in CPaaS-driven architectures, including bot orchestration, webhook handling, API integrations, and production troubleshooting. Proven experience working with CPaaS platforms such as Gupshup, Twilio, Infobip, or Karix for high-scale deployments. Experience integrating WhatsApp solutions with CRM platforms, especially Salesforce Service Cloud, for omnichannel customer engagement. Exposure to multi-channel instant messaging ecosystems such as RCS, Viber, and Line is a plus. ·Responsibilities Lead the strategy, architecture, and delivery of enterprise-scale WhatsApp Business API implementations, enabling conversational commerce across discovery, transactions, and customer support. Design and implement end-to-end WhatsApp conversational flows, including product registration, catalog-based searches, payments (UPI), service ticketing, and broadcast campaigns. Map business requirements to Meta APIs (Cloud/On-Prem) through client discovery workshops, ensuring compliance with opt-ins, HSMs, messaging tiers, and regulatory guidelines. Build and scale bots on CPaaS platforms, integrating with backend systems, CRM tools, and analytics platforms for seamless omnichannel experiences. Optimize customer journeys using analytics, A/B testing, and GenAI enhancements, measuring ROI across engagement, conversion, and CSAT metrics. Provide thought leadership and conduct workshops on conversational commerce, WhatsApp best practices, and multi-channel extensions (RCS, Viber, Line). Apply a consulting mindset to define roadmaps, transformation strategies, and continuous optimizations for high-volume deployments (10M+ users). Ensure production readiness and quality, including webhook reliability, API performance, message delivery, and issue resolution at scale. Collaborate closely with product, engineering, and client stakeholders to ensure smooth UAT, rollout, and post-go-live optimization.
Bachelor’s or master’s degree in computer science, Information Technology, or a related field.
Key Responsibilities
- Lead strategy, architecture, and delivery of enterprise-scale WhatsApp Business API implementations
- Design and implement end-to-end WhatsApp conversational flows including catalogs, payments, and ticketing
- Map business requirements to Meta APIs through client workshops ensuring compliance
- Build and scale bots on CPaaS platforms integrating with CRM and analytics
- Optimize customer journeys using analytics, A/B testing, and GenAI
- Provide thought leadership on conversational commerce and conduct workshops
- Ensure production readiness, webhook reliability, and issue resolution at scale
What You Bring (Qualifications)
- Total experience 8+ Years
- Mandatory hands-on experience with WhatsApp Business API for production-grade solutions
- Deep expertise in Meta platforms including Payments API, Catalog Manager, and message templates
- Bachelor’s or master’s degree in computer science, Information Technology, or related field
Core Skills
WhatsApp Business API, WhatsApp Cloud API and Flows, CPaaS platforms (Gupshup, Twilio, Infobip, Karix), Salesforce Service Cloud integration, Bot orchestration and webhook handling, Conversational commerce design, API integrations and production troubleshooting, Multi-channel messaging (RCS, Viber, Line)
Why Nagarro? (Benefits)
- Caring mindset with emphasis on employee well-being and work-life balance in a remote WFA setup
- Fluidic Enterprise model enabling flexible roles and rapid career progression
- Global opportunities to work on high-scale international projects reaching 10M+ users
- Collaborative culture fostering innovation in digital engineering and conversational commerce
- Continuous learning through workshops, thought leadership, and exposure to cutting-edge CPaaS technologies
Locations
- WFA/Remote, India
Salary
Salary details available upon request
40 - 86 INR / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- WhatsApp Business APIintermediate
- WhatsApp Cloud API and Flowsintermediate
- CPaaS platforms (Gupshup, Twilio, Infobip, Karix)intermediate
- Salesforce Service Cloud integrationintermediate
- Bot orchestration and webhook handlingintermediate
- Conversational commerce designintermediate
- API integrations and production troubleshootingintermediate
- Multi-channel messaging (RCS, Viber, Line)intermediate
Required Qualifications
- Total experience 8+ Years (experience)
- Mandatory hands-on experience with WhatsApp Business API for production-grade solutions (experience)
- Deep expertise in Meta platforms including Payments API, Catalog Manager, and message templates (experience)
- Bachelor’s or master’s degree in computer science, Information Technology, or related field (experience)
Responsibilities
- Lead strategy, architecture, and delivery of enterprise-scale WhatsApp Business API implementations
- Design and implement end-to-end WhatsApp conversational flows including catalogs, payments, and ticketing
- Map business requirements to Meta APIs through client workshops ensuring compliance
- Build and scale bots on CPaaS platforms integrating with CRM and analytics
- Optimize customer journeys using analytics, A/B testing, and GenAI
- Provide thought leadership on conversational commerce and conduct workshops
- Ensure production readiness, webhook reliability, and issue resolution at scale
Benefits
- general: Caring mindset with emphasis on employee well-being and work-life balance in a remote WFA setup
- general: Fluidic Enterprise model enabling flexible roles and rapid career progression
- general: Global opportunities to work on high-scale international projects reaching 10M+ users
- general: Collaborative culture fostering innovation in digital engineering and conversational commerce
- general: Continuous learning through workshops, thought leadership, and exposure to cutting-edge CPaaS technologies
Tags & Categories
Answer 10 quick questions to check your fit for Senior Staff Engineer - Careers at Nagarro @ Nagarro.
Related Books and Jobs