Operations Specialist, Launch Operations

Netflix is one of the world's leading entertainment services, with over 300 million paid memberships in over 190 countries enjoying TV series, films and games across a wide variety of genres and languages. Members can play, pause and resume watching as much as they want, anytime, anywhere, and can change their plans at any time.The TeamThe Launch Operations team in the Content Platform Operations & Publishing (CPOP) org houses several work streams and helps deliver quality operational work for Netflix at scale. The team at large is responsible for delivering high quality content launches on our service. This requires thorough and meticulous audits across a variety of setups.If you are analytically minded, your attention to detail is unmatched, you excel at challenging the status quo and influencing change, you thrive in a global team, possess a high level of intellectual curiosity and demonstrate strong judgment in the face of ambiguity, then this role is for you. The RoleThe Launch Operations Specialist will be responsible for auditing complex tool setups involving data validation to ensure seamless title launches on Netflix. They will also be responsible for troubleshooting escalated issues in a timely manner.This role is primarily tactical and does not have any direct reports. Key Responsibilities:Conduct thorough audits of title setups to ensure launches are seamlessRegularly update dashboards/task management queues to ensure that audit tasks are flowing seamlessly and on-timeBe operational masters ensuring tasks are completed with established SLAs while maintaining high quality standardsBecome well-versed in the Netflix tooling ecosystem in order to flag issues to be actioned on by others Create, maintain and contribute to workflow documentation (e.g. specs, training documentation, tooling guides) for broader useAction on high volume of ad-hoc, complex or high-context tasks in a timely mannerDevelop operational and technical expertise as it relates to title launchesRequired Experience/Skills:5+ years in asset and/or project coordinationAbility to thrive in a fast-paced environmentExperience in fast-paced operational setup where SLA adherence is criticalExcellent project management skills and the ability to keep multiple priorities moving at the same timeStrong attention to detail and ability to quickly adapt to in-flight project changes and XFN stakeholder requestsAdept in project tracking and task management systems such as Airtable and Monday.comAdept in effectively prioritizing high volume of concurrent tasks with expedited timelinesAbility to grasp technical workflows quicklyAdaptability to switch across different work streams or projects, depending on business needsExperience in working on global teams with diverse backgrounds and perspectivesClear, concise, and flexible communicatorJapanese/Korean language skills are a plus, but not requiredMust be amenable to working hybrid, 2-3 times onsite per week in our Makati officeInclusion is a Netflix value and we strive to host a meaningful interview experience for all candidates. If you want an accommodation/adjustment for a disability or any other reason during the hiring process, please send a request to your recruiting partner.We are an equal-opportunity employer and celebrate diversity, recognizing that diversity builds stronger teams. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.

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