Senior Research Program Manager, Content Research

Netflix is one of the world's leading entertainment services, with over 300 million paid memberships in over 190 countries enjoying TV series, films and games across a wide variety of genres and languages. Members can play, pause and resume watching as much as they want, anytime, anywhere, and can change their plans at any time.The Scaled Research Operations Pod’s mission is to build solutions for global research projects and programs. This includes partnerships on global trackers and panels. We employ research best practices alongside innovative methodologies to capture the voice of the consumer. The pod sits within the Data & Insights group. We are looking for a stunning Senior Research Program Manager to join our Scaled Research Operations Pod. This role will partner across Content Researchers, Product, Data Science & Engineering, and Product Design teams along with external vendors to execute online content screenings and surveys. This role will identify and drive opportunities to innovate, and to build efficiency, which ultimately empowers Consumer Insights to deliver extraordinary insights for the company.Responsibilities Execute panel content screenings and survey workflows using both in-house and external content screening toolsRepresent Scaled Research Operations in meetings & communications with Post Production teams, Content researchers, creators and stakeholders Collaborate with vendors and cross-functional teams to design and standardize screening and survey workflowsPartner with Data Science & Engineering (DSE), Product, Engineers and vendors to inform data processing and analysis plansLead partnership with Localization teams when scaling or updating screening templatesTroubleshoot issues related to screening operations, survey products, and programming escalationsRepresent the weekly screening operations team in weekly cross-functional meetingsDrive workflow efficiencies across various screening methods, including in-person, panel-based, and audience-capture formatsManage shifting research priorities and timelines in a fast-paced environmentContribute to the development of documentation for screening processes and tooling opportunitiesInform panel recruitment and participation needs based on weekly screening trendsProactively identify and leverage generative AI, automation, and emerging technologies to streamline recruitment workflows, scale operational capacity, and enable data-driven decision-making for content researchQualifications You have a minimum of 10 years of global research operations experience, working with Content Creators, Product teams, Researchers and other cross-functional teamsA strong curiosity for leveraging AI, automation, and new technologies to create more scalable, efficient, and intelligent research operations.Mastery of project management, documentation frameworks, and research toolsets.You have excellent oral and written communication skills and a strong ability to work with cross-functional teamsAbility to make sound independent decisions while knowing when to call out issuesFlexibility to accommodate time zones or other team members and partners globally, as neededPossess a passion for research and the ability to screen early TV shows and movies to consumersYou thrive on the ability to multitask in a dynamic environment - making sound, contextualized and independent decisionsYou have a passion for finding the right approach, tool or solution for the challenge at handYou enjoy being part of a team that can creatively flex and drive innovation for our research practice You’re a pragmatic problem solver and have a gift for identifying areas of improvementYou haven’t lost your ability (or passion!) to be hands-on or in the weeds when neededYou have a Bachelor's degree or relevant experienceOur compensation structure consists solely of an annual salary; we do not have bonuses. You choose each year how much of your compensation you want in salary versus stock options. To determine your personal top of market compensation, we rely on market indicators and consider your specific job family, background, skills, and experience to determine your compensation in the market range. The range for this role is $130,000 - $470,000.Netflix provides comprehensive benefits including Health Plans, Mental Health support, a 401(k) Retirement Plan with employer match, Stock Option Program, Disability Programs, Health Savings and Flexible Spending Accounts, Family-forming benefits, and Life and Serious Injury Benefits. We also offer paid leave of absence programs. Full-time hourly employees accrue 35 days annually for paid time off to be used for vacation, holidays, and sick paid time off. Full-time salaried employees are immediately entitled to flexible time off. See more detail about our Benefits here.Netflix has a unique culture and environment. Learn more here.Inclusion is a Netflix value and we strive to host a meaningful interview experience for all candidates. If you want an accommodation/adjustment for a disability or any other reason during the hiring process, please send a request to your recruiting partner.We are an equal-opportunity employer and celebrate diversity, recognizing that diversity builds stronger teams. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.

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