About PepsiCo

PepsiCo products are enjoyed by consumers more than one billion times a day in over 200 countries and territories. In 2021, PepsiCo generated more than $79 billion in net revenue, powered by a complementary portfolio of beverages and convenient foods. Iconic brands like LAY’S®, DORITOS®, CHEETOS®, GATORADE®, PEPSI®, and QUAKER® drive this success, with many exceeding $1 billion in annual retail sales. Guiding this powerhouse is the pep+ vision: to be the Global Leader in Beverages and Convenient Foods by Winning with PepsiCo Positive. This strategic transformation places sustainability and human capital at the core, ensuring growth within planetary boundaries while inspiring positive change for people and the planet.

At PepsiCo, employees fuel a dynamic culture where no two days are the same. Passionate teams embrace new ideas through collaboration. Success depends on thriving associates and communities, so PepsiCo fosters a diverse, equitable, and inclusive workforce. Everyone, regardless of background, has a voice in a 'Space to be y( )u.' As an equal opportunity employer, PepsiCo complies with global human rights policies and equality laws, holding Mowaamah-GOLD certification in Saudi Arabia. Discover more about life at PepsiCo at stories.pepsicojobs.com.

Role Overview

The Network Asst Analyst role at PepsiCo in Riyadh, Saudi Arabia, drives Field Service operations across Saudi Snacks Foods locations, including two manufacturing sites and Riyadh headquarters. This customer-facing position serves as the first escalation point for the user community, partnering with Sector/Global IT support and third-party providers to meet service levels and maintain IT infrastructure stability. Expect project involvement requiring strong communication, prioritization, and cross-functional collaboration across PepsiCo's business levels.

Key Responsibilities

Customer Service Excellence

Deliver professional, high-standard customer service to IT customers and vendors, fostering a positive IT team image while enforcing policies and procedures.

Ticket Management and Escalation

Manage Field Services tickets, prioritize incidents and requests by urgency and impact, allocate within the team or escalate to backline support, and track progress for timely resolutions aligned with SLAs and quality standards.

Operational Collaboration

Work with IT operations to ensure stability across SSFL applications and infrastructure. Provide regular stakeholder updates on IT service availability and assist in project delivery.

Incident Response and Infrastructure Maintenance

Participate in critical incident investigations, implement workarounds to minimize impact, maintain infrastructure health with upgrades and patches, and manage third-party suppliers for quality delivery.

Qualifications & Requirements

Education and Experience

A Bachelor's degree in Computer Science or a related field is required, along with 5+ years of IT business experience in a large-scale corporate environment. ITIL experience and Service Delivery qualifications are highly valued.

Language and Technical Skills

Very good English proficiency is essential for global stakeholder communication. Key technical skills include strong Office 365 knowledge, video conferencing with Zoom and Polycom, compute skills (servers, storage), and networking. Familiarity with IT process frameworks, tools, and supporting roles is crucial.

Soft Skills

Excel in remote collaboration within a matrix organization, managing diverse priorities and multiple vendors. Demonstrate excellence in execution, multitasking, deadline adherence, strong interpersonal skills, and a drive for continuous improvement.

Benefits & Perks

Joining PepsiCo means thriving in a collaborative, inclusive environment with access to global resources and iconic brands. Enjoy a dynamic culture that values diversity, equity, and personal growth. Benefit from professional development opportunities, matrix organization exposure, and the chance to contribute to pep+ sustainability initiatives. Competitive compensation, work-life balance, and a supportive network enhance your career at this Riyadh-based role serving Saudi Snacks Foods operations.

Career Growth

PepsiCo invests in employee development, offering paths to advance in IT operations, project management, and leadership. Gain experience across manufacturing, headquarters, and global teams. Matrix structure builds versatile skills in vendor management, service delivery, and stakeholder engagement. Continuous improvement mindset positions you for promotions in PepsiCo's expanding Middle East presence.

Why Join Us

Be part of a global leader shaping the future of beverages and snacks. Impact real operations in Saudi Arabia's dynamic Food & Beverage sector. Work with cutting-edge IT infrastructure, collaborate internationally, and contribute to sustainability goals. PepsiCo's commitment to diversity and inclusion creates a premium workplace where your skills drive business success and personal fulfillment.

Role FAQs

What is the work location?

Primarily Riyadh, Saudi Arabia, covering Snacks Foods locations including manufacturing sites and HQ.

What experience is needed?

5+ years in IT, preferably with ITIL, in a corporate setting.

Is travel required?

Role involves Field Services across Saudi locations, so some travel may be needed.

What technical skills are key?

Office 365, networking, servers/storage, video conferencing.

How does PepsiCo support diversity?

Equal opportunity employer, Mowaamah-GOLD certified, fostering inclusive culture.