APM Technical Support Engineer - Graduate / Early Stage Career
New Relic
APM Technical Support Engineer - Graduate / Early Stage Career
Job Description
About This Role
This entry-level APM Technical Support Engineer role at New Relic in Dublin is designed for graduates and early-career professionals to launch a high-impact career in observability. You'll resolve complex technical issues, support APM products in modern environments, and advocate for customers while rapidly developing skills through training and team collaboration. The hybrid position emphasizes curiosity, quick learning, and a positive attitude in a supportive global team.
What You'll Do
- Work closely with engineering teams to resolve complex technical issues for global customers
- Install, configure, and explore data from core APM products in microservices, containers, and orchestration platforms
- Identify recurring issues, suggest improvements, and document customer needs as feature requests or bug reports
- Provide expert troubleshooting and software support via email, phone, and social channels
- Continuously advance technical skills through training and exposure to new features and observability standards like OpenTelemetry
- Act as customer advocate to ensure superior service and delight
What We're Looking For
- Proven experience in end-user software support from internships, projects, or bootcamps
- Strong analytical and troubleshooting abilities
- Foundational understanding of web technologies
- Competence with Java, .Net, PHP, Ruby, Python, or Node
- Genuine passion for delighting customers in high-pressure situations
- Profound curiosity and hunger for learning new technologies
Bonus Points If You Have
- Certifications in application development technologies
- Prior experience in DevOps, Software Engineering, or Technical Support
- Background in Network, System, or Database Administration
- Familiarity with Kubernetes and OpenTelemetry
Key Skills
Locations
- Dublin, Ireland, United States
Salary
Estimated Salary Rangemedium confidence
45,000 - 55,000 EUR / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Analytical troubleshootingintermediate
- Web technologiesintermediate
- Java, .Net, PHP, Ruby, Python, or Nodeintermediate
- APM product installation and configurationintermediate
- Customer support via email, phone, socialintermediate
- Microservices and containersintermediate
- Application logs analysisintermediate
- Problem-solvingintermediate
- Positive attitude under pressureintermediate
- Continuous learningintermediate
Required Qualifications
- Proven experience in end-user software support from internships, projects, or bootcamps (experience)
- Strong analytical and troubleshooting abilities (experience)
- Foundational understanding of web technologies (experience)
- Competence with Java, .Net, PHP, Ruby, Python, or Node (experience)
- Genuine passion for delighting customers in high-pressure situations (experience)
- Profound curiosity and hunger for learning new technologies (experience)
Preferred Qualifications
- Certifications in application development technologies (experience)
- Prior experience in DevOps, Software Engineering, or Technical Support (experience)
- Background in Network, System, or Database Administration (experience)
- Familiarity with Kubernetes and OpenTelemetry (experience)
Responsibilities
- Work closely with engineering teams to resolve complex technical issues for global customers
- Install, configure, and explore data from core APM products in microservices, containers, and orchestration platforms
- Identify recurring issues, suggest improvements, and document customer needs as feature requests or bug reports
- Provide expert troubleshooting and software support via email, phone, and social channels
- Continuously advance technical skills through training and exposure to new features and observability standards like OpenTelemetry
- Act as customer advocate to ensure superior service and delight
Tags & Categories
APM Technical Support Engineer - Graduate / Early Stage Career
New Relic
APM Technical Support Engineer - Graduate / Early Stage Career
Job Description
About This Role
This entry-level APM Technical Support Engineer role at New Relic in Dublin is designed for graduates and early-career professionals to launch a high-impact career in observability. You'll resolve complex technical issues, support APM products in modern environments, and advocate for customers while rapidly developing skills through training and team collaboration. The hybrid position emphasizes curiosity, quick learning, and a positive attitude in a supportive global team.
What You'll Do
- Work closely with engineering teams to resolve complex technical issues for global customers
- Install, configure, and explore data from core APM products in microservices, containers, and orchestration platforms
- Identify recurring issues, suggest improvements, and document customer needs as feature requests or bug reports
- Provide expert troubleshooting and software support via email, phone, and social channels
- Continuously advance technical skills through training and exposure to new features and observability standards like OpenTelemetry
- Act as customer advocate to ensure superior service and delight
What We're Looking For
- Proven experience in end-user software support from internships, projects, or bootcamps
- Strong analytical and troubleshooting abilities
- Foundational understanding of web technologies
- Competence with Java, .Net, PHP, Ruby, Python, or Node
- Genuine passion for delighting customers in high-pressure situations
- Profound curiosity and hunger for learning new technologies
Bonus Points If You Have
- Certifications in application development technologies
- Prior experience in DevOps, Software Engineering, or Technical Support
- Background in Network, System, or Database Administration
- Familiarity with Kubernetes and OpenTelemetry
Key Skills
Locations
- Dublin, Ireland, United States
Salary
Estimated Salary Rangemedium confidence
45,000 - 55,000 EUR / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Analytical troubleshootingintermediate
- Web technologiesintermediate
- Java, .Net, PHP, Ruby, Python, or Nodeintermediate
- APM product installation and configurationintermediate
- Customer support via email, phone, socialintermediate
- Microservices and containersintermediate
- Application logs analysisintermediate
- Problem-solvingintermediate
- Positive attitude under pressureintermediate
- Continuous learningintermediate
Required Qualifications
- Proven experience in end-user software support from internships, projects, or bootcamps (experience)
- Strong analytical and troubleshooting abilities (experience)
- Foundational understanding of web technologies (experience)
- Competence with Java, .Net, PHP, Ruby, Python, or Node (experience)
- Genuine passion for delighting customers in high-pressure situations (experience)
- Profound curiosity and hunger for learning new technologies (experience)
Preferred Qualifications
- Certifications in application development technologies (experience)
- Prior experience in DevOps, Software Engineering, or Technical Support (experience)
- Background in Network, System, or Database Administration (experience)
- Familiarity with Kubernetes and OpenTelemetry (experience)
Responsibilities
- Work closely with engineering teams to resolve complex technical issues for global customers
- Install, configure, and explore data from core APM products in microservices, containers, and orchestration platforms
- Identify recurring issues, suggest improvements, and document customer needs as feature requests or bug reports
- Provide expert troubleshooting and software support via email, phone, and social channels
- Continuously advance technical skills through training and exposure to new features and observability standards like OpenTelemetry
- Act as customer advocate to ensure superior service and delight
Tags & Categories