Dev Ops Support Engineer
New Relic
Dev Ops Support Engineer
Job Description
About This Role
As a DevOps Support Engineer at New Relic in Dublin, Ireland, you will provide expert technical support for infrastructure products, focusing on Kubernetes and containerized environments. Collaborate with teams to solve complex customer issues, troubleshoot distributed systems, and contribute to product improvements through insight and empathy. This role emphasizes continuous learning in a dynamic DevOps landscape to deliver outstanding customer experiences.
What You'll Do
- Collaborate with other Support Engineers to creatively solve customer problems and hone technical skills
- Identify recurring or systemic problems and suggest solutions
- Provide superior end-user software support via email, phone, and social media
- Assist customers with installation, configuration, and data exploration for infrastructure products
- Focus on supporting Kubernetes and other containerized environments
- Troubleshoot complex technical issues in DevOps and infrastructure
- Deliver outstanding assistance through continuous learning and customer empathy
What We're Looking For
- Proven experience delivering superior end-user software support
- Experience with web technologies and cloud infrastructures including AWS, Azure, Google
- Deep working knowledge of container management software such as Docker, Kubernetes, GKE, AKS, EKS
- Good understanding of Linux-based web hosting and environments
- Proven experience troubleshooting complex Kubernetes workloads and distributed systems
- Passion for delighting customers and strong curiosity about new technology
Bonus Points If You Have
- Prior experience in DevOps, Software Engineering, or Technical Support role
- Certifications in AWS, GCP, Azure, or Kubernetes (CKA, CKAD, CKS)
- Familiarity with New Relic infrastructure products
- Experience analyzing system/application logs and networking troubleshooting tools
Key Skills
Locations
- Dublin, Ireland, United States
Salary
Estimated Salary Rangemedium confidence
55,000 - 85,000 EUR / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Kubernetes troubleshootingintermediate
- Docker and container managementintermediate
- Linux environments and web hostingintermediate
- Cloud platforms (AWS, Azure, GCP)intermediate
- Web servers (Windows/Linux)intermediate
- Network and systems troubleshootingintermediate
- Distributed systemsintermediate
- Customer support via email/phone/socialintermediate
- Problem-solving collaborationintermediate
- Technical curiosity and learningintermediate
Required Qualifications
- Proven experience delivering superior end-user software support (experience)
- Experience with web technologies and cloud infrastructures including AWS, Azure, Google (experience)
- Deep working knowledge of container management software such as Docker, Kubernetes, GKE, AKS, EKS (experience)
- Good understanding of Linux-based web hosting and environments (experience)
- Proven experience troubleshooting complex Kubernetes workloads and distributed systems (experience)
- Passion for delighting customers and strong curiosity about new technology (experience)
Preferred Qualifications
- Prior experience in DevOps, Software Engineering, or Technical Support role (experience)
- Certifications in AWS, GCP, Azure, or Kubernetes (CKA, CKAD, CKS) (experience)
- Familiarity with New Relic infrastructure products (experience)
- Experience analyzing system/application logs and networking troubleshooting tools (experience)
Responsibilities
- Collaborate with other Support Engineers to creatively solve customer problems and hone technical skills
- Identify recurring or systemic problems and suggest solutions
- Provide superior end-user software support via email, phone, and social media
- Assist customers with installation, configuration, and data exploration for infrastructure products
- Focus on supporting Kubernetes and other containerized environments
- Troubleshoot complex technical issues in DevOps and infrastructure
- Deliver outstanding assistance through continuous learning and customer empathy
Tags & Categories
Dev Ops Support Engineer
New Relic
Dev Ops Support Engineer
Job Description
About This Role
As a DevOps Support Engineer at New Relic in Dublin, Ireland, you will provide expert technical support for infrastructure products, focusing on Kubernetes and containerized environments. Collaborate with teams to solve complex customer issues, troubleshoot distributed systems, and contribute to product improvements through insight and empathy. This role emphasizes continuous learning in a dynamic DevOps landscape to deliver outstanding customer experiences.
What You'll Do
- Collaborate with other Support Engineers to creatively solve customer problems and hone technical skills
- Identify recurring or systemic problems and suggest solutions
- Provide superior end-user software support via email, phone, and social media
- Assist customers with installation, configuration, and data exploration for infrastructure products
- Focus on supporting Kubernetes and other containerized environments
- Troubleshoot complex technical issues in DevOps and infrastructure
- Deliver outstanding assistance through continuous learning and customer empathy
What We're Looking For
- Proven experience delivering superior end-user software support
- Experience with web technologies and cloud infrastructures including AWS, Azure, Google
- Deep working knowledge of container management software such as Docker, Kubernetes, GKE, AKS, EKS
- Good understanding of Linux-based web hosting and environments
- Proven experience troubleshooting complex Kubernetes workloads and distributed systems
- Passion for delighting customers and strong curiosity about new technology
Bonus Points If You Have
- Prior experience in DevOps, Software Engineering, or Technical Support role
- Certifications in AWS, GCP, Azure, or Kubernetes (CKA, CKAD, CKS)
- Familiarity with New Relic infrastructure products
- Experience analyzing system/application logs and networking troubleshooting tools
Key Skills
Locations
- Dublin, Ireland, United States
Salary
Estimated Salary Rangemedium confidence
55,000 - 85,000 EUR / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Kubernetes troubleshootingintermediate
- Docker and container managementintermediate
- Linux environments and web hostingintermediate
- Cloud platforms (AWS, Azure, GCP)intermediate
- Web servers (Windows/Linux)intermediate
- Network and systems troubleshootingintermediate
- Distributed systemsintermediate
- Customer support via email/phone/socialintermediate
- Problem-solving collaborationintermediate
- Technical curiosity and learningintermediate
Required Qualifications
- Proven experience delivering superior end-user software support (experience)
- Experience with web technologies and cloud infrastructures including AWS, Azure, Google (experience)
- Deep working knowledge of container management software such as Docker, Kubernetes, GKE, AKS, EKS (experience)
- Good understanding of Linux-based web hosting and environments (experience)
- Proven experience troubleshooting complex Kubernetes workloads and distributed systems (experience)
- Passion for delighting customers and strong curiosity about new technology (experience)
Preferred Qualifications
- Prior experience in DevOps, Software Engineering, or Technical Support role (experience)
- Certifications in AWS, GCP, Azure, or Kubernetes (CKA, CKAD, CKS) (experience)
- Familiarity with New Relic infrastructure products (experience)
- Experience analyzing system/application logs and networking troubleshooting tools (experience)
Responsibilities
- Collaborate with other Support Engineers to creatively solve customer problems and hone technical skills
- Identify recurring or systemic problems and suggest solutions
- Provide superior end-user software support via email, phone, and social media
- Assist customers with installation, configuration, and data exploration for infrastructure products
- Focus on supporting Kubernetes and other containerized environments
- Troubleshoot complex technical issues in DevOps and infrastructure
- Deliver outstanding assistance through continuous learning and customer empathy
Tags & Categories