Description

The Customer Success team is searching for an analyst with a consultant mindset. 

The Analytical Insights Associate’s main focus is to create high level of client satisfaction by delivering accurate and insightful responses that contribute to client outcomes. 
You will cooperate with the leading FMCG manufacturers and support their business from operational to strategic levels. 
The Analytical Insights Associate  is responsible for executing specific client support-related activities including consultancy, analytic insights, client-focused data support, resolution and triage plus contract & order-to-invoice execution. 

RESPONSIBILITIES:

• Work with day to day contacts at the client, contributing to the achievement of client satisfaction targets  
• Providing in-depth consulting services and delivering insights and analytics as well as thought leadership 
• Providing performance overview analysis and business issue analysis 
• Continue to broaden knowledge of client business issues and needs, NielsenIQ services and broader industry 
• Delivering final reports and presentations (category overview as well as issue-based) building a story and final recommendations  
• Own  reporting, including report maintenance, business issue analysis and solution integration  
• Build effective relationship with client representatives 
• Working closely with the Account Development, Client Operations and Customer Support to transform customer experience 
• Build and maintain relationships with other client support teams to ensure quality and timely service levels are exceeded 
• Work closely with Data Science and other business units to ensure all work is connected to client business issues and is delivered according to established timelines and in a way that contributes to driving client outcomes  
• Owning end-to-end process of in-scope solutions 

QUALIFICATIONS:

• 1-3 years of experience 
• Strong Business English and Hungarian knowledge (must have)
• Good communication skills 
• Strong analytical mindset and excellent numerical skills 
• Strong problem-solving skills  
• Ability to work independently and manage complex issues/client related projects 
• Ability to influence internal stakeholders until resolution 
• Proactivity and passion 
• Interest in the FMCG industry 
• Proficiency in Microsoft Excel and PowerPoint 
• Experienced in NielsenIQ data usage/understanding (nice to have) 
• Comfortable working in a digital-enabled environment

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Qualifications

Additional Info

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ’s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ’s AI Safety Policies and Guiding Principles: https://www.nielseniq.com/global/en/ai-safety-policies.

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

For more information, visit NIQ.com

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Our commitment to Diversity, Equity, and Inclusion

At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence.  All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion