Description

Act as point of contact from Operations to internal Client Ops and Customer Success Leaders commercial leaders (including the Country MD / external clients where applicable) to lead and drive the operational delivery of our client offering. Leads a team of country functional managers. 

Client Solutioning 

• Advocate" of Operations, to provide solutions that meet the client's needs and which are at the same time cost-effective and technically sustainable.
• Responsible for making decisions on behalf of operations for the country. 
• Has breadth of Operations E2E knowledge regarding the production processes and client knowledge to be able to handle discussions with client Ops in regard to possibilities and limitations of Nielsen solutions 
• Accountable for the agreed service level (quality, allocation of data) to be satisfied / surpassed, and the commitment to the client to be satisfied/ exceeded. 
• Drives Operation Processes with Quality and On time Delivery as per Global KPIs 
• Drives Standardization and Harmonization of processes across the region as per Global SOPs  
• Delivers on Global Productivity targets including RUN and other Global initiatives 

Team Management 

• Plans and controls resource allocation to optimize the “operations service” to clients 
• Manages initiatives to deliver efficiency and productivity to the company 
• Expected to coach and develop the team, monitor individual performances and identify talents or low performers 
• Acts as an escalation point for the country team and constantly reviews and assesses team's KPIs periodically 
• Meets clients to conduct client health check on operations 

Qualifications

• Preferrable MBA Graduate with minimum 12-15 years' experience.
• Effective leadership and technically sound. 
• Experienced manage large team size in Operations - preferably team of 100 and above. 
• Excellent People management skills and communication skills.
• Market research experience/industry (highly preferred) - Ops / Customer Success / Commercial Leaders

Additional Info

NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ’s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ’s AI Safety Policies and Guiding Principles: https://www.nielseniq.com/global/en/ai-safety-policies.

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

For more information, visit NIQ.com

Want to keep up with our latest updates?

Follow us on: LinkedIn | Instagram | Twitter | Facebook

Our commitment to Diversity, Equity, and Inclusion

At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence.  All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion