Description

The Head of Technicians leads the technical field operations for South Africa’s official TV audience measurement currency. This role oversees installation, maintenance, and troubleshooting of metering equipment in panel households, ensuring compliance with NIQ-GfK standards, POPIA regulations, and operational SLAs. The position ensures technical excellence, vendor coordination, and high-quality data capture to support accurate audience measurement. 

Key Responsibilities 

1) Technical Leadership: Manage and mentor internal or external technician teams responsible for installing and maintaining metering devices. 
 
2) Installation & Maintenance: Oversee scheduling and execution of installations; ensure timely maintenance and repairs. 
 
3) Quality Assurance: Implement QC checks on equipment functionality and data capture; resolve technical issues promptly. 
 
4) Vendor Coordination: Liaise with equipment suppliers and installation service providers; monitor SLA compliance and performance. 
 
5) Compliance & Documentation: Ensure adherence to POPIA and NIQ- GfK guidelines; maintain accurate technical documentation for audits. 
 
6) Process Improvement: Identify opportunities for technical process optimization and automation. 

Qualifications & Experience 

8+ years in technical field operations, preferably in audience measurement or telecom; 3+ years in leadership. Strong knowledge of metering technologies, installation protocols, and troubleshooting. Familiarity with South African TV ecosystem and POPIA compliance. Experience in managing vendor relationships and SLAs. 

Key Competencies 

Technical expertise; leadership; problem-solving; attention to detail; vendor management. 

Success Metrics 

On-time installation and maintenance completion; equipment uptime; SLA adherence; QC pass rates; compliance with internal NIQ-GfK and POPIA standards. 

Qualifications

Additional Info

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

For more information, visit NIQ.com

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Our commitment to Diversity, Equity, and Inclusion

At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence.  All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion