Description

Responsibilities

Our Homescan Helpdesk Assistant is mainly to support our Hong Kong Consumer Panel from helpdesk, communication to data quality in the aim of ensuring our Global KPI’s are met and achieving a well-balanced and compliant panel.

Panel recruitments – Supporting and maintaining both main and panel expansion including online recruitment, referral programme, welcome calls, quality control calls, coaching and education. Also, ensuring sufficient panel members are recruited to meet our sample target.

Regular Compliance Control Checks – Conducting weekly quality control phone calls to ensure our panel to stay active, compliance and other related tasks.

Helpdesk – Providing assistance/information for incoming and follow-up helpdesk queries including incoming phone calls, voice mails and emails from panel members, requesting supplies and resolving any technical queries. Helpdesk to log tickets in panel management system and raise tickets for any technical support etc.

Panel Demographic Updates – Notifying competition winners, yearly members’ profile update, dispatch follow up and any other ad hoc survey calls

Reporting of Feedback – Able to pick up trends, filter feedback through positive/negative reporting from panel members

Qualifications

Qualifications and Experience

• A Diploma or Bachelor Degree and above
• MS Office applications experience
• 1 year working experience in Customer Service
• Excellent verbal and written communication skills in both English and Chinese
• Commitment to troubleshooting problems and finding feasible solutions
• Time-management and ability to meet helpdesk weekly deadlines
• Ability to follow through on tasks and keep track of pending helpdesk tasks
• Ability to work autonomously and as part of a team, within a global company

Others:

• Self motivation, hard working, and independent
• Good time management
• Commitment to troubleshooting problems and finding feasible solutions
• Positive working attitude
• Patience

Additional Info

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

For more information, visit NIQ.com

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Our commitment to Diversity, Equity, and Inclusion

At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence.  All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion