Description

As a Junior Client Operations Partner, you will be at the forefront of client interactions, serving as a key point of contact to provide tailored solutions that address client-specific needs. This role is focused on building and maintaining strong client relationships by working closely with internal teams at NIQ to align strategies and deliver seamless solutions.

CHALLENGES THAT AWAIT YOU:

• You will be the link between the client and the operations teams on/offshore regarding the database production process, by translating client expectations into the necessary work orders and coordinating the production teams, to ensure the quality of the data delivered to the client and satisfy/surpass the client expectations.
• You will be in regular contact with your clients (face to face, phone, email) and with the commercial team to maximize client satisfaction.
• You will drive and coordinate discussions in regard to specifications limitations and technical possibilities on clients’ requests.
• You will ensure business growth support, by leading an effective discussion with clients and internal stakeholders, introducing clients to innovations and improvements for their databases that result in clients’ solutions driving revenue.
• You will suggest pro-active solutions to the client for simpler, more enduring and for NIQ more cost-efficient care of the client databases/reports.
•  You will coordinate and ensure support on questions of clients regarding data quality and stay in a position to provide information regarding the status of the implementation.

Must-Have Skills:

• Strong client focus and service-oriented mindset
• Excellent problem-solving skills with a solution-oriented and creative approach
• Willingness to learn, grow, and adapt to change
• Good to very good written and verbal communication skills
• Comfortable speaking with clients via video calls
• Ability to work from the Warsaw office at least twice per week
• Effective time management and strong self-organisation skills
• Proficiency in German
• Proficiency in English
• Basic proficiency in MS Office (Teams, Outlook, PowerPoint, Excel – including basic formulas like SUM)
• High attention to detail and commitment to delivering high-quality work

WHAT WE OFFER:

•  Work in a mixed system: part of the week you work from home , a part from the office (2 days from the office), (Modern office in a great location, next to Dworzec Gdański metro station).
• Working in an international organization, numerous programs offering development or relocation to other departments or countries. Your development is important to us!
• Benefits package: Multisport card, private medical coverage (Medicover), life insurance, Benefit platform allowing to purchase cinema and theatre tickets.
• Additional days off and recognition of special moments in your life.
• Stable working environment with an employment contract.

Qualifications

Additional Info

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ’s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ’s AI Safety Policies and Guiding Principles: https://www.nielseniq.com/global/en/ai-safety-policies.

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

For more information, visit NIQ.com

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Our commitment to Diversity, Equity, and Inclusion

At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence.  All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion