Description

Role Summary

As an MI Regional Quality SME, you support the regional quality agenda by executing incident analysis, participating in RCAs, preparing and tracking action plans, and maintaining data quality in QEM/RCA-Tracker. You coordinate with Data Ops teams and Client Ops, prepare inputs for Global Quality Circles and contribute to monthly KPI reporting.

Key Responsibilities

• Support QE analysis: identify incidents, prepare trend views and drill-downs for countries/product groups/clients.
• Participate in RCA sessions with functional SMEs; document 5-Why flows, evidence, corrective and preventive actions; raise blockers to the Lead.
• Maintain QEM entries and RCA-Tracker (Problem Statement, Root Cause, action plans (APs), Owner, Due Date, Status); ensure monthly/weekly cadence adherence.
• Quality Circle preparation: assemble case packs, consolidate country inputs, update slides, capture decisions and follow-ups.
• Stakeholder support: liaise with Data Ops delivery leads/SMEs and Client Ops for fact checks and communication input.
• Reporting: contribute to monthly KPI updates (QE/OTD/RPD) and ad-hoc deep dives; maintain documentation and SOP links.
• Continuous improvement: flag recurring gaps in process/tools/training; share best practices across markets.

Qualifications

Work Experience

2+ years in MI operations (or in an MI value-chain area such as Panel Data, Coding, MDQC); good technical process understanding. Cross-business area experience in a previous quality role in RMS or CPS will be considered as well.

Education

Bachelor’s degree or equivalent professional experience.

Competencies & Skills

• Strong analytical skills & attention to detail; able to structure complex issues into clear words.
• Excellent communication skills including English language (verbal and written)
• Problem Solving and Decision-Making skills
• Proactive attitude in recommending suitable solutions
• Taking ownership of executed tasks, driving progress and working out solutions
• Ability to work effectively in a team to achieve goals together
• Ownership & reliability; meets cadence requirements (prep/review/report-out).
• Team-oriented; collaborates with Data Ops, Client Ops and SMEs.

Tools

Microsoft 365, Power BI, Jira, SNOW/QEM; SQL/Python/R nice-to-have

Qualifications

Additional Info

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

For more information, visit NIQ.com

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Our commitment to Diversity, Equity, and Inclusion

At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence.  All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion