Description

Customer Success TEAMS 

 NIQ SA&I’s Customer Success Team is focused on delivering world-class insights and reports to the clients and striving for highest levels of Customer Satisfaction and advocacy. 

Customer Success is  NIQ’s key department which is instrumental for the company’s success. 

Role purpose: 

So where do you fit here?

As a Research Executive, you will support the delivery of research and analytics across NIQ SA&I solutions. You will work closely with internal teams and client stakeholders, helping ensure smooth project execution and high‑quality outputs.

This role is ideal for someone who is eager to learn, detail‑oriented, and passionate about turning data into meaningful insights.

If telling stories through data excites you, we’d love to hear from you.

In your role, you would:  

• Support the delivery of analytics and insights across NIQ SA&I products such as Brand Health, Usage & Attitude, Shopper, and other ad‑hoc studies.
• Assist in project setup, coordination, and execution, ensuring timelines and quality standards are met.
• Work with senior team members to understand client priorities and contribute to solutions that support their goals.
• Help prepare reports, presentations, and insights, ensuring clarity, accuracy, and relevance.
• Collaborate with cross‑functional teams to ensure smooth project flow and timely delivery.
   

Throughout your tenure, you will develop the following competencies: 

• Relationship building: Supporting positive interactions with clients and internal teams.
• Active listening: Understanding client needs and internal guidance clearly.
• Information seeking: Asking the right questions to ensure accuracy and completeness.
• Composure and resilience: Managing multiple tasks while staying focused and optimistic.
• Business acumen: Building understanding of NIQ’s business model, products, and client needs.

About you 

You are a motivated, detail‑oriented individual who enjoys working with data and supporting client‑focused outcomes. You are curious, collaborative, and eager to grow your skills in research and analytics. You understand the importance of teamwork, communication, and delivering high‑quality work.

Qualifications

• Graduate or Postgraduate degree, with 1–2 years of experience in research, analytics, or related project coordination (internships included).
• Basic awareness of the data analytics industry and solutions such as Brand Health, Segmentation, Usage & Attitude, Customer Experience, or Shopper studies.
• Strong time‑management skills and the ability to prioritize tasks effectively.
• Numerical confidence and comfort working with data.
• Problem‑solving mindset and willingness to learn.
• Attention to detail and commitment to accuracy.
• Good communication skills — verbal and written.
• Ability to build relationships with internal teams.
• Experience with Excel and PowerPoint or willingness to learn quickly. 

Additional Info

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ’s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ’s AI Safety Policies and Guiding Principles: https://www.nielseniq.com/global/en/ai-safety-policies.

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

For more information, visit NIQ.com

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Our commitment to Diversity, Equity, and Inclusion

At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence.  All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion