Description

The Senior Coordinator – Panel Management supports the Head of Panel Management in executing day-to-day operations for South Africa’s official TV audience measurement panel. This role focuses on panel recruitment, installation, maintenance, retention, and quality control, ensuring compliance with internal standards, POPIA regulations, and operational SLAs. The position is critical for maintaining panel health and representativeness, which underpins the reliability of the TV audience currency.

Key Responsibilities

1) Panel Recruitment & Installation: Coordinate panel recruitment campaigns and ensure demographic targets are met; schedule and oversee installation of metering equipment; ensure POPIA compliance.

2) Panel Maintenance & Retention: Monitor panel health KPIs; execute retention programs and incentive schemes; maintain accurate records of household status.

3) Quality Control & Compliance: Conduct QC checks on installed meters and household compliance; support audits and ensure adherence to internal GfK guidelines; document operational activities.

4) Vendor & Fieldwork Coordination: Liaise with fieldwork agencies and installation teams to ensure SLA compliance; track performance and escalate issues.

5) Reporting & Documentation: Prepare panel health reports and operational dashboards; maintain accurate documentation for governance and audit purposes.

Qualifications & Experience

3–5 years in panel operations, field coordination, or audience measurement. Knowledge of South African demographics, client governance, and TV ecosystem. Familiarity with metering technologies and panel methodologies. Strong organizational and communication skills; ability to manage multiple tasks.

Key Competencies

Attention to detail; operational discipline; problem-solving; collaboration.

Success Metrics

Recruitment and installation targets achieved; panel churn rate reduction; QC pass rates and compliance with internal standards; SLA adherence for vendor performance.

What We Offer

Opportunity to contribute to South Africa’s official TV audience measurement panel; exposure to industry-leading measurement technologies and practices.

Qualifications

Additional Info

NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ’s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ’s AI Safety Policies and Guiding Principles: https://www.nielseniq.com/global/en/ai-safety-policies.

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

For more information, visit NIQ.com

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Our commitment to Diversity, Equity, and Inclusion

At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence.  All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion