Description

The Nielsen Customer Success team is a modern service team that is transforming the way we serve our clients with new and updated tools, enabling our teams to accomplish their tasks quickly and easily. We are the team that partners with clients to fuse data, science, and the talents of our people to provide measurement and improvement for the clients and markets we serve. We serve as the key link between Nielsen and clients, and our service and delivery are the reasons clients will continue to invest in our products and services. 

Responsibilities: 

Maintain a client service orientation by managing day-to-day administration of client service and coordinating the analysis and reporting of assigned research projects. 

This includes: 

• Building effective relationships with client representatives. 

• Owning reporting, including report maintenance, business issue analysis, and solution integration. 

• Understanding the client's brief and deciding on the research objective. 

• Finalizing the proposal and determining appropriate costs for the study. 

• Preparing questionnaires and ensuring information area coverage as per the proposal. 

• Getting scripting and fieldwork preparation done and launching the study on the field. 

• Keeping complete track of the fieldwork in progress from quota to sample completion to reading initial data. 

• Designing the analysis plan; analyzing and interpreting the data to create presentable reports based on the findings. 

• Troubleshoot and resolve client inquiries related to databases, software, coding, and other key aspects that impact client deliverables. 

• Continue to broaden knowledge of client business issues and needs, Nielsen services, and the broader industry. 

• Liaise with other teams as necessary (e.g., operations, off-shore partners, technology, and data science) to solve client business questions and inquiries. 

• Monitor the progress of inquiries against agreed service levels and escalate any issues to the appropriate team 

• Build and maintain relationships with other client support teams to ensure quality and timely service levels are exceeded. 

Qualifications:

• 2-4 years Client Service or industry experience 

• Sound understanding of Market Research concepts. 

• Strong client focus and proactiveness. 

• Working knowledge of statistics and multivariate analysis like regression, correlation, etc. 

• Good interpersonal skills, with the ability to develop relationships internally and at the client organization. 

• Strong problem-solving skills, with gradually declining supervision. 

• Strong time management skills and prioritization ability, with gradually declining supervision. 

• Ability to respond to inquiries of moderate complexity with almost zero supervision. 

• Ability to respond to inquiries of higher complexity with limited supervision. 

• Strong storytelling skills, able to take clients through the solution offered and gain their buy-in and satisfaction. 

• Ability to coach and support junior executives. 

• Strong levels of client satisfaction achieved, acknowledgment from the client for a strong mindset to help them, as well as the results per se. 

Qualifications

Additional Info

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

For more information, visit NIQ.com

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Our commitment to Diversity, Equity, and Inclusion

At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence.  All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion