Description

Role Summary

The Workflow & Training Coordinator plays a central role in ensuring efficient operations and responsiveness within NielsenIQ's Visualization team. This individual manages incoming design and communication requests from global stakeholders—many of which require urgent attention—and ensures tasks are assigned to the appropriate team members with speed and accuracy. In addition, the role oversees onboarding and continuous training of team members, maintaining high standards and alignment with workflow best practices.

Key Responsibilities

Workflow Management

• Receive, evaluate, and triage global requests for visualization support
• Prioritize tasks based on urgency, complexity, and resource availability
• Assign requests to the appropriate team members and monitor progress
• Serve as the main point of contact for requestors, ensuring clarity in communication and timelines
• Track and report on workflow metrics such as turnaround time, request volume, and completion rates

Training & Onboarding

• Design and deliver onboarding programs for new Visualization Specialists
• Develop ongoing training materials and sessions on tools, processes, and brand guidelines
• Identify skill gaps and coordinate development opportunities across the team
• Maintain documentation of standard operating procedures (SOPs) and best practices

Operational Support

• Partner with the Associate Lead and Communications leadership to enhance team efficiency
• Streamline intake and delivery processes with templates, automation, and feedback loops
• Proactively surface bottlenecks, risks, or quality concerns for resolution

Qualifications

Competencies

• Solid knowledge of MS Office (Outlook, Excel, Word, PPT)
• Strong verbal and written communication skills
• Excellent time management skills, ability to multi-task
• Strong organizational and planning skills

Education and Experience

• Bachelor’s degree in Business Administration, Communications, Design Management, or related field
• 3+ years of experience in operations coordination, traffic management, or production

Additional Info

Our commitment to Diversity, Equity, and Inclusion

NIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us.

We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide.

Learn more about how we are driving diversity and inclusion in everything we do by visiting the NIQ News Center: https://nielseniq.com/global/en/news-center/diversity-inclusion

market in which we do business worldwide. Learn more about how we are driving diversity and inclusion in everything we do by visiting the NielsenIQ News Center: https://nielseniq.com/global/en/news-center/diversity-inclusion

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ’s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ’s AI Safety Policies and Guiding Principles: https://www.nielseniq.com/global/en/ai-safety-policies.

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

For more information, visit NIQ.com

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Our commitment to Diversity, Equity, and Inclusion

At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence.  All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion