Categories: Automotive, Sales Management, Operations

At Nissan, we’re not just building cars, we’re revolutionizing mobility. We believe that every individual possesses a unique set of skills and passions that can be harnessed to drive innovation and shape the future of the automotive industry. Our global impact is fueled by dedicated minds, crafting and delivering innovation since 1933. For over 90 years, our core belief in doing what others don’t has driven innovation and excitement for our customers, shaping Nissan into the business it is today. We are not just a company - we're a movement, pushing boundaries and embracing the spirit of “Defy Ordinary”.

We are now looking for an Agent Excellence Area Manager to join Nissan Benelux & Scandinavia (eNEST).

How you can contribute and have an impact?

• Coordinate the performance of a group of agents/workshops.
• Drive vehicle sales achievement in the area (COT); do analysis on dispersion and follow up conversion and support agent if lack of performance.
• Oversee agent pipeline check; have control of sold vehicles and monitor that delivery happens in due scope and follow up booking in SMIT tool. Also inform distribution/performance manager if you notice lack of model/powertrains to handle BO or increase sales.
• Lead the Swedish aftersales performance, main KPI’s are Parts sales, Acc. Sales, retention. Follow up on targets and dispersion.
• Ensure that Customer Quality (CQ), UC, training and Loyalty programs are controlled and managed by agents. Measure, control and report on customer quality performance of all the sales outlets and separate workshops.
• Follow up and coach staff members at agents/workshops in our processes (sales process, delivery process and customer quality processes, aftersales processes) to secure performance.
• Reporting and forecasting to Performance Manager and update the organization on zone performance in relevant forums.
• Support following up the commercial policy on Sales and aftersales, (campaigns, demo and display & courtesy cars program, CQ processes, communication)
• Ensure dispersion / benchmark are communicated within team and network and actions are in place at low performers
• Follow up and coach agents for local Marketing, Loyalty and Communication activities, in cooperation with the Retail Marketing Coordinator
• Follow up that agent staff are educated in accordance with our Training calendar (e-learnings and classroom training)
• Follow up and control that dealerships are living up to our showroom standards
• Participate to induction programs for new dealers
• Participate in weekly RBU Team meetings, Agent group review meetings (quarterly), various regional internal and agent review meetings
• Communicate performance on COT weekly with all agents within region.
   

What we look for:

• Minimum 3 years’ professional experience preferably within the automotive industry
• Higher education at Bachelors’ level administration, business or equivalent experience
• Experience within sales/after sales, leading to demonstrably strong skills and ability to discuss on various levels within a dealership
• Experience with an international, matrix organization is advantageous
• Fluency Swedish and English is a must
• Excellent relationship management skills
• Proficient use of Microsoft Office
   

Nissan believes the power comes from the inside, the diversity and well-being of its employees is key to success. People are our most valuable assets, and diversity and inclusion are the key to maximizing the power of each individual member of our team. Nissan is committed to be a truly diverse, equitable, and inclusive company that empowers everyone to bring their best, most authentic selves to work. Respecting each person, their opinions and value is when we can drive innovations that make a difference.

Our future vision and ambition is "Together We Empower Mobility and Beyond" for a cleaner, safer and more inclusive world.