Categories: Automotive, Customer Experience, Data Analysis

Job Summary

Under direct supervision, coordinates tracking and analysis of action plans to improve the customer experience within an assigned region.  Supports communication and administration of national programs that incent and reward top performing dealerships’ sales associates and owners on improving and maintaining the highest levels of customer sales and customer service quality.

Job Responsibilities

Combines customer quality data from multiple sources; understanding their meaning, relationships and impact. Analyzes and interprets data; Compiles ideas on best practices and shares with regional leadership team. Analyzes customer satisfaction survey results to evaluate feedback and customer interaction information within assigned region.  Evaluates customer satisfaction information and other touch point sources such as Consumer Affairs and Market Intelligence studies.  Assists with tracking progress of action plans. Serves as a point of contact for dealerships on reward program rules, effective dates, payments, etc. May perform other related duties as assigned.

Job Knowledge and Skills:

• Working knowledge of word processor, spreadsheet, other PC applications, or mainframe applications to produce non-standard, creative products. Additional knowledge of sales related systems.

• Ability to function effectively and remain productive in an office environment.

• Dedication to meeting the expectations and requirements of internal and external customers.

• Result driven even in the face of resistance or setbacks.

• Ability to present ideas and analysis in an effective manner.

• Ability to understand the complexities of situations and solicit assistance from others as needed.

• Excellent communication skills with high attention to detail and analytical mindset. Adaptable and results focused with the ability to work in fast-paced, high-intensity environment.

• Passion for the automotive industry with a desire to pursue a Field Sales (DOM/FOM) career path at Nissan. ****Must be open to future relocation.

Years of Experience:

• 1-3 years (Analyst) progressive Marketing and Sales experience.

• Previous experience at the specialist level in Consumer Affairs, Sales

• Operations, Distribution, Market Representation or Marketing is preferred.

• Previous sales or dealership contact experience is a plus.

Education:

Bachelor’s Degree in Business or related field required. 

Travel Required:

Less than 25% day and overnight domestic travel.      

Nissan is committed to a drug-free workplace. All employment is contingent upon the successful completion of drug and background screenings in accordance with Nissan policies and in compliance with federal, state, and local laws, including the California Fair Chance Act and the Los Angeles County Fair Chance Ordinance. Nissan will consider qualified candidates with arrest or conviction records for employment in a manner consistent with these laws.

It is Nissan’s policy to provide Equal Employment Opportunity (EEO) to all persons regardless of race, gender, military status, disability, or any other status protected by law. Candidates for this position must be legally authorized to work in the United States and will be required to provide proof of employment eligibility at the time of hire; Nissan uses E-Verify to validate employment eligibility.

NISSAN FOR EVERYONE

People are our most valuable assets, and diversity and inclusion are the key to maximizing the power of each individual member of our team.  When everyone belongs, the power of NISSAN is undeniable.  Our Corporate Diversity Initiative aims to improve business results by ensuring that our workplace and core businesses meet the unique needs of our employees and customer base.

Nissan is committed to creating a culture where everyone belongs and employees, customers, and partners feel respected, valued, and heard.  We have over 10 Business Synergy Teams (BSTs) across the U.S. and Canada that connect employees – with shared characteristics or interests – build allies, and foster a company culture where all employees feel supported and included.

Nissan also values inclusion in all areas of our business as we strive to mirror the diversity of our customer base and the communities where we do business. We are committed to procuring innovative goods and services, retailing our products and communicating from a diverse perspective which will help us continue to offer our customers competitively designed, market-driven products.

Join us as we carry our commitment to diversity and inclusion into the future.

Irvine California United States of America

Salary Range:

$70,603.00 - $108,739.00

Salary Range Estimate: Annual Salary: (Minimum to Maximum of  Salary Range noted here). This compensation range represents the minimum and maximum base salary rates at Nissan for jobs assigned to this particular grade level. Please note that it is uncommon for an employee to be placed at either end of the range.  Rather, an employee’s actual base salary generally may fall somewhere in between and reflect the employee’s unique skills, work experience, education, work location, and market norms.  Additionally, pay may be based on comparisons to the base salary rates of other employees with similar backgrounds working in comparable roles.