During this program the service member will be on-site at his or her host company performing an individual internship in an entry to mid-level career type role. The service member will be on the job training supporting a work schedule equivalent to 40hrs per week. Outlined below are the Goals, Objectives, and Outcomes for the program. Goals - Provide transitioning service members fellowship-style job skills training during the last portion(s) of their military commitment. This program is specifically designed to offer internships that result in the potential to transition to a full-time opportunity as the conclusion of the training. Objectives - Service Members who complete the Intern program will be highly trained, capable, future employees that align to the specific needs of the organization and are prepared to meet the NG mission “Defining Possible” on Day 1. This program provides a comprehensive internship experience including professional development, networking with leadership, and training specifically focused on NG leadership principles, company history, customer/stakeholder engagement, product and service overview, and core job responsibilities. Outcome - Offer transitioning service member a rewarding opportunity to join the Northrop Grumman team. Provides technical support for computers and associated networks. Installs, troubleshoots, services, and repairs of personal computers, related PC software, telephones, cables, and connectors. Connects personal computers and terminals to existing data networks. Performs basic PC setups. Instructs and assists users in the use of personal computers and networks. Investigates information, network, and communications needs of users, and makes recommendations regarding software and hardware purchases. Maintains trouble logs. Completes paperwork and other tasks needed to satisfy Security requirements. Successfully follows all Security regulations, guidelines, and processes regarding the installation, maintenance, and retirement of PCs and PC-related hardware and software. Works with Security to remediate classified or unclassified data spillage incidents. Coordinates with users, service desk, server administrators, network engineers, and customer and IT management. Reviews the trouble ticket queue to identify issues that need to be addressed. Works through the ticket queue without intervening management direction (self-motivated). Resolves tickets within established SLAs. Raises issues that require management attention or involvement. Establishes and maintains high levels of customer satisfaction according to defined objectives while adhering to established policies. Works with system administrators and other staff to resolve support issues, escalating where appropriate. Participates in new installations, testing and special projects as needed. May spend portions of the day away from the desk when supporting users and moving equipment. Exhibits good communication skills, an energetic approach, and patience with customers. Use your technical understanding of Information Technology Infrastructure Library (ITIL) and Information Technology Service Management (ITSM) Operations, including Service Desk, Desktop, Network, Telecommunications, Data Center, Application Support, Service Level Management, and other areas of IT Operations. Resolves technical problems and answers queries by telephone in support of internal and/or outside customer computer hardware, software, network, and telecommunications systems. Diagnoses, identifies, isolates and analyzes problems utilizing historical database records. Route calls to product line specialists. Maintains and updates records and tracking databases. Alerts management to recurring problems and patterns of problems. Has served at least 180 days on active duty Is within 12 months of separation or retirement Will receive an honorable discharge Has taken any service TAPS/TGPS Has attended or participated in an ethics brief within the last 12 months Received Unit Commander (first O-4/Field Grade commander in chain of command) written authorization and approval to participate in DoD SkillBridge Program prior to start of internship. Must have a Bachelor's of Science degree and at least some related military / professional experience. Must have a Bachelor's of Science degree and at least 2 years of related military / professional experience OR a Master's degree and at least some related military / professional experience. Must have an active DoD Secret clearance with the ability to obtain and maintain a Top Secret clearance as condition of continued employment Must have the ability to obtain and retain Special Program access clearance within 365 days from submission Must have a DOD 8570 IAT Level II (ex:

Security + CE) certification. Must have the ability to lift equipment up to 50 lbs. Must have Experience in Microsoft Windows Desktop Operating Systems, Microsoft Office Product Suites, and remote deployment methods. Bachelor of Science or other technical based degree. Current DoD Top Secret clearance. CompTIA A+, Network+, Security+ Certifications. Microsoft Certifications (MCP, MCSE or MCSA). Proficiency in remote administration and troubleshooting of desktop PCs, Visio, PowerShell. Experience with zero and/or thin client devices. Experience in Active Directory configuring user and computer accounts. Cross-platform experience (i.e., two or more:

Windows, Linux, Solaris, OSX, UNIX, etc.). Experience supporting VMware VDI (Virtual Desktop Infrastructure). Knowledge of Windows operating systems, Active Directory administration, and LAN/WAN networking. Ability to work in a fast-paced environment where multiple projects are being developed and deployed simultaneously.