In this role you will:

Aid fellow team members and end users in troubleshooting and problem resolution in support of real-time operations. Communicate effectively verbally and in writing to include, but not limited to, creation of process documentation and Standard Operating Procedures (SOPs). Install, configure, troubleshoot, and maintain Windows and Linux VMs via OpenStack. Provide accurate logs so that the development and sustainment teams can make improvements in product stability and functionality. Implement system enhancements that will improve the performance and reliability of the system including installing, upgrading/patching, monitoring, problem resolution, and configuration management. Maintain smooth operation of multi-user computer systems, including coordination with team members, system engineers, operators, project managers, end users, and customers. Install, configure, and perform maintenance of virtual environments to include virtualized servers and VDI Desktops utilizing PCoIP. Create and maintain user and computer accounts and modify file permissions and security access lists via Active Directory and Linux. Oversee daily maintenance and provide Tier 1 troubleshooting and support via Kubernetes, OpenStack, Windows, Linux, and other enterprise tools to ensure system stability, performance, and rapid issue resolution. Support integration of DevOps software such as Jira, Confluence, Github, Bitbucket, Ansible, and Terraform. Be able to do shift work and work weekends and nights with no issues (team works a 2-2-3/Panama schedule with every other weekend off) Collaborate remotely with team members at other sites. Be able to consistently arrive on time for your shift to begin. Systems Administrator Tier 2:

Bachelor's degree with 2 years of experience; OR Master's degree with 1 year of experience [excluding internships, research, projects, etc.] Experience may be considered in lieu of a degree Citizenship with a current or active Top Secret level clearance and the ability to obtain SCI level access at time of application Experience in Linux (RHEL 7/8) Server and Workstation Administration and OpenStack Administration and/or experience in Windows (10 and Server) Server and Workstation Administration Ability to follow a checklist or an established troubleshooting routine for connection or software issues Ability to build and maintain collaborative relationships to work effectively with others in a team setting through shared responsibility, empathy, and respect Current Security+ or IAT Level 2 certification Experience may be considered in lieu of a degree Experience in Linux (RHEL 7/8) Server and Workstation Administration and OpenStack Administration and/or experience in Windows (10 and Server) Server and Workstation Administration Experience with Kubernetes Troubleshooting and Administration Ability to follow a checklist or an established troubleshooting routine for connection or software issues Ability to build and maintain collaborative relationships to work effectively with others in a team setting through shared responsibility, empathy, and respect Red Hat Certified Systems Administrator (RHCSA) certification Experience with DNS, Active Directory, GPOs, and LDAP configuration Experience with DevOps systems and methods Familiar with the concepts of server and desktop virtualization, PCOIP, or experience with low level administration of an environment Life Insurance Employee Assistance Programs & Work/Life Solutions Paid Time Off Health & Wellness Resources Employee Discounts Flexible Schedules (For example the ability to work a 9/80 work schedule, which allows an employee to work a nine-hour day Monday through Thursday and take every other Friday off of work) For more details please visit our total rewards site or chat with one of our recruiters to learn more.