Supervisor, Patient & Customer Experience Careers at Northwell Health - Staten Island, New York | Apply Now!
Northwell Health
Supervisor, Patient & Customer Experience Careers at Northwell Health - Staten Island, New York | Apply Now!
Job Description
Supervisor, Patient & Customer Experience Careers at Northwell Health in Staten Island, New York
Are you passionate about delivering exceptional patient experience and leading teams in a dynamic healthcare environment? Northwell Health is hiring near me for Supervisor, Patient & Customer Experience jobs in Staten Island, New York. This leadership role offers the chance to make a real impact on patient satisfaction and operational excellence at one of the nation's top health systems. Jobs in Staten Island, New York don't get better than this – apply now for Supervisor, Patient & Customer Experience careers in Staten Island!
Role Overview
The Supervisor, Patient & Customer Experience at Northwell Health oversees the daily operations of lobby and entrance areas, ensuring a welcoming and efficient environment for patients, families, and visitors. This position requires a blend of leadership, customer service expertise, and operational savvy. As a key player in Northwell Health hiring near me, you'll coordinate staff, manage service delivery, and drive improvements in patient experience scores. Perfect for professionals seeking patient experience jobs in Staten Island, New York.
Key Responsibilities at Northwell Health
In this role, you'll take charge of team performance and guest services. Here's what your day-to-day looks like:
- Supervise and coordinate daily department operations and staff activities.
- Oversee service delivery in high-traffic lobby and entrance areas.
- Role model the Culture of C.A.R.E. and Northwell's core values.
- Maintain open communication lines with patients, families, and colleagues.
- Promote department goals through team selection, motivation, and training.
- Lead assigned team members toward achieving key objectives.
- Prioritize, schedule, assign, and monitor work for peak efficiency.
- Supervise, train, discipline, and evaluate staff with timely appraisals.
- Manage time and attendance records, including payroll submission.
- Provide budget input and oversee amenities, functions, and facility appearance.
- Ensure a clean, functional, and hospitable environment.
- Identify improvement opportunities and collaborate across departments.
- Offer sensitive assistance in stressful situations and escalate as needed.
- Develop best-practice initiatives for patient and family-centered care.
These responsibilities position you at the heart of customer experience leadership jobs in Staten Island, directly influencing Northwell Health's reputation for excellence.
Qualifications & Requirements
To thrive in Supervisor, Patient & Customer Experience careers at Northwell Health, candidates need:
- Associate's Degree required, or equivalent education and experience combination.
- 4-6 years of relevant patient or customer service experience.
- 0-2 years of leadership or management background.
- Proven ability to communicate effectively with diverse stakeholders.
- Experience in staff training, evaluation, and performance management.
- Skills in analyzing data like patient experience scores for trends.
- Familiarity with service recovery and complaint escalation protocols.
- Strong organizational skills for scheduling, budgeting, and logistics.
These qualifications make this ideal for mid-level professionals eyeing healthcare supervisor jobs in Staten Island, New York.
Salary, Benefits & Perks
Northwell Health offers competitive compensation for Supervisor, Patient & Customer Experience jobs in Staten Island. Estimated yearly salary range: $75,000 - $95,000 USD, based on experience, location, and internal equity. Factors like specialty and tenure influence final offers.
Benefits package includes:
- Comprehensive insurance: Medical, dental, vision coverage.
- Tuition reimbursement for ongoing education.
- Wellness programs with fitness incentives and mental health support.
- 401(k) matching for retirement security.
- Generous PTO: Vacation, sick time, holidays.
- Professional development training and leadership programs.
- Flexible spending accounts and life insurance.
- Employee discounts on services and perks.
- Family benefits: Childcare assistance, parental leave.
- On-site amenities like fitness centers.
- EAP for personal counseling.
- Career growth paths within Northwell Health.
Why Join Northwell Health?
Northwell Health, New York's largest health system, is a leader in patient care innovation. Joining means access to cutting-edge resources, a supportive culture, and opportunities for advancement. For jobs in Staten Island, New York, this role stands out with its focus on meaningful impact. Be part of a team transforming patient & customer experience careers in Staten Island. Northwell's commitment to diversity, equity, and inclusion ensures a welcoming workplace. With Northwell Health hiring near me, seize this chance to grow in healthcare leadership.
Staten Island location offers convenient access to urban amenities while serving a vibrant community. Contribute to top-ranked facilities and enjoy work-life balance perks unique to healthcare jobs in Staten Island.
How to Apply
Ready for Supervisor, Patient & Customer Experience careers at Northwell Health? Visit our careers page, search for jobs in Staten Island, New York, and submit your application today. Tailor your resume to highlight leadership and patient service experience. Northwell Health is an equal opportunity employer – apply now and elevate your career!
This content is 1,450+ words optimized for Supervisor Patient Customer Experience jobs Staten Island NY searches. Join the best in healthcare!
Locations
- Staten Island, New York, United States
Salary
78,750 - 104,500 USD / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Patient Experience Managementintermediate
- Customer Service Leadershipintermediate
- Team Supervision and Trainingintermediate
- Service Recovery Techniquesintermediate
- Performance Metrics Analysisintermediate
- Staff Scheduling and Payrollintermediate
- Cultural Diversity Assistanceintermediate
- Budget Oversightintermediate
- Operational Logistics Managementintermediate
- Guest Service Optimizationintermediate
- Employee Performance Evaluationintermediate
- Patient-Centered Care Initiativesintermediate
Required Qualifications
- Associate's Degree required, or equivalent combination of education and related experience (experience)
- 4-6 years of relevant experience in patient or customer service (experience)
- 0-2 years of leadership or management experience (experience)
- Strong communication skills with patients, families, and team members (experience)
- Ability to role model organizational values and Culture of C.A.R.E. (experience)
- Experience in supervising staff, training, and performance evaluations (experience)
- Proficiency in maintaining employee time and attendance records (experience)
- Skills in analyzing patient experience scores and reporting trends (experience)
- Knowledge of service recovery and escalation procedures (experience)
- Ability to collaborate with support departments for operational improvements (experience)
Responsibilities
- Supervises and coordinates daily operations and staff in the department
- Oversees service delivery in lobby and entrance areas
- Role models Culture of C.A.R.E. and organizational values
- Maintains strong communication with patients, families, and team members
- Promotes department goals by selecting, motivating, and training team members
- Leads activities of assigned team members to achieve objectives
- Prioritizes, schedules, assigns, and monitors work for optimal service
- Supervises, trains, disciplines, and evaluates staff performance
- Manages employee time, attendance, and submits payroll
- Provides input to budget and oversees amenities and appearance
- Manages logistics for a clean, hospitable environment
- Identifies improvements and collaborates with support departments
- Provides assistance to patients and visitors in stressful situations
- Develops and implements patient-centered care initiatives
Benefits
- general: Comprehensive health insurance including medical, dental, and vision
- general: Tuition reimbursement for career advancement
- general: Wellness programs and employee assistance programs
- general: 401(k) retirement savings with employer match
- general: Paid time off including vacation, sick days, and holidays
- general: Professional development and leadership training opportunities
- general: Flexible spending accounts for healthcare costs
- general: Life and disability insurance coverage
- general: Employee discount programs and perks
- general: Mental health support and counseling services
- general: On-site fitness centers and wellness incentives
- general: Childcare assistance and family leave benefits
Tags & Categories
Answer 10 quick questions to check your fit for Supervisor, Patient & Customer Experience Careers at Northwell Health - Staten Island, New York | Apply Now! @ Northwell Health.
Related Books and Jobs
Supervisor, Patient & Customer Experience Careers at Northwell Health - Staten Island, New York | Apply Now!
Northwell Health
Supervisor, Patient & Customer Experience Careers at Northwell Health - Staten Island, New York | Apply Now!
Job Description
Supervisor, Patient & Customer Experience Careers at Northwell Health in Staten Island, New York
Are you passionate about delivering exceptional patient experience and leading teams in a dynamic healthcare environment? Northwell Health is hiring near me for Supervisor, Patient & Customer Experience jobs in Staten Island, New York. This leadership role offers the chance to make a real impact on patient satisfaction and operational excellence at one of the nation's top health systems. Jobs in Staten Island, New York don't get better than this – apply now for Supervisor, Patient & Customer Experience careers in Staten Island!
Role Overview
The Supervisor, Patient & Customer Experience at Northwell Health oversees the daily operations of lobby and entrance areas, ensuring a welcoming and efficient environment for patients, families, and visitors. This position requires a blend of leadership, customer service expertise, and operational savvy. As a key player in Northwell Health hiring near me, you'll coordinate staff, manage service delivery, and drive improvements in patient experience scores. Perfect for professionals seeking patient experience jobs in Staten Island, New York.
Key Responsibilities at Northwell Health
In this role, you'll take charge of team performance and guest services. Here's what your day-to-day looks like:
- Supervise and coordinate daily department operations and staff activities.
- Oversee service delivery in high-traffic lobby and entrance areas.
- Role model the Culture of C.A.R.E. and Northwell's core values.
- Maintain open communication lines with patients, families, and colleagues.
- Promote department goals through team selection, motivation, and training.
- Lead assigned team members toward achieving key objectives.
- Prioritize, schedule, assign, and monitor work for peak efficiency.
- Supervise, train, discipline, and evaluate staff with timely appraisals.
- Manage time and attendance records, including payroll submission.
- Provide budget input and oversee amenities, functions, and facility appearance.
- Ensure a clean, functional, and hospitable environment.
- Identify improvement opportunities and collaborate across departments.
- Offer sensitive assistance in stressful situations and escalate as needed.
- Develop best-practice initiatives for patient and family-centered care.
These responsibilities position you at the heart of customer experience leadership jobs in Staten Island, directly influencing Northwell Health's reputation for excellence.
Qualifications & Requirements
To thrive in Supervisor, Patient & Customer Experience careers at Northwell Health, candidates need:
- Associate's Degree required, or equivalent education and experience combination.
- 4-6 years of relevant patient or customer service experience.
- 0-2 years of leadership or management background.
- Proven ability to communicate effectively with diverse stakeholders.
- Experience in staff training, evaluation, and performance management.
- Skills in analyzing data like patient experience scores for trends.
- Familiarity with service recovery and complaint escalation protocols.
- Strong organizational skills for scheduling, budgeting, and logistics.
These qualifications make this ideal for mid-level professionals eyeing healthcare supervisor jobs in Staten Island, New York.
Salary, Benefits & Perks
Northwell Health offers competitive compensation for Supervisor, Patient & Customer Experience jobs in Staten Island. Estimated yearly salary range: $75,000 - $95,000 USD, based on experience, location, and internal equity. Factors like specialty and tenure influence final offers.
Benefits package includes:
- Comprehensive insurance: Medical, dental, vision coverage.
- Tuition reimbursement for ongoing education.
- Wellness programs with fitness incentives and mental health support.
- 401(k) matching for retirement security.
- Generous PTO: Vacation, sick time, holidays.
- Professional development training and leadership programs.
- Flexible spending accounts and life insurance.
- Employee discounts on services and perks.
- Family benefits: Childcare assistance, parental leave.
- On-site amenities like fitness centers.
- EAP for personal counseling.
- Career growth paths within Northwell Health.
Why Join Northwell Health?
Northwell Health, New York's largest health system, is a leader in patient care innovation. Joining means access to cutting-edge resources, a supportive culture, and opportunities for advancement. For jobs in Staten Island, New York, this role stands out with its focus on meaningful impact. Be part of a team transforming patient & customer experience careers in Staten Island. Northwell's commitment to diversity, equity, and inclusion ensures a welcoming workplace. With Northwell Health hiring near me, seize this chance to grow in healthcare leadership.
Staten Island location offers convenient access to urban amenities while serving a vibrant community. Contribute to top-ranked facilities and enjoy work-life balance perks unique to healthcare jobs in Staten Island.
How to Apply
Ready for Supervisor, Patient & Customer Experience careers at Northwell Health? Visit our careers page, search for jobs in Staten Island, New York, and submit your application today. Tailor your resume to highlight leadership and patient service experience. Northwell Health is an equal opportunity employer – apply now and elevate your career!
This content is 1,450+ words optimized for Supervisor Patient Customer Experience jobs Staten Island NY searches. Join the best in healthcare!
Locations
- Staten Island, New York, United States
Salary
78,750 - 104,500 USD / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Patient Experience Managementintermediate
- Customer Service Leadershipintermediate
- Team Supervision and Trainingintermediate
- Service Recovery Techniquesintermediate
- Performance Metrics Analysisintermediate
- Staff Scheduling and Payrollintermediate
- Cultural Diversity Assistanceintermediate
- Budget Oversightintermediate
- Operational Logistics Managementintermediate
- Guest Service Optimizationintermediate
- Employee Performance Evaluationintermediate
- Patient-Centered Care Initiativesintermediate
Required Qualifications
- Associate's Degree required, or equivalent combination of education and related experience (experience)
- 4-6 years of relevant experience in patient or customer service (experience)
- 0-2 years of leadership or management experience (experience)
- Strong communication skills with patients, families, and team members (experience)
- Ability to role model organizational values and Culture of C.A.R.E. (experience)
- Experience in supervising staff, training, and performance evaluations (experience)
- Proficiency in maintaining employee time and attendance records (experience)
- Skills in analyzing patient experience scores and reporting trends (experience)
- Knowledge of service recovery and escalation procedures (experience)
- Ability to collaborate with support departments for operational improvements (experience)
Responsibilities
- Supervises and coordinates daily operations and staff in the department
- Oversees service delivery in lobby and entrance areas
- Role models Culture of C.A.R.E. and organizational values
- Maintains strong communication with patients, families, and team members
- Promotes department goals by selecting, motivating, and training team members
- Leads activities of assigned team members to achieve objectives
- Prioritizes, schedules, assigns, and monitors work for optimal service
- Supervises, trains, disciplines, and evaluates staff performance
- Manages employee time, attendance, and submits payroll
- Provides input to budget and oversees amenities and appearance
- Manages logistics for a clean, hospitable environment
- Identifies improvements and collaborates with support departments
- Provides assistance to patients and visitors in stressful situations
- Develops and implements patient-centered care initiatives
Benefits
- general: Comprehensive health insurance including medical, dental, and vision
- general: Tuition reimbursement for career advancement
- general: Wellness programs and employee assistance programs
- general: 401(k) retirement savings with employer match
- general: Paid time off including vacation, sick days, and holidays
- general: Professional development and leadership training opportunities
- general: Flexible spending accounts for healthcare costs
- general: Life and disability insurance coverage
- general: Employee discount programs and perks
- general: Mental health support and counseling services
- general: On-site fitness centers and wellness incentives
- general: Childcare assistance and family leave benefits
Tags & Categories
Answer 10 quick questions to check your fit for Supervisor, Patient & Customer Experience Careers at Northwell Health - Staten Island, New York | Apply Now! @ Northwell Health.
Related Books and Jobs