Associate Director, Case Management
Novartis
Associate Director, Case Management
Job Description
Summary
Summary #LI-Hybrid - Are you a forward-thinker who can adapt and grow with the evolving Novartis Patient Support landscape?Join Novartis as an AD, Case Management, working under the Director of Case Management, and be responsible for managing all aspects of Patient Support Center program operations and leading a team of Case Manager Supervisors, while holding high level responsibility for management of the Case Manager work responsibilities, ensuring all activities are compliant with Novartis policies and procedures. The AD, Case Management will serve as the subject matter expert (SME) for the Case Manager role and key responsibilities will include monitoring the team’s activity, achievement of Service Level Agreements (SLAs), Key Performance Indicators (KPIs), productivity/quality, brand specific program’s operational health and serves as the single point of contact for program needs with key stakeholders.
Location/Travel: This position will be office-based in either East Hanover, NJ or Tempe, AZ and will not have the ability to be located remotely. This position will require up to 20% travel as defined by the business (domestic and/or international). Please note that this role would not provide relocation, and only local candidates will be considered.
Hybrid Working Requirements: Ability to work on-site (East Hanover, NJ or Tempe, AZ) 3 days per week.
Locations
- Tempe (Arizona), Arizona, USA
Salary
Estimated Salary Rangemedium confidence
50,000 - 85,000 USD / yearly
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Case management operationsintermediate
- Team leadershipintermediate
- Performance monitoring (SLAs, KPIs)intermediate
- Compliance managementintermediate
- Stakeholder communicationintermediate
- Program operations expertiseintermediate
- Productivity and quality assuranceintermediate
Required Qualifications
- Experience managing Patient Support Center operations (experience)
- Leadership experience with supervisory teams (experience)
- Subject matter expertise in case management (experience)
- Ability to work hybrid on-site 3 days/week (experience)
- Local to East Hanover, NJ or Tempe, AZ (no relocation) (experience)
Responsibilities
- Manage all aspects of Patient Support Center program operations
- Lead a team of Case Manager Supervisors
- Monitor team activity, SLAs, KPIs, productivity, and quality
- Ensure compliance with Novartis policies and procedures
- Serve as SME for Case Manager role and single point of contact for stakeholders
- Maintain operational health of brand-specific programs
- Travel up to 20% as required
Answer 10 quick questions to check your fit for Associate Director, Case Management @ Novartis.
10 Questions
~2 Minutes
Instant Score
Associate Director, Case Management
Novartis
Associate Director, Case Management
Job Description
Summary
Summary #LI-Hybrid - Are you a forward-thinker who can adapt and grow with the evolving Novartis Patient Support landscape?Join Novartis as an AD, Case Management, working under the Director of Case Management, and be responsible for managing all aspects of Patient Support Center program operations and leading a team of Case Manager Supervisors, while holding high level responsibility for management of the Case Manager work responsibilities, ensuring all activities are compliant with Novartis policies and procedures. The AD, Case Management will serve as the subject matter expert (SME) for the Case Manager role and key responsibilities will include monitoring the team’s activity, achievement of Service Level Agreements (SLAs), Key Performance Indicators (KPIs), productivity/quality, brand specific program’s operational health and serves as the single point of contact for program needs with key stakeholders.
Location/Travel: This position will be office-based in either East Hanover, NJ or Tempe, AZ and will not have the ability to be located remotely. This position will require up to 20% travel as defined by the business (domestic and/or international). Please note that this role would not provide relocation, and only local candidates will be considered.
Hybrid Working Requirements: Ability to work on-site (East Hanover, NJ or Tempe, AZ) 3 days per week.
Locations
- Tempe (Arizona), Arizona, USA
Salary
Estimated Salary Rangemedium confidence
50,000 - 85,000 USD / yearly
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Case management operationsintermediate
- Team leadershipintermediate
- Performance monitoring (SLAs, KPIs)intermediate
- Compliance managementintermediate
- Stakeholder communicationintermediate
- Program operations expertiseintermediate
- Productivity and quality assuranceintermediate
Required Qualifications
- Experience managing Patient Support Center operations (experience)
- Leadership experience with supervisory teams (experience)
- Subject matter expertise in case management (experience)
- Ability to work hybrid on-site 3 days/week (experience)
- Local to East Hanover, NJ or Tempe, AZ (no relocation) (experience)
Responsibilities
- Manage all aspects of Patient Support Center program operations
- Lead a team of Case Manager Supervisors
- Monitor team activity, SLAs, KPIs, productivity, and quality
- Ensure compliance with Novartis policies and procedures
- Serve as SME for Case Manager role and single point of contact for stakeholders
- Maintain operational health of brand-specific programs
- Travel up to 20% as required
Answer 10 quick questions to check your fit for Associate Director, Case Management @ Novartis.
10 Questions
~2 Minutes
Instant Score