Data Platform Sr. Specialist DDIT US&I D&A Operations
Novartis
Data Platform Sr. Specialist DDIT US&I D&A Operations
Job Description
Summary
Summary -Drive holistic IT Service Management including all ITIL Processes, Service Operations as well as Operational Quality Management oversight along with continual service improvement and supplier operational governance -Govern the service operations, service transition, quality, compliance, and audit readiness of services delivered often on 24X7 basis as per shifts. -Manage a service operation with standardized services, processes, and tools to provide efficient, high quality services -Meet customer and internal IT service levels and proactively drive continuous service improvement collaboration with the Service excellence team of the Function -Contribute to enabling operational excellence and continuous improvement in the Service quality across TT. -Drive the delivery of the service ensuring delivery to SLA and Service continuity meeting the consumer needsLocations
- Mexico
Salary
Estimated Salary Rangemedium confidence
45,000 - 80,000 USD / yearly
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- ITIL processesintermediate
- Service managementintermediate
- Operational governanceintermediate
- Quality managementintermediate
- Continual service improvementintermediate
- SLA managementintermediate
- Supplier managementintermediate
- Audit readinessintermediate
- Process standardizationintermediate
- Leadership in operationsintermediate
Required Qualifications
- ITIL certification (experience)
- 10+ years in IT service management (experience)
- Experience managing 24x7 operations (experience)
- Knowledge of service transition and operations (experience)
Responsibilities
- Drive holistic IT Service Management including ITIL processes
- Govern service operations, transition, quality, and compliance
- Manage 24x7 service operations across shifts
- Ensure audit readiness for delivered services
- Standardize services, processes, and tools
- Meet customer and internal IT service levels
- Drive continuous service improvement
- Oversee supplier operational governance
- Contribute to operational excellence across the function
Answer 10 quick questions to check your fit for Data Platform Sr. Specialist DDIT US&I D&A Operations @ Novartis.
10 Questions
~2 Minutes
Instant Score
Data Platform Sr. Specialist DDIT US&I D&A Operations
Novartis
Data Platform Sr. Specialist DDIT US&I D&A Operations
Job Description
Summary
Summary -Drive holistic IT Service Management including all ITIL Processes, Service Operations as well as Operational Quality Management oversight along with continual service improvement and supplier operational governance -Govern the service operations, service transition, quality, compliance, and audit readiness of services delivered often on 24X7 basis as per shifts. -Manage a service operation with standardized services, processes, and tools to provide efficient, high quality services -Meet customer and internal IT service levels and proactively drive continuous service improvement collaboration with the Service excellence team of the Function -Contribute to enabling operational excellence and continuous improvement in the Service quality across TT. -Drive the delivery of the service ensuring delivery to SLA and Service continuity meeting the consumer needsLocations
- Mexico
Salary
Estimated Salary Rangemedium confidence
45,000 - 80,000 USD / yearly
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- ITIL processesintermediate
- Service managementintermediate
- Operational governanceintermediate
- Quality managementintermediate
- Continual service improvementintermediate
- SLA managementintermediate
- Supplier managementintermediate
- Audit readinessintermediate
- Process standardizationintermediate
- Leadership in operationsintermediate
Required Qualifications
- ITIL certification (experience)
- 10+ years in IT service management (experience)
- Experience managing 24x7 operations (experience)
- Knowledge of service transition and operations (experience)
Responsibilities
- Drive holistic IT Service Management including ITIL processes
- Govern service operations, transition, quality, and compliance
- Manage 24x7 service operations across shifts
- Ensure audit readiness for delivered services
- Standardize services, processes, and tools
- Meet customer and internal IT service levels
- Drive continuous service improvement
- Oversee supplier operational governance
- Contribute to operational excellence across the function
Answer 10 quick questions to check your fit for Data Platform Sr. Specialist DDIT US&I D&A Operations @ Novartis.
10 Questions
~2 Minutes
Instant Score