Summary

Summary Location: East Hanover/ Tempe
#LI-Onsite

The Insights and Decision Science (IDS) team is dedicated to enabling improved decision making at Novartis by leveraging data and advanced analytics capabilities to generate actionable insights that drive business growth. We collaborate closely with the US business, bringing insights and challenging ideas to empower smarter, data-driven decision-making. Reporting into the ED, Reimbursement Insights & Analytics, the Dir, PSC Operations Insights plays a crucial role in providing insights and data-driven analytics to support PSC Operations that align with the NVS’ mission to provide reimbursement support for patients and offices.

Working closely with the NPS, Patient Support Center and various cross-functional teams across NPS and IDS, the Director, PSC Operations Insights drives analytical thought partnership to help enable eligible patients supported by the PSC to "start and stay" on Novartis medications as prescribed. This role also partners closely with Disease State Analytics teams within Reimbursement Insights & Analytics, and other teams across Access Insights & Analytics, IDS, to deliver networked insights on key PSC workflows including end-to-end transactional patient journey, including intake, case management, reimbursement, and adherence. The Director, PSC Operations Insights, is also responsible for helping define and monitor performance against SLAs, KPIs, productivity and efficiency metrics across in market as well as launch brands.

This position will be located at East Hanover, NJ or Tempe, AZ site and will not have the ability to be located remotely. This position will require 15% travel as defined by the business (domestic and/ or international).