Summary

Summary This position will be located at the East Hanover, NJ site and will not have the ability to be located remotely.

Reporting into the VP, Head of CRM Product Management and Strategy, the Executive Director, CRM Adoption & Enablement, is responsible for developing and implementing change strategies and plans to maximize employee adoption of CRM solutions and drive program communications through a robust change network. This role is pivotal in embedding best practices throughout the transformation, training and enabling leaders, and ensuring alignment on strategic goals across the organization. The ED, CRM Adoption & Enablement partners with US commercial and IT business units to drive change and enablement strategies, centralizes communications, and maintains a sense of urgency to advance the CRM agenda. This role leads a team of Change & Enablement analysts and collaborates across all relevant stakeholders to ensure successful adoption and cultural alignment.