Summary

Summary This position will be located at the East Hanover, NJ site and will not have the ability to be located remotely.

Reporting into the VP, Head of CRM Product Management and Strategy, the Executive Director, CRM Product Operations & Portfolio Management is a pivotal leader within the US CRM organization. This role drives operational excellence, governance, strategic alignment, and portfolio management across the CRM transformation journey. The ED ensures CRM product teams and portfolio initiatives operate efficiently, decision rights and escalation frameworks are clear, and performance and risk management are embedded in daily operations. The ED partners closely with business units, product leadership, and delivery teams to operationalize the CRM vision, streamline processes, enable cross-functional collaboration, and oversee resource allocation and investment decisions for the CRM portfolio. The Executive Director will be responsible for building and scaling a high-performing team to support CRM Product Operations and Portfolio Management. This includes recruiting, developing, and retaining top talent across product operations, portfolio management, and related functions.