Patient Coordinator 2
Novartis
Patient Coordinator 2
Job Description
Summary
Summary The Patient Coordinator will be responsible for providing support and resolution for customer requests. They will accurately and efficiently answer calls that are received from patients, their caregivers, and health care practitioners. The Patient Coordinator will educate and advise regarding the brand, enrollments, and insurance information as appropriate.The Patient Coordinator may share appropriate information with Patient Specialty Services field teams. This information may cover program-related queries from customers, support enrollments, provide pre-authorizations for medical treatment, and outline information regarding co-payments.
The representative must have strong communication skills to converse with customers about issues they are experiencing and be able to offer solutions in accordance with approved procedures.
A Patient Coordinator will possess a learning mindset, the ability to accept and implement constructive feedback, and a general aptitude for learning and continual development. In addition, A Patient Coordinator will possess the ability to manage stressful calls as they arise, while reflecting a calm and reassuring tone and attitude for our patients, their families, and their caregivers.
Locations
- Mexico
Salary
Estimated Salary Rangemedium confidence
45,000 - 80,000 USD / yearly
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Customer serviceintermediate
- Call handlingintermediate
- Communication skillsintermediate
- Insurance knowledgeintermediate
- Enrollment processingintermediate
- Pre-authorization handlingintermediate
- Problem-solvingintermediate
- Stress managementintermediate
- Learning mindsetintermediate
- Feedback implementationintermediate
Required Qualifications
- Strong communication skills (experience)
- Learning aptitude (experience)
- Ability to manage stressful calls (experience)
- Customer service experience (experience)
Responsibilities
- Provide support and resolution for customer requests
- Accurately and efficiently answer calls from patients, caregivers, and health care practitioners
- Educate and advise regarding the brand, enrollments, and insurance information
- Share appropriate information with Patient Specialty Services field teams
- Support enrollments
- Provide pre-authorizations for medical treatment
- Outline information regarding co-payments
- Converse with customers about issues and offer solutions per approved procedures
- Maintain calm and reassuring tone during stressful calls
Answer 10 quick questions to check your fit for Patient Coordinator 2 @ Novartis.
10 Questions
~2 Minutes
Instant Score
Patient Coordinator 2
Novartis
Patient Coordinator 2
Job Description
Summary
Summary The Patient Coordinator will be responsible for providing support and resolution for customer requests. They will accurately and efficiently answer calls that are received from patients, their caregivers, and health care practitioners. The Patient Coordinator will educate and advise regarding the brand, enrollments, and insurance information as appropriate.The Patient Coordinator may share appropriate information with Patient Specialty Services field teams. This information may cover program-related queries from customers, support enrollments, provide pre-authorizations for medical treatment, and outline information regarding co-payments.
The representative must have strong communication skills to converse with customers about issues they are experiencing and be able to offer solutions in accordance with approved procedures.
A Patient Coordinator will possess a learning mindset, the ability to accept and implement constructive feedback, and a general aptitude for learning and continual development. In addition, A Patient Coordinator will possess the ability to manage stressful calls as they arise, while reflecting a calm and reassuring tone and attitude for our patients, their families, and their caregivers.
Locations
- Mexico
Salary
Estimated Salary Rangemedium confidence
45,000 - 80,000 USD / yearly
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Customer serviceintermediate
- Call handlingintermediate
- Communication skillsintermediate
- Insurance knowledgeintermediate
- Enrollment processingintermediate
- Pre-authorization handlingintermediate
- Problem-solvingintermediate
- Stress managementintermediate
- Learning mindsetintermediate
- Feedback implementationintermediate
Required Qualifications
- Strong communication skills (experience)
- Learning aptitude (experience)
- Ability to manage stressful calls (experience)
- Customer service experience (experience)
Responsibilities
- Provide support and resolution for customer requests
- Accurately and efficiently answer calls from patients, caregivers, and health care practitioners
- Educate and advise regarding the brand, enrollments, and insurance information
- Share appropriate information with Patient Specialty Services field teams
- Support enrollments
- Provide pre-authorizations for medical treatment
- Outline information regarding co-payments
- Converse with customers about issues and offer solutions per approved procedures
- Maintain calm and reassuring tone during stressful calls
Answer 10 quick questions to check your fit for Patient Coordinator 2 @ Novartis.
10 Questions
~2 Minutes
Instant Score