Banking Operations Senior Associate
NTT DATA
Banking Operations Senior Associate
Job Description
Responsibilities:
• To manage ongoing escalation cases to ensure prompt, effective and efficient resolution for customer issues on the President’s Choice Financial MasterCard program
• Manage offline queues to ensure that they are within 48-hour SLA
• To track the appropriate reason for these escalations, which assists the analytical processes and reporting regarding customer escalations
• To seek solutions to customer issues, as an agent of the President’s Choice brand and an advocate for the product
• To liaise with customers for further information, to provide updates and to prompt for documentation
• To liaise with all areas of the PCB/NTT DATA partnership to ensure a thorough and complete understanding and resolution of any and all customer escalations
• To escalate concerns, where appropriate, and as requested by customers
Requirements:
• French language is mandatory
• 6 months minimum tenure working on the President’s Choice Financial MasterCard program.
• 1-2 Years of Customer service background, with experience in the Credit Card industry.
• Previous experience with handling escalated calls preferred.
• Demonstrate a high level of confidence while dealing with escalated situations/customers.
• Flexibility in mindset and in approach to ensure individualized customer service catered to the specific customer issue or need at hand; ability to think outside the box to achieve resolution.
• Excellent time management skills.
• Must be open to constructive feedback from supervisor, operational leads and team coordinator
• Must work well with limited timelines.
• Excellent organizational and communication skills, using tact and diplomacy both within the organization and with customers.
• Bias for action.
Locations
- Gurgaon, HR, IN
Salary
1,600,000 - 3,200,000 INR / yearly
Source: estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Required Qualifications
- French language is mandatory (experience)
- 6 months minimum tenure working on the President’s Choice Financial MasterCard program. (experience)
- 1-2 Years of Customer service background, with experience in the Credit Card industry. (experience)
- Previous experience with handling escalated calls (experience)
Preferred Qualifications
- Demonstrate a high level of confidence while dealing with escalated situations/customers. (experience)
- Flexibility in mindset and in approach to ensure individualized customer service catered to the specific customer issue or need at hand; ability to think outside the box to achieve resolution. (experience)
- Excellent time management skills. (experience)
- Must be open to constructive feedback from supervisor, operational leads and team coordinator (experience)
- Must work well with limited timelines. (experience)
Responsibilities
- To manage ongoing escalation cases to ensure prompt, effective and efficient resolution for customer issues on the President’s Choice Financial MasterCard program
- Manage offline queues to ensure that they are within 48-hour SLA
- To track the appropriate reason for these escalations, which assists the analytical processes and reporting regarding customer escalations
- To seek solutions to customer issues, as an agent of the President’s Choice brand and an advocate for the product
- To liaise with customers for further information, to provide updates and to prompt for documentation
- To liaise with all areas of the PCB/NTT DATA partnership to ensure a thorough and complete understanding and resolution of any and all customer escalations
Benefits
- general: Competitive compensation package with performance bonuses
- general: Comprehensive health insurance coverage
- general: 401(k) retirement plan with company matching
- general: Flexible work arrangements and remote work options
- general: Professional development and training programs
- general: Career advancement opportunities in global organization
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Answer 10 quick questions to check your fit for Banking Operations Senior Associate @ NTT DATA.
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Banking Operations Senior Associate
NTT DATA
Banking Operations Senior Associate
Job Description
Responsibilities:
• To manage ongoing escalation cases to ensure prompt, effective and efficient resolution for customer issues on the President’s Choice Financial MasterCard program
• Manage offline queues to ensure that they are within 48-hour SLA
• To track the appropriate reason for these escalations, which assists the analytical processes and reporting regarding customer escalations
• To seek solutions to customer issues, as an agent of the President’s Choice brand and an advocate for the product
• To liaise with customers for further information, to provide updates and to prompt for documentation
• To liaise with all areas of the PCB/NTT DATA partnership to ensure a thorough and complete understanding and resolution of any and all customer escalations
• To escalate concerns, where appropriate, and as requested by customers
Requirements:
• French language is mandatory
• 6 months minimum tenure working on the President’s Choice Financial MasterCard program.
• 1-2 Years of Customer service background, with experience in the Credit Card industry.
• Previous experience with handling escalated calls preferred.
• Demonstrate a high level of confidence while dealing with escalated situations/customers.
• Flexibility in mindset and in approach to ensure individualized customer service catered to the specific customer issue or need at hand; ability to think outside the box to achieve resolution.
• Excellent time management skills.
• Must be open to constructive feedback from supervisor, operational leads and team coordinator
• Must work well with limited timelines.
• Excellent organizational and communication skills, using tact and diplomacy both within the organization and with customers.
• Bias for action.
Locations
- Gurgaon, HR, IN
Salary
1,600,000 - 3,200,000 INR / yearly
Source: estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Required Qualifications
- French language is mandatory (experience)
- 6 months minimum tenure working on the President’s Choice Financial MasterCard program. (experience)
- 1-2 Years of Customer service background, with experience in the Credit Card industry. (experience)
- Previous experience with handling escalated calls (experience)
Preferred Qualifications
- Demonstrate a high level of confidence while dealing with escalated situations/customers. (experience)
- Flexibility in mindset and in approach to ensure individualized customer service catered to the specific customer issue or need at hand; ability to think outside the box to achieve resolution. (experience)
- Excellent time management skills. (experience)
- Must be open to constructive feedback from supervisor, operational leads and team coordinator (experience)
- Must work well with limited timelines. (experience)
Responsibilities
- To manage ongoing escalation cases to ensure prompt, effective and efficient resolution for customer issues on the President’s Choice Financial MasterCard program
- Manage offline queues to ensure that they are within 48-hour SLA
- To track the appropriate reason for these escalations, which assists the analytical processes and reporting regarding customer escalations
- To seek solutions to customer issues, as an agent of the President’s Choice brand and an advocate for the product
- To liaise with customers for further information, to provide updates and to prompt for documentation
- To liaise with all areas of the PCB/NTT DATA partnership to ensure a thorough and complete understanding and resolution of any and all customer escalations
Benefits
- general: Competitive compensation package with performance bonuses
- general: Comprehensive health insurance coverage
- general: 401(k) retirement plan with company matching
- general: Flexible work arrangements and remote work options
- general: Professional development and training programs
- general: Career advancement opportunities in global organization
Tags & Categories
Answer 10 quick questions to check your fit for Banking Operations Senior Associate @ NTT DATA.
Related Books and Jobs