BPO Call Center Senior Associate
NTT DATA
BPO Call Center Senior Associate
Job Description
Key Responsibilities
• Act as the first line of support for customer issues and service requests.
• Handle inbound customer calls, emails, and portal tickets, ensuring timely and professional communication.
• Accurately document all incidents and actions taken in the ticketing system.
• Perform basic troubleshooting for hardware (e.g., printers, tablets), software (mobile applications), and connectivity issues (Bluetooth, Wi-Fi).
• Follow scripted resolutions and standard operating procedures from the Knowledge Base.
• Resolve customer issues within defined SLAs (Service Level Agreements).
• Escalate unresolved issues to Level 2 or specialized technical teams with detailed documentation.
• Ensure high levels of customer satisfaction by providing friendly, efficient, and empathetic service.
• Participate in regular training sessions to stay updated on processes, tools, and technologies.
• Maintain confidentiality and comply with company data protection and security policies.
Locations
- Quezon City, QUE, PH
Salary
900,000 - 1,800,000 PHP / yearly
Source: estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Securityintermediate
Responsibilities
- Act as the first line of support for customer issues and service requests.
- Handle inbound customer calls, emails, and portal tickets, ensuring timely and professional communication.
- Accurately document all incidents and actions taken in the ticketing system.
- Perform basic troubleshooting for hardware (e.g., printers, tablet
- , software (mobile application
- , and connectivity issues (Bluetooth, Wi-F
Benefits
- general: Competitive compensation package with performance bonuses
- general: Comprehensive health insurance coverage
- general: 401(k) retirement plan with company matching
- general: Flexible work arrangements and remote work options
- general: Professional development and training programs
- general: Career advancement opportunities in global organization
Tags & Categories
Answer 10 quick questions to check your fit for BPO Call Center Senior Associate @ NTT DATA.
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BPO Call Center Senior Associate
NTT DATA
BPO Call Center Senior Associate
Job Description
Key Responsibilities
• Act as the first line of support for customer issues and service requests.
• Handle inbound customer calls, emails, and portal tickets, ensuring timely and professional communication.
• Accurately document all incidents and actions taken in the ticketing system.
• Perform basic troubleshooting for hardware (e.g., printers, tablets), software (mobile applications), and connectivity issues (Bluetooth, Wi-Fi).
• Follow scripted resolutions and standard operating procedures from the Knowledge Base.
• Resolve customer issues within defined SLAs (Service Level Agreements).
• Escalate unresolved issues to Level 2 or specialized technical teams with detailed documentation.
• Ensure high levels of customer satisfaction by providing friendly, efficient, and empathetic service.
• Participate in regular training sessions to stay updated on processes, tools, and technologies.
• Maintain confidentiality and comply with company data protection and security policies.
Locations
- Quezon City, QUE, PH
Salary
900,000 - 1,800,000 PHP / yearly
Source: estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Securityintermediate
Responsibilities
- Act as the first line of support for customer issues and service requests.
- Handle inbound customer calls, emails, and portal tickets, ensuring timely and professional communication.
- Accurately document all incidents and actions taken in the ticketing system.
- Perform basic troubleshooting for hardware (e.g., printers, tablet
- , software (mobile application
- , and connectivity issues (Bluetooth, Wi-F
Benefits
- general: Competitive compensation package with performance bonuses
- general: Comprehensive health insurance coverage
- general: 401(k) retirement plan with company matching
- general: Flexible work arrangements and remote work options
- general: Professional development and training programs
- general: Career advancement opportunities in global organization
Tags & Categories
Answer 10 quick questions to check your fit for BPO Call Center Senior Associate @ NTT DATA.
Related Books and Jobs