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BPO Supervisor

NTT DATA

Healthcare Jobs

BPO Supervisor

full-timePosted: Dec 11, 2025

Job Description

Medical Coding Team Lead:
In these roles, you will be responsible for:
•Expertise in specialties of ED Professional & Facility.
•Monitoring unbilled accounts report for outstanding and/or un-coded encounters to reduce accounts receivable days.
•Ensure adherence of coding guidelines within established productivity standards.
•Addressing coding related inquires for providers as needed, U.S. only.
•Attending meetings and in-service training to enhance coding knowledge, compliance skills, and maintenance of credentials.
•Provide supervision and direction to team and manage their day to day activities.
•Provide trend analysis of issues and solutions to customer.
•Respond to customer requests by phone and/or in writing to ensure timely resolution of unpaid and denied claims.
•Maintain and ensure adherence to SOP guidelines by team members.
•Provide monthly feedback to team members on their performance.
•Provider guidance to the team members to effectively complete the assigned task.
•Attending meetings and in-service training to enhance Accounts Receivable knowledge, compliance skills, and maintenance of credentials.
•Ensure complete adherence to TAT and SLA’s as defined by the customer
•Maintain patient confidentiality and strict adherence to HIPAA

Required Skills for this role include:
•5+ years of experience working on Revenue Cycle Management regarding medical billing.
•Good understanding and working experience of End to End Claim Resolution model
•1 or more years of supervisory experience in Coding (medical billing).
•Excellent interpersonal, verbal and written communication skills
•Demonstrate ability to work in challenging and changing work environment and apply methodologies to best fit solutions.
•Should have coding certificate (CPC, COC, CCS)
•Expertise with Windows PC applications that required you to use a keyboard, MS office, navigate screens, and learn new software tools.

**Required schedule availability for this position is Monday-Friday 7:30AM/5:30PM IST. The shift timings can be changed as per client requirements. Additionally, resources may have to do overtime and work on weekend’s basis business requirement.

Locations

  • Chennai, TN, IN

Salary

Estimated Salary Rangelow confidence

550,000 - 1,300,000 INR / yearly

Source: estimated

* This is an estimated range based on market data and may vary based on experience and qualifications.

Required Qualifications

  • Skills for this role include: (experience)
  • 5+ years of experience working on Revenue Cycle Management regarding medical billing. (experience)
  • Good understanding and working experience of End to End Claim Resolution model (experience)
  • 1 or more years of supervisory experience in Coding (medical billin (experience)
  • Excellent interpersonal, verbal and written communication skills (experience)
  • Demonstrate ability to work in challenging and changing work environment and apply methodologies to best fit solutions. (experience)

Responsibilities

  • s, you will be responsible for:
  • Expertise in specialties of ED Professional & Facility.
  • Monitoring unbilled accounts report for outstanding and/or un-coded encounters to reduce accounts receivable days.
  • Ensure adherence of coding guidelines within established productivity standards.
  • Addressing coding related inquires for providers as needed, U.S. only.
  • Attending meetings and in-service training to enhance coding knowledge, compliance

Benefits

  • general: Competitive compensation package with performance bonuses
  • general: Comprehensive health insurance coverage
  • general: 401(k) retirement plan with company matching
  • general: Flexible work arrangements and remote work options
  • general: Professional development and training programs
  • general: Career advancement opportunities in global organization

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NTT DATA logo

BPO Supervisor

NTT DATA

Healthcare Jobs

BPO Supervisor

full-timePosted: Dec 11, 2025

Job Description

Medical Coding Team Lead:
In these roles, you will be responsible for:
•Expertise in specialties of ED Professional & Facility.
•Monitoring unbilled accounts report for outstanding and/or un-coded encounters to reduce accounts receivable days.
•Ensure adherence of coding guidelines within established productivity standards.
•Addressing coding related inquires for providers as needed, U.S. only.
•Attending meetings and in-service training to enhance coding knowledge, compliance skills, and maintenance of credentials.
•Provide supervision and direction to team and manage their day to day activities.
•Provide trend analysis of issues and solutions to customer.
•Respond to customer requests by phone and/or in writing to ensure timely resolution of unpaid and denied claims.
•Maintain and ensure adherence to SOP guidelines by team members.
•Provide monthly feedback to team members on their performance.
•Provider guidance to the team members to effectively complete the assigned task.
•Attending meetings and in-service training to enhance Accounts Receivable knowledge, compliance skills, and maintenance of credentials.
•Ensure complete adherence to TAT and SLA’s as defined by the customer
•Maintain patient confidentiality and strict adherence to HIPAA

Required Skills for this role include:
•5+ years of experience working on Revenue Cycle Management regarding medical billing.
•Good understanding and working experience of End to End Claim Resolution model
•1 or more years of supervisory experience in Coding (medical billing).
•Excellent interpersonal, verbal and written communication skills
•Demonstrate ability to work in challenging and changing work environment and apply methodologies to best fit solutions.
•Should have coding certificate (CPC, COC, CCS)
•Expertise with Windows PC applications that required you to use a keyboard, MS office, navigate screens, and learn new software tools.

**Required schedule availability for this position is Monday-Friday 7:30AM/5:30PM IST. The shift timings can be changed as per client requirements. Additionally, resources may have to do overtime and work on weekend’s basis business requirement.

Locations

  • Chennai, TN, IN

Salary

Estimated Salary Rangelow confidence

550,000 - 1,300,000 INR / yearly

Source: estimated

* This is an estimated range based on market data and may vary based on experience and qualifications.

Required Qualifications

  • Skills for this role include: (experience)
  • 5+ years of experience working on Revenue Cycle Management regarding medical billing. (experience)
  • Good understanding and working experience of End to End Claim Resolution model (experience)
  • 1 or more years of supervisory experience in Coding (medical billin (experience)
  • Excellent interpersonal, verbal and written communication skills (experience)
  • Demonstrate ability to work in challenging and changing work environment and apply methodologies to best fit solutions. (experience)

Responsibilities

  • s, you will be responsible for:
  • Expertise in specialties of ED Professional & Facility.
  • Monitoring unbilled accounts report for outstanding and/or un-coded encounters to reduce accounts receivable days.
  • Ensure adherence of coding guidelines within established productivity standards.
  • Addressing coding related inquires for providers as needed, U.S. only.
  • Attending meetings and in-service training to enhance coding knowledge, compliance

Benefits

  • general: Competitive compensation package with performance bonuses
  • general: Comprehensive health insurance coverage
  • general: 401(k) retirement plan with company matching
  • general: Flexible work arrangements and remote work options
  • general: Professional development and training programs
  • general: Career advancement opportunities in global organization

Target Your Resume for "BPO Supervisor" , NTT DATA

Get personalized recommendations to optimize your resume specifically for BPO Supervisor. Takes only 15 seconds!

AI-powered keyword optimization
Skills matching & gap analysis
Experience alignment suggestions

Check Your ATS Score for "BPO Supervisor" , NTT DATA

Find out how well your resume matches this job's requirements. Get comprehensive analysis including ATS compatibility, keyword matching, skill gaps, and personalized recommendations.

ATS compatibility check
Keyword optimization analysis
Skill matching & gap identification
Format & readability score

Tags & Categories

TechnologyIT ServicesTechnology

Answer 10 quick questions to check your fit for BPO Supervisor @ NTT DATA.

Quiz Challenge
10 Questions
~2 Minutes
Instant Score

Related Books and Jobs

No related jobs found at the moment.