The Account Operations Services/team organization supports our NTT DATA Account Leaders in Contract Management, Account Governance and Business Process Compliance activities to enable timely order-to-cash process and effective coordination between Sales, Forecasting, ERP and Resourcing actions. The primary objective of this group is enabling Client Managers to focus on account growth by supporting account operations/administrative activities, improving processes/data/ compliance/awareness within or across accounts, providing proactive insights and supporting actions related to org-wide initiatives. The AO Organization Business Support Teams is responsible for overall contract management support, account operations tracking, process compliance activities and client onboarding activities. The Account Operations Support Associate supports key processes for a portfolio of accounts reporting to the Operations Team Lead/Manager

 

Job Responsibilities: The incumbent may be required to perform all or a combination of the following essential functions as determined by business necessity

 

• Resource who has strong process/business knowledge and experience with Order-to-Cash processes
• Responsible for account operations tracking, process compliance activities and repeatable administrative actions with minimal coordination or ambiguity related to the process areas
• Someone with analytical bent of mind who can work on providing continuous improvement ideas
• Works closely with different teams like resource mgmt., revenue, finance to ensure smooth month, quarter & year end closing process

Technical Skills

• Proficient with MS office suite (MS Excel, MS outlook etc)
• Ability to use systems effectively for Projects/Time/Resource management and other functions
• Experience with SAP and Saleforce.com will be an added advantage 

 

Functional Skills

• Experience in at least one of the process areas Project/Time, Contracts/Invoicing/AR is preferred, Order management and master data management will be preferred
• Resource who has strong process/Business knowledge and experience with Order-to-Cash process
• Conducting UAT and securing Sign Offs for new requirements under supervision of Technical team/Lead
• Preferred Operations or Back-office Support Services background
• Strong communication (verbal and written) & analytical skills and the ability to understand complex business problems and propose solutions.

Management Skills

• Self-managed individual who can effectively organize and manage activities, drive attention to detail, ensure quality of deliverables and optimize results
• Flexible to business requirements
• Coordinate with internal resources and stakeholders for the flawless execution of work
• Effectively communicating your insights and plans to cross-functional team members and management
• Monitoring deliverables and ensuring timely completion of change requests/requirements

Maintaining SLAs and resolving issues within SLA