Desktop Support Associate-Helpdesk
NTT DATA
Desktop Support Associate-Helpdesk
Job Description
Req ID: 339915
NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking Help desk representative to join our team in Guadalajara, Jalisco, Mexico
- NTT DATA, Inc. currently seeks a Helpdesk Associate - Full Time - to join our team in Guadalajara.
Location: Guadalajara, Jalisco. Mexico.
Requirements:
• Availability to work 45 hours per week
• Interest in working any shift
• Advanced English
• Looking to work in IT Environment
• 6 months of experience in Customer Service
We Offer:
• Competitive salary
• Grocery Tickets - 12% of base salary
• 30 days of Christmas bonus
• 12 days of vacations
• 50% Vacation bonus
• Savings Funds
• 5 discretionary days per year
• Medical insurance (You and your family)
• Life insurance
• Dental Insurance
• Discounts with selected Optics
• Opportunity to grow in the company
Activities
• General L1 support for hardware and MS Office packages
• Advance technical support for in-house applications and developments
• Answer technical support calls providing and escalating to other support groups
• Provide support based on email generated requests or reports
• Document troubleshooting steps and detailed description of the customer incidents and requests
• Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures
About NTT DATA Services
NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.
NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law.
Locations
- Guadalajara, JAL, MX
Salary
60,000 - 100,000 USD / yearly
Source: estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Cloudintermediate
Required Qualifications
- Availability to work 45 hours per week (experience)
- Interest in working any shift (experience)
- Looking to work in IT Environment (experience)
- 6 months of experience in Customer Service We Offer: (experience)
- Grocery Tickets - 12% of base salary (experience)
- 30 days of Christmas bonus (experience)
Preferred Qualifications
- 5 discretionary days per year (experience)
- Medical insurance (You and your famil (experience)
- Discounts with selected Optics (experience)
- Opportunity to grow in the company Activities (experience)
- General L1 support for hardware and MS Office packages (experience)
Benefits
- general: Competitive compensation package with performance bonuses
- general: Comprehensive health insurance coverage
- general: 401(k) retirement plan with company matching
- general: Flexible work arrangements and remote work options
- general: Professional development and training programs
- general: Career advancement opportunities in global organization
Tags & Categories
Desktop Support Associate-Helpdesk
NTT DATA
Desktop Support Associate-Helpdesk
Job Description
Req ID: 339915
NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking Help desk representative to join our team in Guadalajara, Jalisco, Mexico
- NTT DATA, Inc. currently seeks a Helpdesk Associate - Full Time - to join our team in Guadalajara.
Location: Guadalajara, Jalisco. Mexico.
Requirements:
• Availability to work 45 hours per week
• Interest in working any shift
• Advanced English
• Looking to work in IT Environment
• 6 months of experience in Customer Service
We Offer:
• Competitive salary
• Grocery Tickets - 12% of base salary
• 30 days of Christmas bonus
• 12 days of vacations
• 50% Vacation bonus
• Savings Funds
• 5 discretionary days per year
• Medical insurance (You and your family)
• Life insurance
• Dental Insurance
• Discounts with selected Optics
• Opportunity to grow in the company
Activities
• General L1 support for hardware and MS Office packages
• Advance technical support for in-house applications and developments
• Answer technical support calls providing and escalating to other support groups
• Provide support based on email generated requests or reports
• Document troubleshooting steps and detailed description of the customer incidents and requests
• Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures
About NTT DATA Services
NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.
NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law.
Locations
- Guadalajara, JAL, MX
Salary
60,000 - 100,000 USD / yearly
Source: estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Cloudintermediate
Required Qualifications
- Availability to work 45 hours per week (experience)
- Interest in working any shift (experience)
- Looking to work in IT Environment (experience)
- 6 months of experience in Customer Service We Offer: (experience)
- Grocery Tickets - 12% of base salary (experience)
- 30 days of Christmas bonus (experience)
Preferred Qualifications
- 5 discretionary days per year (experience)
- Medical insurance (You and your famil (experience)
- Discounts with selected Optics (experience)
- Opportunity to grow in the company Activities (experience)
- General L1 support for hardware and MS Office packages (experience)
Benefits
- general: Competitive compensation package with performance bonuses
- general: Comprehensive health insurance coverage
- general: 401(k) retirement plan with company matching
- general: Flexible work arrangements and remote work options
- general: Professional development and training programs
- general: Career advancement opportunities in global organization
Tags & Categories