Job Duties:

• Day to Day application support incidents tracking and managing end user communication on ticket updates
• Application support Ticket fixes and closure as per priority and defined SLA
• Engage in onsite client discussions, CAB meetings relating to ticket discussion and closure
• Work closely with IT Managers and business teams to mitigate ticket issues and risks.
• Work closely with offshore support team, integration systems teams to manage the overall ticket backlogs and resolution

Skills:

• 6+ years of experience in working in .NET application support with SLA and KPIs
• Experience in design, develop, Code and Unit Test web and desktop-based applications written in .Net framework starting from 4.x and above
• Strong analytical skills to understand a given requirement and provide work estimates. 
• Should have good understanding of web servers such as IIS and Front-end such as HTML’s and Razor based engines. 
• Strong coding experience and thorough understanding of programming languages such as C#, VB.NET, ASP.Net, ADO.Net, JQuery, JavaScript, Traditional Web Services, WCF, Web API and other Scripting languages such as pythons. 
• Strong working knowledge on various design patterns such as MVC, MVVM, DDD, Repository Pattern and any custom/hybrid framework as designed by the Architects.  
• Strong knowledge and understanding of data sharing medium using JSON, XML and other media types. 
• Strong knowledge and programming skills in Database such SQL SERVER, Oracle, My SQL and SQL Express.
• Strong knowledge and coding experience in REST based web services and service-oriented design patterns using WCF and other API’s.  
• Should have used IDE such as Visual Studio and Visual Studio Code for Front-end development
• Experience handling analytics application support covering shift, managing SLA compliance and Production deployments
• Working knowledge of Azure DevOps. 
• Strong understanding of application support processes and understands Service Now tool.
• Strong Experience working with clients and end users
• Strong written and verbal communication and interpersonal skills