SFDC Dev- Service Cloud + Integration
NTT DATA
SFDC Dev- Service Cloud + Integration
Job Description
Position Overview
We are looking for an experienced Salesforce Developer with strong expertise in Service Cloud and system integrations. The ideal candidate will have 5+ years of Salesforce development experience, with hands-on knowledge of customizing Service Cloud features, building scalable solutions, and integrating Salesforce with external systems and applications.
Key Responsibilities
Design, develop, and implement custom solutions within Salesforce Service Cloud.
Configure and enhance Service Cloud capabilities, including Case Management, Omni-Channel, Knowledge, CTI/Telephony, and Service Console.
Develop and maintain Apex classes, triggers, Lightning Web Components (LWC), Aura, Visualforce, and Flows.
Build, manage, and optimize integrations between Salesforce and external systems using REST/SOAP APIs, middleware (MuleSoft, Dell Boomi, Informatica, etc.), and ETL tools.
Work closely with business analysts and solution architects to translate requirements into scalable technical designs.
Implement and maintain security controls, profiles, permission sets, and sharing rules.
Develop unit tests and perform code reviews to ensure code quality and adherence to best practices.
Troubleshoot and resolve production issues, ensuring high availability and performance of integrations.
Collaborate in Agile/Scrum teams and participate in all phases of the SDLC.
Stay updated with Salesforce release features and recommend improvements.
Required Skills & Experience
5+ years of Salesforce development experience, with strong focus on Service Cloud.
Proficiency in Apex, LWC, Aura, Visualforce, SOQL, SOSL, JavaScript, HTML, CSS.
Hands-on experience with Service Cloud features: Case Routing, Knowledge Base, Omni-Channel, CTI integrations.
Strong experience in API-based integrations (REST/SOAP), integration patterns, and middleware platforms (MuleSoft preferred).
Knowledge of asynchronous processing (Batch Apex, Future, Queueable, Platform Events).
Familiarity with CI/CD tools (Copado, Gearset, AutoRabit, Jenkins) and version control (Git).
Solid understanding of Agile methodologies and collaborative development.
Excellent communication, problem-solving, and troubleshooting skills.
Nice-to-Have Skills
Salesforce Platform Developer I & II certifications.
Salesforce Service Cloud Consultant certification.
Experience with MuleSoft Anypoint Platform or similar integration tools.
Knowledge of Service Cloud Voice, Einstein Bots, or Field Service.
Exposure to data migration tools (Data Loader, Informatica, Jitterbit, etc.).
Education
Bachelor’s or Master’s degree in Computer Science, Information Technology, or related field (or equivalent professional experience).
Locations
- Chennai, TN, IN
Salary
550,000 - 1,300,000 INR / yearly
Source: estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- JavaScriptintermediate
- Cloudintermediate
- Jenkinsintermediate
- CI/CDintermediate
- Gitintermediate
- Agileintermediate
- Scrumintermediate
- Salesforceintermediate
- Securityintermediate
Required Qualifications
- , integration patterns, and middleware platforms (MuleSoft (experience)
Preferred Qualifications
- ). Knowledge of asynchronous processing (Batch Apex, Future, Queueable, Platform Event (experience)
- . Familiarity with CI/CD tools (Copado, Gearset, AutoRabit, Jenkin (experience)
- and version control (Gi (experience)
Responsibilities
- Design, develop, and implement custom solutions within Salesforce Service Cloud. Configure and enhance Service Cloud capabilities, including Case Management, Omni-Channel, Knowledge, CTI/Telephony, and Service Console. Develop and maintain Apex classes, triggers, Lightning Web Components (LW
- , Aura, Visualforce, and Flows. Build, manage, and optimize integrations between Salesforce and external systems using REST/SOAP APIs, middleware (MuleSoft, Dell Boomi, Informatica, etc.), and ETL tools. Work closely with business analysts and solution architects to translate
Benefits
- general: Competitive compensation package with performance bonuses
- general: Comprehensive health insurance coverage
- general: 401(k) retirement plan with company matching
- general: Flexible work arrangements and remote work options
- general: Professional development and training programs
- general: Career advancement opportunities in global organization
Tags & Categories
Answer 10 quick questions to check your fit for SFDC Dev- Service Cloud + Integration @ NTT DATA.
Related Books and Jobs
SFDC Dev- Service Cloud + Integration
NTT DATA
SFDC Dev- Service Cloud + Integration
Job Description
Position Overview
We are looking for an experienced Salesforce Developer with strong expertise in Service Cloud and system integrations. The ideal candidate will have 5+ years of Salesforce development experience, with hands-on knowledge of customizing Service Cloud features, building scalable solutions, and integrating Salesforce with external systems and applications.
Key Responsibilities
Design, develop, and implement custom solutions within Salesforce Service Cloud.
Configure and enhance Service Cloud capabilities, including Case Management, Omni-Channel, Knowledge, CTI/Telephony, and Service Console.
Develop and maintain Apex classes, triggers, Lightning Web Components (LWC), Aura, Visualforce, and Flows.
Build, manage, and optimize integrations between Salesforce and external systems using REST/SOAP APIs, middleware (MuleSoft, Dell Boomi, Informatica, etc.), and ETL tools.
Work closely with business analysts and solution architects to translate requirements into scalable technical designs.
Implement and maintain security controls, profiles, permission sets, and sharing rules.
Develop unit tests and perform code reviews to ensure code quality and adherence to best practices.
Troubleshoot and resolve production issues, ensuring high availability and performance of integrations.
Collaborate in Agile/Scrum teams and participate in all phases of the SDLC.
Stay updated with Salesforce release features and recommend improvements.
Required Skills & Experience
5+ years of Salesforce development experience, with strong focus on Service Cloud.
Proficiency in Apex, LWC, Aura, Visualforce, SOQL, SOSL, JavaScript, HTML, CSS.
Hands-on experience with Service Cloud features: Case Routing, Knowledge Base, Omni-Channel, CTI integrations.
Strong experience in API-based integrations (REST/SOAP), integration patterns, and middleware platforms (MuleSoft preferred).
Knowledge of asynchronous processing (Batch Apex, Future, Queueable, Platform Events).
Familiarity with CI/CD tools (Copado, Gearset, AutoRabit, Jenkins) and version control (Git).
Solid understanding of Agile methodologies and collaborative development.
Excellent communication, problem-solving, and troubleshooting skills.
Nice-to-Have Skills
Salesforce Platform Developer I & II certifications.
Salesforce Service Cloud Consultant certification.
Experience with MuleSoft Anypoint Platform or similar integration tools.
Knowledge of Service Cloud Voice, Einstein Bots, or Field Service.
Exposure to data migration tools (Data Loader, Informatica, Jitterbit, etc.).
Education
Bachelor’s or Master’s degree in Computer Science, Information Technology, or related field (or equivalent professional experience).
Locations
- Chennai, TN, IN
Salary
550,000 - 1,300,000 INR / yearly
Source: estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- JavaScriptintermediate
- Cloudintermediate
- Jenkinsintermediate
- CI/CDintermediate
- Gitintermediate
- Agileintermediate
- Scrumintermediate
- Salesforceintermediate
- Securityintermediate
Required Qualifications
- , integration patterns, and middleware platforms (MuleSoft (experience)
Preferred Qualifications
- ). Knowledge of asynchronous processing (Batch Apex, Future, Queueable, Platform Event (experience)
- . Familiarity with CI/CD tools (Copado, Gearset, AutoRabit, Jenkin (experience)
- and version control (Gi (experience)
Responsibilities
- Design, develop, and implement custom solutions within Salesforce Service Cloud. Configure and enhance Service Cloud capabilities, including Case Management, Omni-Channel, Knowledge, CTI/Telephony, and Service Console. Develop and maintain Apex classes, triggers, Lightning Web Components (LW
- , Aura, Visualforce, and Flows. Build, manage, and optimize integrations between Salesforce and external systems using REST/SOAP APIs, middleware (MuleSoft, Dell Boomi, Informatica, etc.), and ETL tools. Work closely with business analysts and solution architects to translate
Benefits
- general: Competitive compensation package with performance bonuses
- general: Comprehensive health insurance coverage
- general: 401(k) retirement plan with company matching
- general: Flexible work arrangements and remote work options
- general: Professional development and training programs
- general: Career advancement opportunities in global organization
Tags & Categories
Answer 10 quick questions to check your fit for SFDC Dev- Service Cloud + Integration @ NTT DATA.
Related Books and Jobs