Req ID: 350480 

With people at the heart of our success, NTT DATA is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters. It’s our belief in the possibility that drives us, but it’s our people that make it happen. At NTT DATA, what you do matters.

A Career at NTT DATA Means:

• Having ongoing opportunities to GROW your career- we offer barrier-free learning with multiple self-learning tools available.
• Being part of a global organization where you can BELONG - in an inclusive working environment where you are free to be your best self. We’re committed to building a people-focused environment where you can shine, no matter who you are.
• Belonging to a team where you can make a DIFFERENCE - to your clients, colleagues, and communities. Your ideas are embraced, impactful, and keep us agile.
• Being part of a global PIONEER – where you gain exposure to our Fortune 500 clients and world-leading global technology partners and work with a network of over 40,000 smart and diverse colleagues across 57 countries, delivering services in over 200 countries.

Position Overview:

As a Customer Service Representative, you will be responsible to provide telephonic support to Shareholders, their representatives, and the investment community. Our Customer Service Representatives will ensure all activities, including those that contribute to the satisfaction of customers, are met.

Position: Customer Service Representative
Position Status: Full Time – On Site
Hours of Work: Monday - Sunday 7:00pm - 11:00am EST
                                                                

Responsibilities:

• Manage inbound customer calls regarding standard credit card inquiries, transactions, account maintenance and Tier 1 online support
• Respond to customer inquiries in a pleasant, courteous, professional, and well-informed manner
• In conjunction with on-screen customer information, identify customer needs through customer contact while simultaneously reading/updating customer information on the system
• Analyze information presented by the customer and action next steps accordingly based on the nature of the inquiry
• Adhere to established escalation procedures when mitigating complaints/escalations on the first contact
• Remain current on program information and business initiatives, as well as corporate products and processes
• Achieve quality service by accurately assessing and responding to customer needs, using sound judgment and flexibility when recommending appropriate options/solutions
• Fulfill customer brand expectations in a manner that complies with policies, practices, and procedures
• Accurately complete appropriate documentation for each transaction
• End each call by completing all required activity in order to fulfill customer requests

Requirements:

• Excellent communication skills, both verbal and written
• Fluent in English
• Demonstrated analytical and problem-solving skills
• Demonstrated ability to work within time constraints
• Working knowledge of PCs and strong keyboarding skills (min 25 wpm)
• Positive attitude and demonstrated ability to perform in a team-based environment
• Professional and pleasant telephone manner
• Must have flexibility and willingness to work rotational shifts, including evenings and weekends
• Experience working in a call center environment specifically in a customer service role
• Previous Financial Services experience would be considered an asset

Applications are screened with AI technology and reviewed by NTT DATA recruiters

#NBIND

Inclusion. Belonging.

Unleashing the power of being unique.

We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category.

At NTT DATA what you do matters. Because here YOU can.