Join Okta as a Director, Customer Journeys. Okta is the leading independent identity provider, trusted by over 18,500 organizations worldwide. We help organizations securely connect people to technology. Shape Okta's customer journey strategy to deliver personalized, AI-powered digital experiences across the entire customer lifecycle—from first touch to expansion and success. This foundational role at the intersection of marketing, product, and customer success will establish a cross-functional Digital Experience Council to align priorities and optimize touchpoints using ABX principles, data insights, and real-time personalization. Drive scalable, impactful customer journeys that fuel business growth and set the standard for identity-led digital experiences. Key Responsibilities: • Define and lead customer journey strategy across lifecycle stages and buyer personas for web, product, and portal experiences • Activate AI-powered personalization and orchestration to make every digital interaction relevant, timely, and conversion-focused • Embed Account-Based Experience (ABX) principles into account engagement from awareness through expansion and renewal • Stand up and lead a Digital Experience Council to align GTM, product, and customer success teams on priorities and best practices • Identify key journey moments and own the roadmap for optimizing digital touchpoints with A/B testing and analytics • Partner with marketing ops and analytics to evolve Martech stack, build insight loops, and enable real-time, journey-based experiences What We're Looking For: • 10+ years in digital experience, lifecycle marketing, ABM/ABX, or personalization strategy at enterprise scale • Strong expertise in AI, behavioral data analytics, and buyer journey design for B2B tech environments • Proven experience driving cross-functional collaboration across marketing, product, sales, and customer success • Strategic mindset with ability to roadmap complex initiatives and prioritize high-impact opportunities • Exceptional communicator skilled at influencing stakeholders and translating data into actionable insights What We Offer: • Competitive compensation with equity and bonus; SF Bay Area base salary $200,000-$300,000 USD, other locations $178,000-$268,000 USD • Comprehensive health, dental, vision insurance, 401(k) matching, and flexible spending accounts • Flexible PTO, parental leave, and professional development opportunities • Hybrid work options across Bellevue WA, Chicago IL, San Francisco CA, and Toronto ON locations Okta is an Equal Opportunity Employer committed to diversity and inclusion.